1/5 Terrible
Unsatisfied, Long Island, NY
Travelled with family
24 Mar. 2020
Disliked: Cleanliness, staff & service, property conditions & facilities
***BEWARE***We recently stayed at the Historic Streetcar Inn New Orleans while spending a couple days in New Orleans waiting to depart on a Cruise for our daughters Wedding. Now I “get” the New Orleans “Historic Charm” but was beyond that! Just plain dirty. Our first room had some sort of something splashed all over the walls and not even cleaned up. Coffee? Soda? etc. Gross. The tub was so dirty it looked like something you would see in a junk yard being thrown out. When we complained to the front desk Angie changed us til a different room. Ok! Great!...Not so much! Room was a bit more comfortable and to our liking. Didn’t even mind that it took is 15 to figure out how to fix/get the tv to work. Front Desk...no help. Still ok! At least until we wanted to take a HOT shower. No hot water in the shower at all! On our way out that morning we stopped by the Front Desk around 11:00 am to see what they had to say. After we woke up the Attendant (yes, he was sound asleep on the desk) he said he would check with Management and see what they would do. Upon Check Out the next day after another day with no hot water we were informed that there would be no further action taken since we were already given a free upgrade! WE WERE GIVEN A FREE UPGRADE because the first room was filthy. When I asked him why we were expected to settle for a Free Upgrade and then be satisfied with no hot water his response was “You should have read the reviews!” Running out of room for review...
Stayed 2 nights in Mar 2020
