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Reviews of Executive Inn and Suites

2.5 out of 5
Executive Inn and Suites
1411 TX-100, Laguna Vista, Port Isabel, TX

Reviews

5.6
Rating 10 - Excellent. 60 out of 336 reviews" "
Rating 8 - Good. 59 out of 336 reviews" "
Rating 6 - Okay. 63 out of 336 reviews" "
Rating 4 - Poor. 48 out of 336 reviews" "
Rating 2 - Terrible. 106 out of 336 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vidal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dax on May 19, 2024
Thank you so much for your feedback. We are happy that you liked our place and we look forward to serve you again soon.

6/10 Okay

Joshua

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Dax on May 14, 2024
Thank you for your feedback. We hope to serve you again soon.

10/10 Excellent

Elvira

Clean room, friendly service facilities were clean, so was the pool really Stay for the family
Stayed 1 night in May 2024
Response from Dax on May 9, 2024
Thank you very much for your feedback. We are happy that you liked our place and enjoyed your stay. We look forward to your next visit.

10/10 Excellent

Nicolas

Stayed 2 nights in Apr 2024
Response from Dax on May 20, 2024
Thank you very much for your feedback. We are happy that you liked our place and we look forward to serve you again soon.

4/10 Poor

Natalie

Stayed 1 night in Mar 2024
Response from Dax on Apr 27, 2024
Thank you for your feedback.

2/10 Terrible

Angelica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was outdated and NASTY. There were roaches in the bed and on the walls. The first room we were given, which was room 111 was missing the additional safety locks, and the regular standard lock was not able to lock at all. Upon arrival there was literally a roach crawling across the pillow. I immediately went upfront to ask for another room in which we were moved to room 106 where there were also roaches on the wall the toilet was brown And the seat was not even secured. The room was muggy and the floor was sticky. I checked in at 10 PM and I checked out at 2 AM. I was charged the full amount for three days before I arrive, which was not supposed to happen until I arrived check in time was before 10 PM. I arrived at 9:50 and had already been charged. That was not the agreement , even though the front staff was trying his best to accommodate me and move me to another room. It was still not up to par. I was refunded for the remaining two nights, but based on my stay, I feel like I should have been refunded the full total value.
Stayed 3 nights in Mar 2024
Response from Dax on Mar 18, 2024
You have already been refunded. You have to wait for 5-7 business days to reflect on your card or bank as per your issuing financial institution. If you do not see credit after that period let us know.

2/10 Terrible

Sylvia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No coffee no ice
Stayed 1 night in Mar 2024
Response from Dax on Mar 14, 2024
Thank you for your feedback. Sorry, we do not provide coffee or Ice.

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room needed repainted chipped paint on all the doors and walls. The bathroom was in real bad shape as the bathtub had been patched. No plug to hold the waterto take a bath. The room did smell clean. NO ICE.
Stayed 1 night in Dec 2023
Response from Dax on Mar 2, 2024
Thank you for your feedback. We have shared your concerns with our team and will address the issues you mentioned. We look forward to your next visit.

2/10 Terrible

Breanna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a construction project. We have stayed in some pretty crummy places. We felt so unsafe leaving our tools and staying there we actually booked another hotel and left.
Stayed 1 night in Dec 2023
Response from Dax on Dec 13, 2023
Thank you for your feedback. All we can say is that we have several construction and other workers regularly staying in the motel for months and they never encountered any issues or felt unsafe.

10/10 Excellent

Allison

Stayed 1 night in Sep 2023
Response from Dax on Oct 25, 2023
Thank you very much for your feedback. We are happy that you liked our property. We look forward to your next visit.

6/10 Okay

Maria

Travelled with family
Liked: Amenities
Silence
Stayed 2 nights in Aug 2023
Response from Dax on Sep 24, 2023
Thank you for your review. We appreciate your feedback and look forward to serve on your next visit.

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dax on Aug 1, 2023
Thank you for taking time out to rate us for your recent stay. We are happy that you like our place. We look forward to your next visit.

8/10 Good

Lexie

Liked: Staff & service
Disliked: Cleanliness
👍
Stayed 3 nights in Jul 2023
Response from Dax on Jul 25, 2023
Thank you so much for your feedback. We are happy that you like our property and enjoyed your stay. We look forward to your next visit.

2/10 Terrible

Mariyah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
A true Roach Motel
So many roaches. We booked for 4 adults and only got 2 towels in the bathroom. The whole place needs to be remodeled. The stairs are in bad shape and no grip if they’re wet. I’m pregnant so we had to leave early, not worth the risk of going up and down those stairs
Stayed 1 night in Jul 2023
Response from Dax on Jul 24, 2023
Thank you for writing about your recent stay at our property. Sorry that you did not have a pleasant experience. We will share it with out staff and address the issues you raised. In the meanwhile, we are issuing a FULL refund including the PET fee. Please allow 3-5 business days to reflect it in your account as per your bank/card financial institution. We look forward to serve you better the next time you visit us

10/10 Excellent

jose

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
muy buen hotel
Stayed 1 night in Jul 2023
Response from Dax on Jul 28, 2023
Thank you so much Jose for your feedback. We are happy that you like our property and enjoyed your stay. We look forward to your next visit.

10/10 Excellent

Cesar

Stayed 1 night in Jul 2023
Response from Dax on Jul 18, 2023
Thank you so much for your feedback. We are happy that you like our property and enjoyed your stay. We look forward to your next visit.

6/10 Okay

Xavier, San Benito

Stayed 1 night in Jul 2023
Response from Dax on Jul 26, 2023
Thank you so much for your feedback. We hope to serve you even better when you visit next time.

4/10 Poor

Charles

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dont have high expectations.
I've stayed in quite a few low end motels, but this one by far was the most disappointing. First off I rented two rooms for my band as we were playing In the area and paid a little over $100 a night for a room that was worth maye $40-$50. I understand paying a higher fee for a room and the South Padre area is understandable, but this place was not worth the money. Service was friendly and they seemed to be ready to answer any questions we had, but the rooms where to say the least in rough shape. Sconces were broken, the floor in one of the rooms felt very soft like the plywood was rotted out underneath it there was mold present in both bathrooms and there were roaches. The kitchenette was in bad repair and the floors were extremely dirty. The only credit I can give to the room is that the bed and towels were clean although the towels were all small sized. I will not be staying at this location again.
Bathtub
Bathroom ceiling
Kitchenette
Kitchenette floor
Stayed 1 night in Jun 2023
Response from Dax on Jun 17, 2023
Thank you for writing about your recent stay at our property. Sorry that you did not have a pleasant experience. We will share it with out staff and address the issues you raised. We look forward to serve you better the next time you visit us.

4/10 Poor

Denise

Stayed 1 night in May 2023
Response from Dax on Jun 20, 2023
Thank you very much for your feedback. We promise to have a better experience the next time you visit us

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Dax on May 30, 2023
Hi Amanda,Thank you very much for your feedback. We are happy that you liked our place. We look forward to your next visit

2/10 Terrible

Kevin, Littleton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is barely suitable. Toilet seat missing parts so dried urine collect in seat fasteners, bath tub cracks fixed with bondo, couch in room should be taken to the dump. Manager does adequate job but property needs massive cash infusion to bring it into a viable motel. It is really is a pit!
Stayed 2 nights in Apr 2023
Response from Dax on Apr 19, 2023
Thank you for writing about your recent stay at our property. Sorry that you did not have a pleasant experience. We will address the issues you raised and look forward to serve you better the next time you visit us.

10/10 Excellent

Rene

Stayed 1 night in Apr 2023
Response from Dax on Apr 19, 2023
Thank you very much for your feedback. We are happy that you liked our place. We look forward to your next visit

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Dax on Apr 19, 2023
Thank you very much Joe for your feedback. We are happy that you liked our place. We look forward to your next visit

2/10 Terrible

Sylvia

Stayed 1 night in Apr 2023
Response from Dax on Apr 5, 2023
Thank you very much for your feedback. We promise to have a better experience the next time you visit us

2/10 Terrible

Rosa

Travelled with partner
Disliked: Cleanliness
Dairy Sting Roches de FlorWhat’s Dary sticky. Top dirty hairs on it the room it was stink towels stained big stains we was not happy at all
Stayed 1 night in Dec 2022
Response from Dax on Jan 9, 2023
Thank you for writing about your recent stay at our property. We will address the issues you raised and look forward to serve you better the next time you visit us.

6/10 Okay

Bernardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Dax on Jan 9, 2023
Thank you for your feedback. We look forward to your next visit.

10/10 Excellent

Scott

Stayed 6 nights in Nov 2022

8/10 Good

leonicio

Travelled with family
Disliked: Amenities, property conditions & facilities
The bed was really hard and old and there was mold all over the closet it just felt nasty ac did not work correctly.
Stayed 1 night in Oct 2022
Response from Dax on Oct 19, 2022
Thank you for your response. It will help us improve our facility and services. Thank you for choosing Executive Inn.

10/10 Excellent

Ramon

Stayed 1 night in Aug 2022

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super economical. No coffee maker or clock. No frills, just basic. Still very comfortable.
Stayed 1 night in Jul 2022
Response from Dax on Jul 30, 2022
Thank you very much for your honest feedback. We are happy that you liked our place. We look forward to your next visit.

8/10 Good

Jessyka

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bed was broke so the sleep was subpar at best but we were only there for the weekend so it worked out. Great location right by the Port Isobel Bridge.
Stayed 2 nights in Jul 2022
Response from Dax on Jul 28, 2022
Thank you very much for your feedback. We promise to have a better experience the next time you visit us.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple
I came only for a quick trip. It was not expensive no noise.
Stayed 1 night in Jul 2022
Response from Dax on Jul 24, 2022
Thank you very much for your review. We are happy that you liked our place. We look forward to your next visit.

6/10 Okay

Sofia

Travelled with group
Disliked: Property conditions & facilities, room comfort
Had better cheap hotels
Was extremely hot when we first walked in the room. The a.c was very loud and barely blew enough cold air took a long time to cool down. Not enough towels. The door didn lock automatic had to swipe the door again to lock it the man working in the front did not mention that to us and our belongings could have been stolen while we were out.
Stayed 1 night in Jul 2022
Response from Dax on Jul 19, 2022
Thank you for writing about your recent stay at our property. We will address the issues you raised and look forward to serve you better the next time you visit us.

10/10 Excellent

Pris

Stayed 1 night in Jul 2022

2/10 Terrible

.Monica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Dax on Jul 6, 2022
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We hope to make things right if you give us another chance.

8/10 Good

Alfred

Travelled with family
Stayed 2 nights in Jun 2022
Response from Dax on Jun 20, 2022
Thank you very much for your review. We are happy that you liked our place. We look forward to your next visit.

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2022
Response from Dax on Jun 10, 2022
Thank you very much for your review. We are happy that you liked our place. We look forward to your next visit.

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting roach infested/unclean hotel
This Hotel is disgusting. The room had roaches all in it. We opened a drawer and they ran out everywhere. We checked the beds before bringing our things in. There were stains all over the fitted sheets. The comforter had crusty spots all over it as though someone had not washed them. The floors were disgusting. Still had hair from previous people in the tub. The toilet and sink needed cleaned badly. We left only a couple things in the room to try and figure out somewhere else to stay. When i came back my shoes were missing. So were some of my daughters clothes from her bag. Another room had well over 12 people staying in it. When i went to the front to address the situation they acted oblivious to the big problem and acted as though the stains/mini fridge/and bugs were just a surprise. It would be one thing to only be my room but it was in my cousins room as well. Absolutely disgusting place. Never take your children here. I swear there were drug addicts watching us and later someone told us this was one of the worst hotels to stay in. By far i agree
Stayed 2 nights in May 2022
Response from Dax on Jun 13, 2022
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We hope to make things right if you give us another chance.

10/10 Excellent

Jared

Stayed 1 night in May 2022
Response from Dax on May 29, 2022
Thank you for your review. We are happy that we were able to match your expectations. We hope to see you soon.

8/10 Good

Carlo

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in May 2022
Response from Dax on May 25, 2022
Thank you for taking time and letting us know about your recent stay at our property. We look forward to your next visit.

6/10 Okay

Maria Ana

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I don’t like saying much but there towels need to be washed & pillow cases , I’m glad when I travel I take my on pillow & towels!!! But hey a little more effort on their part is essential to making it more pleasant ! after all we Are paying for the stay !!!
Stayed 1 night in May 2022
Response from Dax on May 14, 2022
Thank you for taking time and giving your honest feedback about your experience at our place. We will certainly try to implement your suggestions. Thank you once again and we look forward to your next visit.

4/10 Poor

Lydia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Bedding
When I checked in the room they gave me had no bedding. It was hot - A/C was not on and smelled.
Stayed 1 night in May 2022
Response from Dax on May 21, 2022
Hi Lydia, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would love to make things right if you give us another chance.

6/10 Okay

Angel

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
AC does not blow hard, they don’t do daily house keeping and no breakfast for the price we pay
Stayed 2 nights in Apr 2022
Response from Dax on May 21, 2022
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. For your kind information, we do not serve breakfast and for time being, we have limited housekeeping in effect as a precaution for Covid. We hope to make things right if you give us another chance.

6/10 Okay

Yolanda

Stayed 1 night in Apr 2022
Response from Dax on May 15, 2022
Thank you for your feedback

2/10 Terrible

Donnita

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I had roaches in my room. The pool was dirty. I had to go get towels. There was a homeless person taking a bath in the pool. I want a refund
Stayed 3 nights in Apr 2022
Response from Dax on May 21, 2022
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

10/10 Excellent

Zarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great guy in the front was nice and super cool. Rooms were clean the pool was super cold to enjoy it. Overall excellent experience
Stayed 1 night in Apr 2022
Response from Dax on May 14, 2022
Thank you for taking time out and writing about your experience at our property. We are happy that you enjoyed your stay and we look forward to your next visit.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022
Response from Dax on May 15, 2022
Thank you for your feedback

2/10 Terrible

Abel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We got a different size bed than what i requested online. It was a roach motel and the beds fell down each time we laid on it. The floors were dirty and sticky. I hated this place.
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach infested
When first entering the room the smell of cigarettes was leaking through the walls and cockroaches were crawling all along the counters, fridge, and walls. Left the room and hotel immediately after seeing this.
Stayed 1 night in Mar 2022

6/10 Okay

Gustavo

Travelled with family and small children
No safety lock and no phone. The fire alarm was not set up.
Stayed 2 nights in Mar 2022