Title: Decameron Baru - All inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=3462809&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Decameron Baru - All inclusive Savor every moment by the sea. Enjoy water sports, relax in a lounge chair, or indulge in delicious meals – it's all yours. ## Photo gallery for Decameron Baru - All inclusive ![Front of property - Decameron Baru - All inclusive (Cartagena)](https://images.trvl-media.com/lodging/4000000/3470000/3462900/3462809/29e27c4c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![4 restaurants, breakfast served - Decameron Baru - All inclusive (Cartagena)](https://images.trvl-media.com/lodging/4000000/3470000/3462900/3462809/8b248d42.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hypo-allergenic bedding, in-room safe, iron/ironing board, bed sheets - Decameron Baru - All inclusive (Cartagena)](https://images.trvl-media.com/lodging/4000000/3470000/3462900/3462809/b80909c0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Decameron Baru - All inclusive (Cartagena)](https://images.trvl-media.com/lodging/4000000/3470000/3462900/3462809/148ee711.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast served - Decameron Baru - All inclusive (Cartagena)](https://images.trvl-media.com/lodging/4000000/3470000/3462900/3462809/03fb3d6c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to the oceanfront Decameron Baru - All inclusive, where beach massages and sun loungers await. Unwind with a drink at the poolside bar or rejuvenate at the spa, then enjoy meals at one of 4 on-site restaurants and activities like windsurfing or kayaking. ## Reviews 7.8 Good ## Popular amenities - Pool - Breakfast included - All-inclusive - Spa - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=3462809&PinnedHotelID=3462809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=3462809&PinnedHotelID=3462809&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 18 - Jan. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=3462809&PinnedHotelID=3462809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=3462809&PinnedHotelID=3462809&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=3462809&PinnedHotelID=3462809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=3462809&PinnedHotelID=3462809&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=3462809&PinnedHotelID=3462809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=3462809&PinnedHotelID=3462809&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Standard Room ![Hypo-allergenic bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/4000000/3470000/3462900/3462809/b80909c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning Dining table Flat-screen TV Hypo-allergenic bedding Sofa bed - single Private bathroom Hair dryer Free bottled water - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Standar Plus Room ![Hypo-allergenic bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/4000000/3470000/3462900/3462809/df8b3ee7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standar Plus Room 7.0 Good 2 reviews ### Highlights Air conditioning Dining table Flat-screen TV Hypo-allergenic bedding Sofa bed - single Private bathroom Hair dryer Free bottled water - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Ocean Front Plus Room ![Deluxe Room (Ocean Front Plus Room) | Living area](https://images.trvl-media.com/lodging/4000000/3470000/3462900/3462809/1ba87b22.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Front Plus Room 8.0 Very good 3 reviews ### Highlights Air conditioning Dining table Flat-screen TV Hypo-allergenic bedding Sofa bed - single Private bathroom Hair dryer Free bottled water - Ocean view - Sleeps 3 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/70000000/69870000/69863300/69863299/5d5fc175_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sofitel Barú Cartagena Cartagena - Pool - Spa - Pet friendly - Kids pool 9.4 Exceptional 629 reviews CA $413 CA $413 total Jan 26 - Jan 27 [](https://www.expedia.ca/Cartagena-Hotels-Sofitel-Baru-Calablanca.h69863299.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=ba49a61a-850d-427f-a3a1-9b7187ed8b8b&top_cur=CAD) Ad ![Private beach nearby, beach bar, fishing](https://mediaim.expedia.com/lodging/27000000/26820000/26810500/26810429/ad55d24c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Eco Hotel Los Erizos Rosario Islands - Breakfast included - Spa - Free WiFi - Restaurant 6.2 11 reviews CA $129 CA $139 total Jan 19 - Jan 20 [](https://www.expedia.ca/Cartagena-Hotels-Eco-Hotel-Los-Erizos.h26810429.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=ba49a61a-850d-427f-a3a1-9b7187ed8b8b&top_cur=CAD) Ad ![2 outdoor pools, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/60000/53400/53326/f6ee7941_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Las Americas Casa de Playa La Boquilla - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Decameron-Baru-All-Inclusive.h3462809.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Decameron-Baru-All-Inclusive.h3462809.Hotel-Information) ## About the area Located in Cartagena, Decameron Baru - All inclusive is on the beach. The area's natural beauty can be seen at Isla Grande Beach and Bocagrande Beach. Traveling with kids? Consider Rosario and San Bernando Corals Natural National Park, or check out an event or a game at Nuevo Bosque Softball Stadium. Discover the area's water adventures with windsurfing nearby, or enjoy the great outdoors with ecotours. [Visit our Cartagena travel guide](https://www.expedia.ca/Cartagena.dx926) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C10.24201%2C-75.60511&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1YeMf2kYd-tKfzvm7SMYB4UDk4k=) Baru Kilometro 7 sector Portonaito, Pasacaballos Portonao, Cartagena, Bolivar, 130009 ### What's nearby - Rosario and San Bernando Corals Natural National Park \- 2 min walk \- 0.2 km - National Aviary of Colombia \- 27 min drive \- 13.1 km - Blanca Beach \- 30 min drive \- 14.5 km ### Getting around - Rafael Nunez Intl. Airport (CTG) - 83 min drive ### Restaurants - ‪Parador Baru - ‬18 min drive - ‪Il formo Restaurante - ‬10 min walk - ‪Eurasia - ‬5 min walk - ‪Bahía - ‬15 min drive - ‪Banana Beach - ‬26 min drive ## About this property ### Decameron Baru - All inclusive All-inclusive family-friendly property by the ocean At Decameron Baru - All inclusive, you can look forward to a free breakfast buffet, a poolside bar, and a terrace. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Treat yourself to a massage at the onsite spa. Be sure to enjoy a meal at the 4 on-site restaurants, including breakfast, lunch, and dinner. Enjoy the health club, as well as activities like kayaking, surfing/body boarding, and rowing/canoeing. Free WiFi in public areas is available to all guests, along with a garden and a playground. You'll also find perks like: - 4 outdoor pools and a children's pool, along with sun loungers and pool umbrellas - Free self parking - Free bicycle rentals, tennis courts, and an electric car charging station - A gift shop, beach umbrellas, and a 24-hour front desk Room features All 366 rooms have comforts such as air conditioning, in addition to perks like safes and dining tables. Other conveniences in all rooms include: - Reusable coffee/tea filters, recycling, and LED light bulbs - Bathrooms with showers and hair dryers - 42-inch flat-screen TVs with cable channels - Wardrobes/closets, daily housekeeping, and phones ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included ### Activities and facilities/equipment All non-motorized water sports are included. ### Water activities Kayaking ### Land activities Tennis ### Lessons/classes/games Dancing ### Entertainment Onsite entertainment and activities Access to onsite nightclubs ## Similar properties ![Aerial view](https://images.trvl-media.com/lodging/1000000/20000/17200/17188/8b3974da.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Decameron Cartagena All Inclusive Bocagrande - Pool - Breakfast included - All-inclusive - Free WiFi 6.6 176 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=17188&PinnedHotelID=17188&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/107000000/106300000/106299500/106299458/f6b12ed4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Sirenis Cartagena Zona Norte - 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Spa - Kids pool 6.4 524 reviews CA $189 CA $189 total Jan 20 - Jan 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=24115924&PinnedHotelID=24115924&HadPinnedHotel=true®ionId=-1&adults=2) ![Bungalow, Private Pool](https://images.trvl-media.com/lodging/25000000/24120000/24117400/24117348/3ee74f99.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Islas Cartagena - On private beach - Pool - Hot tub - Breakfast included 9.2 Wonderful 422 reviews CA $758 CA $758 total Jan 19 - Jan 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=24117348&PinnedHotelID=24117348&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Free self parking on site ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - 4 restaurants - A bar/lounge - A poolside bar - Snack bar/deli ### Restaurants on site - Asia Asia - Buffet Portonao - Il Forno - Pesca del día ### Things to do - 4 outdoor pools - Arcade/game room - Children's pool - Free bicycle rentals - Full-service spa - Health club - Kayaking - Playground - Rowing/canoeing - Surfing/bodyboarding - Tennis - Windsurfing ### Family friendly - 4 outdoor pools - Arcade/game room - Children's pool - Dining table - In-room sofa bed - Laundry facilities - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - Business center - Computer station - Conference center ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace - Vegetable garden ### Full-service spa - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - No elevator - Well-lit path to entrance ### More - 100% renewable energy - 3 floors - At least 80% lighting from LEDs - Banquet hall - Built in 2010 - Comprehensive food waste policy - Comprehensive recycling policy - Local artist showcase - Local culture and ecosystem education - Locally-owned and organized tours and activities - Smoking not allowed - Vegan dining options - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Hypo-allergenic bedding - Single sofa bed ### Bathroom - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch flat-screen TV with cable channels ### Food and drink - Dining table - Free bottled water ### More - Air conditioning - Iron/ironing board on request - LED lighting - Phone - Recycling - Reusable coffee/tea filters - Safe - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 6:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must transfer via boat to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available This property uses a grey water recycling system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation ### Property is also known as Decameron Baru Beach Decameron Baru Beach Resort Royal Decameron Baru Beach Royal Decameron Baru Beach Resort Royal Decameron Baru Beach Resort all inclusive Decameron Baru All inclusive Baru Island Decameron Baru All inclusive Decameron Baru Baru Island Decameron Baru All inclusive All-inclusive property Baru Island Decameron Baru All inclusive All-inclusive property cameron Baru inclusive Baru Decameron Baru All inclusive All-inclusive property Cartagena Cartagena Decameron Baru - All inclusive All-inclusive property Decameron Baru All inclusive All-inclusive property Decameron Baru All inclusive Cartagena Decameron Baru All inclusive All-inclusive property Decameron Baru - All inclusive Cartagena All-inclusive property Decameron Baru - All inclusive Decameron Baru - All inclusive Cartagena Royal Decameron Baru Beach Resort all inclusive Decameron Baru All inclusive Decameron Baru - All inclusive Cartagena Decameron Baru - All inclusive All-inclusive property Decameron Baru - All inclusive All-inclusive property Cartagena ## Frequently asked questions ### Does Decameron Baru - All inclusive have a pool? ### Is Decameron Baru - All inclusive pet-friendly? ### How much is parking? ### What time is check-in at Decameron Baru - All inclusive? ### What time is check-out at Decameron Baru - All inclusive? ### Are there all-inclusive benefits at Decameron Baru - All inclusive? ### Where is Decameron Baru - All inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Decameron Baru - All inclusive Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.2 Location ### 7.8 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 144 8 - Good 125 6 - Okay 67 4 - Poor 24 2 - Terrible 32 ## Reviews ### 8/10 Good #### Guillermo Nov 10, 2025 Liked: Cleanliness Very friendly staff, clean rooms and great atmosphere. ##### Guillermo Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Luis Aug 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities People is so kind and friendly, best experience for me and my family! ##### Luis Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Ana E Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I love this hotel very friendly, clean , great food , beautiful, we had a problem with our transportation and the from desk was very helpful and she was available to find us transportation. ##### Ana E Stayed 2 nights in Sep 2025 ### 8/10 Good #### Jorge Luis Jul 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and comfortable ##### Jorge Luis Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### JAIME Dec 6, 2024 Liked: Cleanliness, staff & service Disliked: Amenities It is very big, the environment is very natural the beach is amazing ##### JAIME Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Bertfred Dec 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great customer service. All staff are welcoming and friendly ##### Bertfred Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Wilson Aug 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The road should be fixed, they are and reallly bad conditions but biside that, the resort is pretty good, nice service, excellent food, many entertainment ##### Wilson Stayed 4 nights in Aug 2024 ### 8/10 Good #### JORGE ALBERTO PEREZ Nov 22, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service. Staff very helpful, friendly and professional. Food is awesome, delicious. Entertainment options are great. Beaches are fantastic. Only issues is the humidity in some areas of the building, access to apartments have no ramps for people with walking problems, and staff should stop people in the restaurant to feed the native mapaches. Overall, we enjoyed the stay. ##### JORGE ALBERTO PEREZ Stayed 4 nights in Nov 2023 ### 8/10 Good #### marcelo Sep 5, 2023 Liked: Staff & service, amenities We liked it very much. For those who don’t speak Spanish May be challenging. Staff was cordial and friendly. Chairs was a little bit of an issue in the beach. Food was good. ##### marcelo Stayed 4 nights in Aug 2023 ### 4/10 Poor #### Lauren Aug 8, 2024 Liked: Staff & service, amenities Disliked: Cleanliness Our main issue was that our room had bedbugs. They moved us after some insistence, but that was it. No apologies or follow up. The front desk staff doesn't seem to care ar all. We even had the "plus" upgrade which made no difference. The pools and beach are lovely. Restaurant staff so friendly and great. Food is very average. Lifeguards are on a massive power trip and make things pretty unpleasant as they are constantly blowing the whistle for one reason or another. They will not let you even put your feet in the ocean after 6 pm, which seems completely crazy. Lots of iguanas and racoons, racoons come into the restaurant which seems really gross and dirty. ##### Lauren Stayed 7 nights in Jul 2024 ### 8/10 Good #### Norma Aug 16, 2025 Liked: Amenities My family enjoyed the food, the service, recreation and the beach. Even though the road to get to the hotel wasn’t the best, the transportation service was comfortable. At the hotel the internet access was really poor and the resort’s buildings required some maintenance. Overall it was a good experience. ##### Norma Stayed 2 nights in Aug 2025 ### 8/10 Good #### Alberto Sep 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Alberto Stayed 2 nights in Sep 2025 ### 2/10 Terrible #### Oscar Arturo Jun 17, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Food was awful and there are raccoons in the buffet area ##### Oscar Arturo Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### norma Oct 31, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities friendly staff, great beach, good food, nice spa, ##### norma Stayed 2 nights in Oct 2022 ### 6/10 Okay #### Rahul May 29, 2025 Liked: Cleanliness, property conditions & facilities Mediocre food, mediocre bars. Pools stay open til 8pm but bars around the pools close 2 hours before pool closes. No champagne and cheap liquor served. ##### Rahul Stayed 2 nights in May 2025 ### 2/10 Terrible #### Liliam Jan 5, 2026 Disliked: Amenities, property conditions & facilities Extremely Poor Check-In Experience and Unacceptable Customer Service Our check-in experience was extremely frustrating and unprofessional. Ricardo Andre at the front desk took over three hours to check in me and my two children. Guests were instructed to sit and wait for their names to be called, yet no names were ever called. Instead, Ricardo assisted whoever approached the desk first, which led to confusion and visible frustration among multiple guests. Throughout this extended wait, no one offered water or any basic courtesy, which reflects very poor customer service. The most serious issue occurred when I was informed that my 12- and 15-year-old children were not considered children by the resort, despite Expedia requesting their ages during booking and charging me the children’s rate. At check-in, I was told I owed an additional $800 in order to access our room. After a long flight and already being at the resort with two minors, I had no realistic option to leave. When I explained that this discrepancy needed to be addressed with Expedia, I was told it was my problem. I asked to speak with a manager, but Ricardo refused to engage, would not make eye contact, and stated, “Pay or go home.” The food was mediocre, there was no Wi-Fi in the rooms, and the only available Wi-Fi in the lobby was overcrowded and unreliable. Overall, this stay was stressful and disappointing. I will not be returning and do not recommend this resort to families or anyone expecting basic prof ##### Liliam Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Maria Jun 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort too many stairs ##### Maria Stayed 2 nights in May 2025 ### 8/10 Good #### Mariemi Aug 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful resort. The road to get to it is a long dirt road and uncomfortable to navigate. Food options could be better. Resort itself is beautiful. ##### Mariemi Stayed 5 nights in Aug 2024 ### 8/10 Good #### Alba Jun 28, 2022 Liked: Cleanliness, property conditions & facilities The beach was clean and safe, the temperature of the water perfect and the waves not to strong. ##### Alba Stayed 5 nights in Jun 2022 ### 6/10 Okay #### Juan Sep 22, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice beach hotel. Food in restaurants is not the best ##### Juan Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Rigoberto Jun 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo very good ##### Rigoberto Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Bernard Jul 31, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities EVERITHING WAS SO PLEASNT ##### Bernard Stayed 4 nights in Jul 2023 ### 10/10 Excellent #### Cesar Giovanny Dec 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Na ##### Cesar Giovanny Stayed 4 nights in Dec 2024 ### 4/10 Poor #### Verified traveller Jan 10, 2025 Disliked: Staff & service, property conditions & facilities #### I would never recommend this hotel to anyone. The front desk was the most terrible service I have seen, the personal wasn’t trained well. ##### Verified traveller Stayed 6 nights in Dec 2024 ### 2/10 Terrible #### Steven Mar 19, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This place is not worth the money! 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