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"Great customer service "

"Its close to everything. Some of the popular tourists spots are within a 20 minute walk. I didn't like that its one light switch for the whole room. ( you can't turn on the bathroom light without having the room light on. ) overall i would stay here again. Sidenote the room is functional size. And they over free luggage storage."

"The main lobby is gorgeous! The view from my room was incredible!"

"The view @ location was amazing!!!!"

"We were really happy with our experience at the Palmer House. The room was really nice and the hotel was in walking distance to Millennium Park, Grant Park, shopping, etc. We were dining and a manager came up just to say hi and find out if we were happy (we were). He started talking about how Palmer House invented the brownie and gave us brownies to try (delicious!). This was Lollapalooza weekend and he clearly had a lot to do - he still took the time to give individual attention. Very impressed with the service. The Lockwood Room is also gorgeous. It’s a great place to grab drinks. (And for coffee addicts like me, there is Starbucks on the property.) Very happy with our experience - perfect from start to finish. We will be staying here again. "

"Thanks beautiful place "

"Perfect location for our stay. Breakfast was good and sort of a bonus for a hotel in downtown Chicago. Good variety of breakfast options.The room was quiet and the bed and pillows comfortable. Would definitely consider staying there on a future trip to Chicago."

"Nice clean hotel, good location. "

"The room was nice and the lobby is beautiful! Overall a great experience, staff was very friendly and acco"