Pungarabato Vacation Packages

This site will only allow 1500 characters so I am not able to give a full review. 1. Way too many stairs...even for relatively fit people. 2. Service and food was inconsistent at breakfast. 3. Rooms are old and need updating. Beds are hard a a rock and not new as management has said in other reviews. 4. Pool is beautiful but has no service and 6 loungers. 5. 1 male and 1 female toilet for the whole resort (at the beach). There is approximately 40 spots on the beach? 6. They allow people to "save" loungers and not show up for hours...we saw it with our own eyes. 7. Service didn't open up till 11am. So people who were buying beach passes for the day take up spaces before they pay. 8. Loungers are old and padding is splitting open. 9. If you have to work...wifi does not work. We had to use our phone data and even that didn't work in the room. We could only use it out on the deck or down at the beach. 10. You have to fetch your own drinkable water. There is a jug in your room you have to fill yourself. I think it would beneficial for the resort to have a machine in each room. The rooms do not have tea or coffee machine. The view is beautiful yet you can't enjoy a cup in your room unless you hike down to get it. Water for tea was always Luke warm. 11. Luke warm showers The staff are very nice. Received a massage on the beach and that was very nice as well. The beach is beautiful, but the resort needs an overhaul.

Beautiful view and pool, utilities are a concern - water/power etc. We spent a week here with our 3 daughters, and have traveled many times to Mexico. Being a near new building, we expected less trouble. Antonio did a good job trying to look after things.

Staff was very good ! Nice clean rooms, safe

Rooms were good. Food was terrible

We just finished our stay at Cala de Mar. The positives were the property itself (the location, the design of the building, the layout of the suite, the patio, the plunge pool, and the incredible views from every part of the hotel [even the gym!]) and the amazing staff (the response to requests was speedy quick and each staff member was very friendly, kind, and helpful). The negatives were the supplementary costs. My husband and our four friends all felt that the cost for food and beverages far exceeded the quality that was provided. We thought that either the quality and variety of food options would need to significantly improve to justify the cost, or the pricing would have to drop by at least half to justify what was being offered. The pricing of food items was a lot higher than what we pay for comparable items in the US or Canada. Our American friends also noted that they spent the equivalent of $70 USD for a tube of sunscreen at the resort (?). The pricing of the return airport transfer was also way overpriced. We were quoted 6400 pesos for that service, which comes out to $500 CND (!). Our friends signed up to use that service only to discover that they were put into a regular cab at the airport and were sent on their way. A regular cab should only cost 600 pesos (about $47 CND) each way. So it should have been 1200 pesos for a return service in a regular cab. Rectifying these elements would definitely push this property’s rating up to a guaranteed 5 stars.