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The Pontchartrain Hotel

Photo gallery for The Pontchartrain Hotel

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Family Suite (Thalia) | In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Overview of The Pontchartrain Hotel

The Pontchartrain Hotel

4-star property

9.4/10 Exceptional

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
Map
2031 St. Charles Avenue, New Orleans, LA, 70130

Explore the area

  • Popular LocationMagazine Street7 min walk
  • Popular LocationNational World War II Museum16 min walk
  • Popular LocationSmoothie King Center8 min drive
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)20 min drive

Room options

About this area

New Orleans

Located in Lower Garden District neighborhood, The Pontchartrain Hotel is connected to a rail/subway station. Notable landmarks in the area include Magazine Street and Jackson Square, and travelers wishing to experience a bit of culture can try National World War II Museum. Check out an event or a game at Caesars Superdome, and consider making time for Audubon Zoo, a top attraction not to be missed.
Visit our New Orleans travel guideOpens in a new window
Map

What's nearby

  • Magazine Street - 7 min walk
  • National World War II Museum - 16 min walk
  • Mardi Gras World - 4 min drive
  • Ernest N. Morial Convention Center - 7 min drive
  • Smoothie King Center - 8 min drive

Getting around

  • St Charles at First Street Tram Stop - 5 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • Houston's Restaurant - 3 min walk
  • The Blind Pelican - 6 min walk
  • Zea - 7 min walk
  • Lula Restaurant Distillery - 7 min walk
  • Café Reconcile - 9 min walk

About this property

The Pontchartrain Hotel

4-star hotel near Port of New Orleans
Located close to Magazine Street and National World War II Museum, The Pontchartrain Hotel provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature American cuisine and brunch. Free in-room WiFi is available to all guests, along with 2 bars and a business center.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and express check-out
  • 2 meeting rooms, a front desk safe, and tour/ticket assistance
  • A porter/bellhop, laundry services, and free newspapers
  • Guest reviews say great things the breakfast, helpful staff, and location
Room features
All 106 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes. Guest reviews highly rate the comfortable rooms at the property.
More amenities include:
  • Bathrooms with free toiletries and hair dryers
  • TVs with cable channels
  • Heating, daily housekeeping, and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 44 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 25 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
2 per room (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: USD 25 per person (approximately)
  • Valet parking fee: USD 44.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Is The Pontchartrain Hotel pet-friendly?

Yes, The Pontchartrain Hotel allows pets (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Pontchartrain Hotel?

As of Feb 2, 2023, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on Feb 15, 2023 start from CA $264.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Pontchartrain Hotel?

Valet parking is available for USD 44.00 per day.

What time is check-in at The Pontchartrain Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Pontchartrain Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Pontchartrain Hotel located?

Located in Lower Garden District, this hotel is within 1 mi (2 km) of Magazine Street, National World War II Museum, and Ernest N. Morial Convention Center. Port of New Orleans and Caesars Superdome are also within 2 mi (3 km). St Charles at First Street Tram Stop is only a 5-minute walk and New Orleans Union Passenger Terminal is 20 minutes.

Can I cancel my reservation for free at The Pontchartrain Hotel and receive a full refund?

Yes, The Pontchartrain Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Pontchartrain Hotel cancellation policy on our site for more details about any exclusions or requirements.

The Pontchartrain Hotel Reviews

The Pontchartrain Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 759 out of 1020 reviews" "
" "10 - Excellent 74%
Rating 8 - Good. 206 out of 1020 reviews" "
" "8 - Good 20%
Rating 6 - Okay. 32 out of 1020 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 14 out of 1020 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 9 out of 1020 reviews" "
" "2 - Terrible 1%

9.4/10

Cleanliness

9.4/10

Staff & service

8.7/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cami, Spokane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel with lovely architectural details. The Hot Tin rooftop bar has the most amazing views of downtown NOLA!
Stayed 2 nights in Jan 2023

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pontchartrain is a unique place to stay with a great location on st. Charles. The staff was very friendly and helpful. The rooms are comfortable and clean. The whistle stop restaurant downstairs has great coffees and breakfast and everyone is so friendly.
Stayed 2 nights in Jan 2023

10/10 Excellent

Zandra

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this property. It is a bit busy in yhe evenings on friday and saturday because of the rooftop and other places to dine, but i came to Nola to feel alive. I traveled with my husband and 2 and a half year old. We had a double queen room and it was STUNNING. The area was perfect, the trolley stops right out front. Perfection. I loved every second and the brunch in Jack Rose is divine. We will be back, certainly.

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very hospitable

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a strange smell on the second floor.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
In Pontchartrain is truly one of the most beautiful downtown New Orleans hotels. Courteous staff wonderful stay we will be back again.!!
Stayed 1 night in Dec 2022

10/10 Excellent

Tami, HOOVER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old world charm and decor. Bayou Bar and Rooftop Bar are excellent.
Stayed 1 night in Dec 2022

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! Beautiful room and great location.

10/10 Excellent

Steven David

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
An older hotel with lots of charm outside of the hustle and bustle of the French Quarter and downtown New Orleans. . A trolley stop is right across the street and provides an inexpensive and easy way to get within walking distance of where you want to go. The only improvement I could suggest is to add a coffee maker in each room. My wife is a tea drinker and it was only through the kindness of the bartender downstairs that she was able to have a cup of tea before going to bed. DO NOT MISS the rooftop bar. The view is magnificent!
Stayed 4 nights in Nov 2022

10/10 Excellent

Kuran Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Excellent food, amazinf view and wonderful staff