Occidental Vacation Packages

The external property is gorgeous, very nice scenery, close to downtown Napa. But the AC was broken and our room got up to 80 degrees even with the fan on and the AC turned on to 63. The hot water wasn’t working, and our pillows were dirty. Looked like they hadn’t changed those pillows in years, because it had brownish yellow spots on it.

Great Vineyard view and staff was very accommodating!

When we got there we came later at night. There was a women there and I feel so bad for forgetting her name. She was amazing. Simplest way to explain it

We enjoyed our stay here. The amenities are great. Staff is friendly and helpful.

Nothing special about the property. It was quiet. Staff was cordial. We were notified that housekeeping wouldn't be coming to our room daily due to the nunber of days we stayed. We checked in Thursday and checked out Sunday. However, she did state if we needed anything to call the front desk. At check-in, we were told there would be a $100 a day resort fee and a hold for incidentals totaling $1300. The vacation was booked and paid in full, the only amount due at the property indicated on the receipt was $136 due at the property. She did mention that the charge would drop off after we checked out. We reserved a studio but it was too small. The tv was mounted on the wall in the kitchen area next to the microwave, there was a sofa that seemed too large for the space and a small dining table with 2 chairs. We spoke with the front desk and she was kind enough to move us to a 1-bedroom which gave us the space we needed. I also mentioned to her the $1300 charge, showed her the email I received and she assured me the charge would drop off. The grounds were average but some of the buildings needed pressure washing as well as the sidewalks and parking lot. Two 50 -minute, $180 massages ended up costing $490 after addiotnal fees and gratuity were added, which seems like the extra fees would have been included in the resort fee but the massage was good. I would probably choose another resort that offered more amenities to justify the costs & fees