Title: Decu Downtown (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Decu Downtown A peaceful oasis in the heart of Mérida Centro where travelers can enjoy a rooftop terrace, garden retreat, and poolside relaxation under sunny skies ## Photo gallery for Decu Downtown ![Outdoor pool, sun loungers - Decu Downtown (Mérida)](https://images.trvl-media.com/lodging/20000000/19140000/19134600/19134535/f5eda4f1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hallway - Decu Downtown (Mérida)](https://images.trvl-media.com/lodging/20000000/19140000/19134600/19134535/92ca228e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Decu Downtown (Mérida)](https://images.trvl-media.com/lodging/20000000/19140000/19134600/19134535/b84e8c05.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Shower, free toiletries, hair dryer, towels - Decu Downtown (Mérida)](https://images.trvl-media.com/lodging/20000000/19140000/19134600/19134535/337a541e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Decu Downtown (Mérida)](https://images.trvl-media.com/lodging/20000000/19140000/19134600/19134535/ed3a07f7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Decu Downtown offers a luxury experience in Mérida Centro. Guests can unwind at SPA DECU, relax in the tranquil garden, or lounge by the outdoor pool with sun loungers. The hotel serves continental breakfast and features a rooftop terrace that visitors particularly appreciate. ## Reviews 9.4 Exceptional ## Popular amenities - Pool - Spa - Pet friendly - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=19134535&PinnedHotelID=19134535&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=19134535&PinnedHotelID=19134535&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 18 - Jan. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=19134535&PinnedHotelID=19134535&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=19134535&PinnedHotelID=19134535&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=19134535&PinnedHotelID=19134535&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=19134535&PinnedHotelID=19134535&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=19134535&PinnedHotelID=19134535&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=19134535&PinnedHotelID=19134535&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/20000000/19140000/19134600/19134535/25b8e9ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.6 Exceptional 4 reviews ### Highlights Air conditioning Flat-screen TV Premium bedding Minibar Cable channels In-room safe Daily housekeeping Desk - Sleeps 2 - 1 King Bed ### View all photos for Maya Suite ![Maya Suite](https://images.trvl-media.com/lodging/20000000/19140000/19134600/19134535/fbeec0d9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Maya Suite 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Premium bedding Minibar Cable channels In-room safe Daily housekeeping Desk - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room](https://images.trvl-media.com/lodging/20000000/19140000/19134600/19134535/5ce2bf19.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Air conditioning Flat-screen TV Premium bedding Minibar Cable channels In-room safe Daily housekeeping Desk - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/19400/19340/b8fc90ab.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Americana - Merida Mérida Centro - Pool - Hot tub - Spa - Pet friendly 9.2 Wonderful 1,154 reviews CA $193 CA $233 total includes taxes & fees Feb 16 - Feb 17 [](https://www.expedia.ca/Merida-Hotels-Fiesta-Americana-Merida.h19340.Hotel-Information?chkin=2026-2-16&chkout=2026-2-17&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=85807c32-7a93-4d8d-8b35-193c106a08fb&top_cur=CAD) Ad ![Spelunking/cave exploring](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/93000000/92360000/92358700/92358626/216cc59f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Viatura Hacienda Xtojil, Yucatan, Merida, with Optional All Inclusive Timucuy - 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Pool - Kitchen - Parking included - Free WiFi 8.4 Very good 704 reviews CA $95 CA $114 total includes taxes & fees Feb 15 - Feb 16 [](https://www.expedia.ca/Merida-Hotels-Extended-Suites-Merida-Siglo-XXI.h40904785.Hotel-Information?chkin=2026-2-15&chkout=2026-2-16&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=85807c32-7a93-4d8d-8b35-193c106a08fb&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Villa-Verde-Merida.h19134535.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Villa-Verde-Merida.h19134535.Hotel-Information) ## About the area Located in Mérida Centro, a neighborhood in Mérida, Decu Downtown is in the entertainment district. Travelers who have shopping on the agenda can visit Paseo de Montejo and Plaza Altabrisa. Zoological Park of Centenario and Animaya Zoological Park are also worth visiting. [Visit our Mérida travel guide](https://www.expedia.ca/Merida.dx6023536) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.97109%2C-89.61972&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lX5IwVyjH60CzRDD5VC92m8vDIQ=) Calle 56 #468, Col. Centro, Mérida, YUC, 97000 ### What's nearby - Parque Santa Lucía \- 5 min walk \- 0.5 km - La Mejorada Park \- 6 min walk \- 0.6 km - Paseo de Montejo \- 6 min walk \- 0.6 km - Mérida Cathedral \- 8 min walk \- 0.7 km - Plaza Grande \- 8 min walk \- 0.7 km ### Getting around - Teya-Merida Station - 25 min drive - Mérida International Airport (MID) - 19 min drive ### Restaurants - ‪Bar Flamel - ‬3 min walk - ‪DIX BAR - ‬2 min walk - ‪Soco Mérida - ‬3 min walk - ‪Café Alameda - ‬3 min walk - ‪De La Union - ‬3 min walk ## About this property ### Decu Downtown Luxury hotel near Paseo de Montejo At Decu Downtown, you can look forward to a rooftop terrace, a garden, and a bar. Indulge in some rest and relaxation at Spa Decu, the onsite spa. In addition to a restaurant, guests can connect to free in-room WiFi. You'll also find perks like: - An outdoor pool along with sun loungers - Cooked-to-order breakfast (surcharge), smoke-free premises, and luggage storage - Tour/ticket assistance, a front-desk safe, and concierge services - A 24-hour front desk Room features All guestrooms at Decu Downtown include thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. More conveniences in all rooms include: - Showers and free toiletries - Flat-screen TVs with cable channels - Daily housekeeping and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/20000000/19890000/19886500/19886412/3f09a9f7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ya'ax Hotel Boutique Mérida Centro - Pool - Breakfast included - Spa - Parking included 9.6 Exceptional 85 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=19886412&PinnedHotelID=19886412&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/109000000/108560000/108555300/108555280/c0882526.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Adoro Hotel Boutique Mérida Centro - Pool - Spa - Free WiFi - Restaurant 10 Exceptional 63 reviews CA $498 CA $600 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=108555280&PinnedHotelID=108555280&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/47000000/46110000/46100900/46100878/c997485b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diez Diez Collection Mérida Centro - 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Free WiFi 9.8 Exceptional 88 reviews CA $222 CA $267 total includes taxes & fees Jan 28 - Jan 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=105415111&PinnedHotelID=105415111&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 12 for adults and USD 12 for children - A bar/lounge - A restaurant ### Things to do - Full-service spa - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Rooftop terrace ### Full-service spa - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - Art Deco architecture - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Hair dryer (on request) - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Minibar ### More - Air conditioning - Desk - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in fee: USD 40 Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: USD 40 ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Payment must be made via PayPal and is due at the time of booking the reservation. ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 29 per pet, per night Service animals are welcome, and are exempt from fees Pets cannot be left unattended Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 75.0 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 12 for adults and USD 12 for children - Pet fee: USD 29 per pet, per night - Service animals are exempt from fees - Early check-in fee: USD 40 (subject to availability) - Late check-out fee: USD 40 (subject to availability) - Water fee: USD 2 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Villa Verde Merida Hotel Villa Verde Merida Mérida Villa Verde Merida Mérida Villa Verde Merida Decu Downtown Hotel Decu Downtown Mérida Hotel Villa Verde Merida Decu Downtown Hotel Mérida ## Frequently asked questions ### Does Decu Downtown have a pool? ### Is Decu Downtown pet-friendly? ### How much is parking? ### What time is check-in at Decu Downtown? ### What time is check-out at Decu Downtown? ### Where is Decu Downtown located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Decu Downtown Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 10 Location ### 9.4 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 77 8 - Good 11 6 - Okay 7 4 - Poor 2 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### Arleen Nov 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent staff Good continental breakfast Clean room Great location for Merida Centro Great stay! ##### Arleen Stayed 8 nights in Nov 2025 ### 10/10 Excellent #### Mila Nov 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities I had the loveliest stay at Decu. The hospitality experience was amazing, with an incredibly welcoming and friendly staff. Very tranquil and in a walkable neighborhood. ![](https://a.travel-assets.com/ugc/hotel-reviews/ef6eec4e-2b51-4484-8c7a-3561773101d9-1762370215507.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bca0015f-a358-456a-9610-41c87a38a8e6-1762370215109.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/85d7548a-beec-4ed3-aae9-964fac086dc3-1762370215178.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/87ef14f2-35c7-40d3-8eaa-b35052fffbbc-1762370215269.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mila Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Joshua Sep 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Warm and attentive service, clean and aesthetically pleasing environment. ![](https://a.travel-assets.com/ugc/hotel-reviews/fdc6852e-40fa-4165-9199-406b35aea854-1756931671336.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d728cd50-cec2-4329-8837-535ce2b72dea-1756931671250.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/128a1ba7-4ab0-4868-96d2-0b761eeaae2e-1756931671236.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8358c66a-28e1-4345-b10a-ad810156079d-1756931670387.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joshua Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Nicholas James Oct 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is such a beautiful property. The place is pristine, the bed and pillows super comfortable and lets talked about the staff, just wow. Super attentive, accommodative, always with a smile. We are vegan and their menu didn’t have vegan options so we opted for buying some fridge food and make our leaves dinner, they warmed the food for us, no if it buts about it. We had THE best experience ![](https://a.travel-assets.com/ugc/hotel-reviews/885d4c03-ec58-40ff-b0c9-3f4e30304bdb-1761592346306.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nicholas James Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Ricardo May 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great property. Clean and with an excellent location. The staff was very friendly and helpful. ##### Ricardo Stayed 3 nights in May 2025 ### 10/10 Excellent #### Ivan Apr 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Place with Incredibly Helpful Staff The place is magnificent, beautiful, well located, and I would give 10 stars to the staff if I could. ##### Ivan Stayed 3 nights in Mar 2025 ### 8/10 Good #### Gamaliel Jun 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful place in safe convenient central location in downtown Merida. Staff was friendly but a bit disorganized. ##### Gamaliel Stayed 3 nights in May 2025 ### 10/10 Excellent #### Thomas Mar 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very small intimate hotel with lots of open spaces to chill. Rooms are very quiet. ##### Thomas Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Jessica Mar 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Can't wait to come back I finished my first trip to Mexico with a 2 night stay here to unwind and relax and it delivered. The staff was lovely, the property lush with greenery and beautiful design. I look forward to visiting again once the speakeasy is ready for patrons! ##### Jessica Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Verified traveller May 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Outstanding place to stay High end and charming boutique, with modern luxury decor and furnishing built into a classical hacienda. Outstanding and friendly staff. Excellent included breakfast. ##### Verified traveller Stayed 2 nights in May 2024 ### 10/10 Excellent #### Tyler Sep 24, 2023 Liked: Staff & service Disliked: Amenities The staff was amazing. ##### Tyler Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Alexandre Sep 15, 2025 Liked: Cleanliness, amenities All good will be back ##### Alexandre Stayed 1 night in Sep 2025 ### 8/10 Good #### Carolina Apr 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing service ##### Carolina Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Elisabeth Dec 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a wonderful hotel with a great location, friendly and helpful staff. The lounge and pool areas, the garden and the rooms were beautiful. ##### Elisabeth ### 10/10 Excellent #### Jason Jun 2, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall excellent property. Staff is great! ##### Jason Stayed 3 nights in May 2022 ### 10/10 Excellent #### kassandra Aug 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful! Sad to leave ##### kassandra Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### stuart Jun 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very nice. ##### stuart Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Santiago Mar 24, 2025 All good ##### Santiago Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Richard Oct 26, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Very clean ##### Richard Stayed 2 nights in Oct 2022 ### 10/10 Excellent #### Verified traveller Aug 4, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A little gem in the center of Mérida This hotel is a little gem. The location is very close to the historical center. The room, patio, pool, and garden are absolutely gorgeous. The service is excellent. The receptionist had good recommendations for tours and restaurants. The continental breakfast that was included with the night was very good. The only thing that I would improve would be to let the guests know in advance via email about the parking options available nearby as there is no hotel parking. ##### Verified traveller Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Peter Jan 16, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A beautiful, intimate place to stay .... A very pleasant stay. Quiet, comfortable and relaxing, and so nice to return to after a day wondering around town. My wife and I have been to Merida on several occasions, but this was the first time staying at this location. Villa Verde is perfectly located in parque Santa Lucía as it is only a few blocks either way from Plaza Grande to Santa Ana/Montejo areas. The property is very well kept and the rooms are spacious. With only five rooms we rarely saw other couples and it felt like our own personal hacienda. This property is perfect for those new to the area or returning time and time again. Highly recommended! ##### Peter Stayed 2 nights in Jan 2018 ### 6/10 Okay #### Verified traveller Jun 11, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort Service is decent at Decu hotel,, but do not rent a room on the bottom floor as you will hear every foot step of the occupent above, which is nerve wrecking. Also, every time you leave and want to reenter the hotel, a staff member has to run to the front door to let you in. They dont give you a key. ##### Verified traveller Stayed 5 nights in May 2024 ### 6/10 Okay #### Diego Jul 11, 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### Mixed feelings about this hotel Let me start off by saying that we don't usually stay in hotels as nice -and pricy!- as this one. Perhaps this has some sort of bias in my review! The hotel is an absolutely gem. It's gorgeous, and you'll feel like taking picture of it all day long. The room was spacious and we loved the architecture style -modern but very inspired by traditional Merida architecture. On the other hand, I have to admit that I felt that the hotel was a bit stingy. The included breakfast was very frugal -and even if you were to ordered milk with your coffee, the would charge you for it. Wi-Fi wasn't great in our bedroom, and they couldn't fix it. The hotel staff were always willing to help and serve, but sometimes didn't know how (i.e., I called them a few days in advance to book a trip through them to Chichen Itza and I was astonished by how little they communicated to me about the trip -it almost sounded as if they didn't want me to buy through them!). It is perhaps because of these reasons, along with the very high price of the hotel, that I wouldn't recommend it to someone else. Merida is gorgeous and fun and safe, and there are many other great hotels. I hope this helps someone else. ##### Diego Stayed 2 nights in Jun 2022 ### 6/10 Okay #### pamela Oct 31, 2025 Liked: Cleanliness, amenities, property conditions & facilities El servicio 10, el desayuno, cócteles y limpieza del lugar 10\. Sin embargo un 0 en seguridad, tanto a mi mamá como a mí, nos faltó efectivo y lo reportamos. ##### pamela Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Adrian Oct 9, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Goteras dentro del cuarto. 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