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Wonderful!

Outstanding stay in Merida Great room and cleaned daily, staff fantastic and Gino, the manager could not do enough. By mistake left an item at the hotel and Gino arranged for our taxi to deliver it to us Swam daily, quite and peaceful. Was offered coffee or tea on our arrival back and the staff could not do enough to make our stay successful. Liked the hotel so much, we stayed an extra 2 days Close to shopping, restaurants and a 10 minute walk to Paseo Montejo and the new big Park with lots of...

I can't stress how amazing it was to stay at Casa Loreto. The hotel was very beautiful and the historical colonial charm really stood out, looking exactly like the pictures. Rooms were very clean and onsite parking was easy. The staff at the hotel were extremely friendly and helpful. The onsite restaurant was very delicious and the chef was extremely knowledgeable about Mexican regional cuisine. The restaurant staff were also super helpful and accommodating. All in all, staying at the...

We stayed here for 2 nights on our first trip to Merida. From the moment I made our reservation to the moment we checked out the hotel staff was attentive and extremely helpful. The rooms are beautiful as is the rest of the hotel space. We cannot wait to return for a longer stay. Only thing I can suggest pro enemy on is the wifi in the rooms and at the restaurants.

The friendliness of the staff was beyond expectations.

Loved the pool area with the bar for relaxing in the afternoon when it got too hot to do much else. The room was clean, with a more modern bathroom. Room had a big water jug to refill and drink from which was perfect for refilling water bottles. Staff were friendly and helpful.

Todo increíble

The accommodations were brand new, very nicely organized with first class materials! The pool was lovely. The staff was very attentive and friendly, went out of their way to help, they even ordered and delivered a SIM card for us! If we come back to the Yucatan, we will most likely stay there again! The young woman at the reception is very professional and friendly!

We stayed here for 3 nights while visiting Merida. The location is the best you could find in the middle of everything. Staff was extremely friendly and professional. We were disappointed with the pool as it’s basically a dark hole in the ground and did not look clean (we didn’t go in). The bathroom is a half wall so unless you are single, it’s not very practical. Water pressure was amazing in the shower. There are no curtains in the window so if you like to sleep in, this could be an issue (it...

Beautiful Hotel with a rooftop pool and bar. Very clean and stuff was very helpful, excellent location.

The best staff, clean room, so relaxing, and I felt like it was my own personal Hacienda. I highly recommend.

My family had an amazing experience here. Def would return

This hotel is absolutely wonderful. I have stayed many times and always look forward to it. Aside from how cute it is, the water pressure is good, bed is comfortable, the a/c works great, the wifi is reliable and the staff is excellent.

Close to a mall. Very clean room and the staff were wonderful.

El hotel es increíble, tiene una ubicación perfecta, muy cerca del centro , es un lugar muy seguro y cuenta con un estacionamiento grande. El personal de recepción es muy amable y accesible! las habitaciones estan super limpias, son muy privadas y cuentan con todos los servicios! La alberca tambien es muy privada y el area para tomar el desayuno es muy relajante. Recomiendo este hotel al 100%. Sin duda es la mejor opcion para hospedarse en Mérida.

Everything was great. Even accommodated a late check out

very clean, comfortable, quiet, just a really nice place