[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Progreso Beach Hotel Hotel with an outdoor pool, near Progreso Beach ![View from property](https://images.trvl-media.com/lodging/18000000/17580000/17575500/17575405/35dbd3a8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![1 bedroom, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/18000000/17580000/17575500/17575405/d64d3c48.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/18000000/17580000/17575500/17575405/8d5b15b2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast area](https://images.trvl-media.com/lodging/18000000/17580000/17575500/17575405/25dac479.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/18000000/17580000/17575500/17575405/80d5952b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Progreso Beach Hotel sits near the scenic Progreso Pier, offering a convenient tropical escape. Guests cool off in the outdoor pool while children enjoy their own dedicated swimming area. The property ensures everyone stays connected with in-room WiFi throughout their stay. 7.6 Good ## Popular amenities - Room service - 24/7 front desk - Pool - Housekeeping - Laundry - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 10 - Oct. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=17575405&PinnedHotelID=17575405&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=17575405&PinnedHotelID=17575405&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 11 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=17575405&PinnedHotelID=17575405&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=17575405&PinnedHotelID=17575405&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=17575405&PinnedHotelID=17575405&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=17575405&PinnedHotelID=17575405&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=17575405&PinnedHotelID=17575405&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=17575405&PinnedHotelID=17575405&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Junior Suite, 1 King Bed, Kitchenette, City View](https://images.trvl-media.com/lodging/18000000/17580000/17575500/17575405/ca81c159.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Kitchenette, City View 8.4 Very good 11 reviews ### Highlights Balcony Separate dining area Separate sitting area Air conditioning Kitchenette Mini-fridge TV Separate bedroom - 269 sq ft - 1 bedroom - Beach view - Sleeps 2 - 1 King Bed ![Double Room, 2 Double Beds, Courtyard View](https://images.trvl-media.com/lodging/18000000/17580000/17575500/17575405/52f42333.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 2 Double Beds, Courtyard View 7.8 Good 12 reviews ### Highlights Air conditioning TV Separate bedroom Private bathroom Cable channels Daily housekeeping Desk - 269 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Breakfast, lunch, dinner served; international cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/93000000/92360000/92358700/92358626/216cc59f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Viatura Hacienda Xtojil, Yucatan, Merida, with Optional All Inclusive Timucuy - Pool - All-inclusive - Pet-friendly - Parking included 10.0 Exceptional 2 reviews CA $253 CA $345 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Merida-Hotels-VIATURA.h92358626.Hotel-Information?chkin=2025-10-13&chkout=2025-10-14&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=daecdc33-97f6-4414-a183-1a9673dfb8fa&top_cur=CAD) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/109000000/108560000/108555300/108555280/0e8ef06e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Adoro Hotel Boutique Mérida Centro - Pool - Spa - Free WiFi - Restaurant 10.0 Exceptional 52 reviews CA $356 CA $430 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Merida-Hotels-Adoro.h108555280.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=daecdc33-97f6-4414-a183-1a9673dfb8fa&top_cur=CAD) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4460000/4454800/4454770/1c5216d1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Merida Mérida - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 993 reviews CA $85 CA $103 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Merida-Hotels-City-Express-Merida.h4454770.Hotel-Information?chkin=2025-10-20&chkout=2025-10-21&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=daecdc33-97f6-4414-a183-1a9673dfb8fa&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/79000000/78300000/78299600/78299568/d4accc73_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Cigno Hotel (Adults Only) Mérida Centro - Pool - Parking included - Free WiFi - Restaurant 9.8 Exceptional 90 reviews CA $237 CA $287 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Merida-Hotels-CIGNO-HOTEL.h78299568.Hotel-Information?chkin=2025-10-14&chkout=2025-10-15&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=daecdc33-97f6-4414-a183-1a9673dfb8fa&top_cur=CAD) Ad ![Free daily full breakfast](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17300000/17298500/17298463/c815a4fe_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Merida Altabrisa Mérida - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 848 reviews CA $82 CA $99 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Merida-Hotels-City-Express-Junior-Merida-Altabrisa.h17298463.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=daecdc33-97f6-4414-a183-1a9673dfb8fa&top_cur=CAD) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/41000000/40910000/40904800/40904785/e46b28be_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Extended Suites Merida Siglo XXI Zona Industrial - Pool - Kitchen - Parking included - Free WiFi 8.2 Very good 601 reviews CA $79 CA $98 total includes taxes & fees Nov 8 - Nov 9 [](https://www.expedia.ca/Merida-Hotels-Extended-Suites-Merida-Siglo-XXI.h40904785.Hotel-Information?chkin=2025-11-8&chkout=2025-11-9&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=daecdc33-97f6-4414-a183-1a9673dfb8fa&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Progreso-Beach-Hotel.h17575405.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Progreso-Beach-Hotel.h17575405.Hotel-Information) ## About the area Located near the beach, Progreso Beach Hotel is in Boulevard Turístico Malecón, a neighborhood in Progreso. Progreso Letters and Progreso Lighthouse are local landmarks, and the area's natural beauty can be seen at Progreso Beach and Dzibilchantun National Park. [Visit our Progreso travel guide](https://www.expedia.ca/Progreso.dx182179) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.28798%2C-89.65637&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=BYajIadBJp_TJhRdmy1MK7JbRLA=) Calle 21 No. 150 y 66 y 68, Centro, Progreso, YUC, 97320 ### What's nearby - Meteorite Museum - 1 min walk - 0.0 km - Progreso Beach - 2 min walk - 0.2 km - Progreso Pier - 11 min walk - 1.0 km - Progreso Lighthouse - 11 min walk - 1.0 km - The Ecological Reserve Corchito - 3 min drive - 1.8 km ### Getting around - Mérida International Airport (MID) - 52 min drive ### Restaurants - ‪La Casa del Pastel - ‬3 min walk - ‪Los Mariscos de Chichi - ‬4 min walk - ‪Crabster - ‬7 min walk - ‪Scappata Casa Di Mare - ‬3 min walk - ‪Almadía - ‬2 min walk ## About this property ### Progreso Beach Hotel Hotel near Progreso Pier Close to Progreso Beach, Progreso Beach Hotel provides amenities like a terrace and laundry facilities. Guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool and a children's pool - Luggage storage, a 24-hour front desk, and tour/ticket assistance - Outdoor furniture Room features All 51 rooms have comforts such as air conditioning, as well as amenities like free WiFi. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - TVs with cable channels - Daily housekeeping and desks ## Similar properties ![Studio](https://images.trvl-media.com/lodging/8000000/7780000/7777900/7777809/9963ccb3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Playa Linda Boulevard Turístico Malecón - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 8.4 Very good 1,004 reviews CA $76 CA $91 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=7777809&PinnedHotelID=7777809&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/20000000/19760000/19753000/19752928/8a879cb4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tecnohotel Casa Villamar Progreso - Pool - Parking included - Free WiFi - Restaurant 8.6 Excellent 322 reviews CA $95 CA $116 total includes taxes & fees Oct 11 - Oct 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=19752928&PinnedHotelID=19752928&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Cabin, Non Smoking, Private Pool](https://images.trvl-media.com/lodging/31000000/30630000/30624300/30624263/eff69c78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jáalk'ab Cabañas Chelem - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Things to do - Children's pool - Outdoor pool ### Family friendly - Children's pool - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Outdoor furniture - Picnic area - Terrace ### Accessibility - No elevator ### More - Designated smoking areas - Mosquito nets ## Room amenities ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - A late check-out fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators No pets and no service animals are allowed at this property ### Property is also known as Progreso Beach Hotel Hotel Progreso Progreso Beach Hotel Hotel Progreso Beach Hotel Progreso Progreso Beach Hotel Hotel Progreso Progreso Beach Hotel Hotel Progreso Beach Hotel Progreso Progreso Beach Hotel Progreso ## Frequently asked questions ### Does Progreso Beach Hotel have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Progreso Beach Hotel? > As of Oct 10, 2025, prices found for a 1-night stay for 2 adults at Progreso Beach Hotel on Nov 1, 2025 start from CA $64.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Merida-Hotels-Progreso-Beach-Hotel.h17575405.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Progreso Beach Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Progreso Beach Hotel? > This hotel doesn't offer parking. ### What time is check-in at Progreso Beach Hotel? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Progreso Beach Hotel? > Check-out is at noon. Late check-out is available for a fee. ### Where is Progreso Beach Hotel located? > Located in Boulevard Turístico Malecón, this hotel is within a 15-minute walk of Meteorite Museum and Progreso Pier. Progreso Beach is 1.1 mi (1.8 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Progreso Beach Hotel Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 86 8 - Good 57 6 - Okay 42 4 - Poor 20 2 - Terrible 21 ### 8.0/10 Cleanliness ### 7.8/10 Staff & service ### 7.4/10 Amenities ### 7.4/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 6/10 Okay #### jacqueline Jul 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was good , close to boardwalk location is good ##### jacqueline Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Lazaro May 13, 2025 Liked: Cleanliness, amenities nice place ##### Lazaro Stayed 3 nights in May 2025 ### 10/10 Excellent #### Kenny Oct 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great Stay ##### Kenny Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Rubén Antonio Apr 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Personal amable ##### Rubén Antonio Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Mauricio Jul 2, 2025 Disliked: Amenities, property conditions & facilities Rented a Studio, Only Thing available a refrigerator Not a single Silverware or even napkins in the kitchen,Asked for a shower towel they wanted to charge me 150 pesos for a towel Ridiculous,Ac Wasn't working at all, And Pool Closes Way to early 8pm Never Again Staying in this Hotel. ##### Mauricio Stayed 2 nights in Jun 2025 ### 8/10 Good #### Sky Kerri Allison Mar 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great stay at this hotel. It is one block from the beach and right beside an OXXO that has great coffee for $27pesos The hotel staff were all very friendly. My room included a large refrigerator but no other kitchen appliances. This property is a block from the malecón and walking distance to a local market/food court and the Chedraui Would highly recommend. ##### Sky Kerri Allison Stayed 10 nights in Mar 2025 ### 10/10 Excellent #### marin Jul 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities would visit again ! ##### marin Stayed 3 nights in Jul 2023 ### 2/10 Terrible #### Luis Sep 12, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We arrived at the hotel early and they did allow us to park the vehicle in one of the 4 parking spots that the hotel provides. They did not allow us to check in early. At 3 when we did get checked in, the first room had a host of problems including doors that didn't lock, ceiling fans that only worked on high speed, a refrigerator that didn't work and the list goes on. We had to fight the front staff to get moved to a different room, because they kept telling us once you have entered a room, it is yours. We finally got moved to a second room after approximately 30 minutes of arguing with the staff. The second room was on the 3rd floor with no elevators. There was no supplies in the kitchen, but we were greeted by one of Mexico's finest cockroaches. Around 9:30 p.m. they showed up with 2 plates, 2 bowls and 2 coffee cups, no silverware. There is not a coffee maker, stove or anything else in the kitchen, so no idea why they bothered. Would recommend staying anywhere else besides here. ##### Luis Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Lisa Dec 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Will stay again Very clean and fresh. Super comfortable hard mattress. Patio door to the balcony was hard to close and I struggled, but i also forgot to mention on checkout. ##### Lisa Stayed 8 nights in Nov 2024 ### 10/10 Excellent #### Jeff Feb 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice simple hotel. The hotel is a very good mexican hotel. I was on the main floor and it was very quiet thw pool is great to cool off at the end of the day. The seak staff were very helpful and i will definitely stay here again. ##### Jeff Stayed 10 nights in Feb 2024 ### 6/10 Okay #### Lisset Ivonne Feb 2, 2025 Liked: Amenities Disliked: Staff & service The staff is rude and they overcharge you for any stain in towels or bedsheets ##### Lisset Ivonne Stayed 1 night in Feb 2025 ### 8/10 Good #### lynn Jan 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Close to beach, everything you’ll need. Does not have beach view, or restaurant or bar that’s open. We had a junior suite, very spacious with patio but only a table, chairs and futon in kitchen/dining. Nothing is suppled in kitchen so not very useful that way (only a fridge, counter, sink). Otherwise staff was nice and bed was comfy. ##### lynn Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Eugenia Dec 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I enjoyed my stay with Progreso Beach Hotel. The staff was friendly and accommodating. I brought food, thinking there was a fridge/micro, but was none. I gave away my food, no worries....i enjoyed myself and will book again in the future. ##### Eugenia Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### jeff Dec 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good clean rooms. Hotel is close to the beach. Property is well kept up and pretty. ##### jeff ### 8/10 Good #### Emma Jan 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good budget option A solid choice for “budget” accommodation in Progreso. Everything is expensive in Progreso. Decent location, quiet at night. Rooms are clean, plain, comfy beds, tv if you want it. New efficient aircon & a ceiling fan. One of the best wifi services we’ve had anywhere. Nice, small pool although we didn’t use it, no loungers. Daily housekeeping. Bathroom could do with an upgrade: Luke warm water, tap in the sink a bit useless, rusty shower curtain. Please provide a water cooler so we don’t keep buying single use plastic bottles! ##### Emma Stayed 2 nights in Jan 2025 ### 4/10 Poor #### Jose Jun 4, 2023 Liked: Cleanliness, staff & service, property conditions & facilities nice place to stay clean and quite, I dislike that wifi was harly works there not easy access to it, other concern was bed was hard to get your sleep too uncomfortable other then that everything work for us. easy access to the beach local stores. ##### Jose Stayed 8 nights in May 2023 ### 8/10 Good #### Fiona May 4, 2023 Liked: Cleanliness Kitchen was only a fridge and sink. V. Noisy, bar is half block away, so music until early hours. No restaurant or gift store, which was advertised as an amenity. It was however clean, inexpensive, and convenient to el centro.and beach. ##### Fiona Stayed 7 nights in Apr 2023 ### 4/10 Poor #### Shirley Mar 5, 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities I asked for 1 night refund and was told to speak with Expedia by property Management named Cielo. When asked she said I had to speak with Expedia. Then Cielo claimed I ruined her sheets with a red stain I didn’t She told me she wanted 250 prsos to clean the sheets and then she would submit my request to Expedia! Staff at the desk were unfriendly and not accommodating. Cockroaches iin my room I have photos… No restaurant or laundry as advertised on the Expedia site. Never did get my refund! I stayed for a month would not recommend booking with Rxpedia or staying in this hotel. They are liars. ##### Shirley Stayed 28 nights in Feb 2025 ### 2/10 Terrible #### Sonia Jan 1, 2024 Not for the property, I have an issue with this booking. (Junior suites) Never use the bedroom, I hope you read my mail. ##### Sonia Stayed 1 night in Dec 2023 ### 2/10 Terrible #### DIANE Apr 27, 2023 Disliked: Cleanliness, amenities, property conditions & facilities The property was really outdated. Beds hard. No pictures on the walls in the room even. Full size fridge but rusted out. Photos of the room the staff admitted are years old. No oceanview rooms since the museum was built across the street. Just don’t go. And my standards aren’t high ##### DIANE Stayed 7 nights in Apr 2023 ### 4/10 Poor #### Constance Nov 21, 2022 Disliked: Staff & service, amenities, property conditions & facilities The only plus is it’s across the street from the beach & beach front restaurants. The doors do not lock from inside so any staff with a key can enter your room at anytime, the balcony did not lock and is climbable. The living room area has no TV, the refrigerator is old & rusty, the sink had rust. The front desk guy was extremely rude. The parking garage they lock you in so you cannot move freely you have to wait for someone to unlock the padlocked gate to get in & out. The pool was not clean.This was only time in the Merida area that I did not feel safe at all. We didn’t stay the night. We decided to leave after dinner & went back to our house. ##### Constance Stayed 1 night in Nov 2022 ### 2/10 Terrible #### Robert Feb 22, 2024 Disliked: Amenities, property conditions & facilities What to say, firstly staff on arrival were excellent, could not be better. A one star rating for following reasons. Door to room has no deadbolt, only a house passage lock, I opened it without key to show wife how bad it was. No glasses in the suite, yes suite, when I asked for two the answer was no. The shower drain sounds like running water whenever, I assume suite above, flushed. The bathroom smelt every time someone in suite above flushed. The window in bathroom has no screen so dare not leave it open for bugs. The window from hall into room did not have a functioning lock, not that it mattered as door to room didn’t either. One small, thin blanket that might actually have been a table cloth. We were cold at night. The pigeons nesting/living beside bedroom window were noisy, noise, noisy. Even in the night. This was not a hotel I would recommend to anyone who wants to sleep or leave belongings in while out of room. There is more but that should do. ##### Robert Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Kevin Sep 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Super cómoda y muy cerca del mar ##### Kevin Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Eduardo Sep 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Me encantó el servicio y la habitación, lo único faltaría un microondas para calentar algo o similar ##### Eduardo Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Mauricio Castillo Sep 21, 2025 Liked: Amenities Disliked: Cleanliness, staff & service, property conditions & facilities Tenia goteras el hotel, me encontré cucarachas en la habitación, fue algo de verdad terrible ##### Mauricio Castillo Stayed 3 nights in Sep 2025