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The Pontchartrain Hotel

Photo gallery for The Pontchartrain Hotel

Primary image
Terrace/patio
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Overview of The Pontchartrain Hotel

The Pontchartrain Hotel

4.0 star property

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
2031 St. Charles Avenue, New Orleans, LA, 70130

Explore the area

  • Popular LocationMagazine Street7 min walk
  • Popular LocationLafayette Cemetery12 min walk
  • Popular LocationNational World War II Museum19 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)20 min drive

Choose dates to view prices

About this area

New Orleans

Located in Lower Garden District neighborhood, The Pontchartrain Hotel is connected to a rail/subway station. Notable landmarks in the area include Magazine Street and Jackson Square, and travelers wishing to experience a bit of culture can try National World War II Museum. Check out an event or a game at Caesars Superdome, and consider making time for Audubon Zoo, a top attraction not to be missed.
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Map

What's nearby

  • Magazine Street - 7 min walk
  • Lafayette Cemetery - 12 min walk
  • National World War II Museum - 19 min walk
  • Ernest N. Morial Convention Center - 3 min drive
  • Smoothie King Center - 8 min drive

Getting around

  • New Orleans Union Passenger Terminal - 3 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • Houston's Restaurant - 3 min walk
  • The Blind Pelican - 6 min walk
  • Zea - 7 min walk
  • Lula Restaurant Distillery - 7 min walk
  • Café Reconcile - 9 min walk

About this property

The Pontchartrain Hotel

Pet-friendly hotel connected to a rail/subway station in New Orleans with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking, and a business center.
The Pontchartrain Hotel offers 106 accommodations with safes and hair dryers. This New Orleans hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 44.00 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–1:00 PM: USD 25 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Silver Whistle
  • Jack Rose
  • Bayou Bar
  • Hot Tin Rooftop Bar

Things to do

  • Fitness center

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property - June 2016
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable/satellite channels
  • TV

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

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See similar properties

New Orleans
New Orleans
Lower Garden District
Lower Garden District
Hotel
Hotel
Guest rating 4.5+
Guest rating 4.5+
Family-friendly
Family-friendly
4 star
4 star

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
2 per room (up to 50 lbs)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 25 per person (approximately)
  • Valet parking fee: USD 44.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 728 out of 974 reviews
5 - Excellent 75%
Rating 4 - Good. 195 out of 974 reviews
4 - Good 20%
Rating 3 - Okay. 29 out of 974 reviews
3 - Okay 3%
Rating 2 - Poor. 12 out of 974 reviews
2 - Poor 1%
Rating 1 - Terrible. 10 out of 974 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room and decor.
Stayed 3 nights in Jul 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was fantastic. Every staff member I met was very personable and helpful, they were the nicest out of any hotel I’ve stayed at. The live music was wonderful and the views from the rooftop bar were spectacular. There is a streetcar right outside the front door making it super easy to navigate around New Orleans. I would recommend this place to anyone staying in New Orleans and would absolutely stay again.
Stayed 1 night in Jul 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Pontchartrain Hotel resulted in their staff illegally entering my room (on multiple occasions/daily), going through my belongings and luggage, leaving trash and debris on the floor, and taking food that I had in my room. Illegal on every front and NOT ACCEPTABLE! I addressed this with their management prior to checking out and was guaranteed that I would receive a refund (via Expedia--my booking agent) from them to try and mitigate the severe damage and violation of my privacy and property. I am still awaiting my refund to be processed and expect this to be handled promptly since I checked out a week ago and it shouldn't take this long to address severe violations of a property toward its guests. Dawn Richards
Stayed 3 nights in Jun 2022

4/5 Good

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the overall dark, moody but hip vibe of the hotel.
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 4 nights in Jun 2022