Reception

Reviews of Hotel Flora

3 out of 5
Hotel Flora
Via Torriani Napo 23, Milan, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 336 out of 1002 reviews" "
Rating 8 - Good. 454 out of 1002 reviews" "
Rating 6 - Okay. 143 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Su-Mi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. Walked from/to the Milano Central train station within 5 minutes. You can walk to the center of the city if you wish (which I did). Many dining options and grocery stores. The room was small (as in many European hotels) but very clean and updated. Front staff and cleaning crews were very nice, accommodating, and professional. The only complaint (but I would still give them 5 stars) is that I could hear what people talked in rooms adjacent to mine. So it all depends on your neighbors. For one night it was very quiet, but for another night, I heard noises from next doors as though they were in my room. But I would definitely consider staying here again as the facilities were very clean and updated and all the staff were nice, helpful, and professional. And the location is unbearable.
Stayed 4 nights in Mar 2024

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were super helpful, going out of their way to assist with our future travel plans. The breakfast workers were friendly and very efficient.
Stayed 2 nights in Mar 2024
Response from Hotel Flora on Mar 22, 2024
Dear Warren,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

8/10 Good

Sabine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near Milano Centrale (the main train station) where it is only 2 minutes walk away, and there are restaurants and supermarkets nearby. The room is clean and the staff are helpful
Stayed 5 nights in Jan 2024
Response from Hotel Flora on Mar 22, 2024
Dear Sabine,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night since I had to leave to the airport very early in the morning. The staff was extremely helpful. Room was small but very comfortable .
Stayed 1 night in Feb 2024
Response from Hotel Flora on Mar 12, 2024
Dear Simone,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many restaurants nearby open late.
Stayed 1 night in Jan 2024
Response from Hotel Flora on Feb 12, 2024
Dear Irene,Thank you very much for your rating. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the location of the hotel.
Stayed 2 nights in Dec 2023
Response from Hotel Flora on Jan 22, 2024
Dear Vicente,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

4/10 Poor

Myaa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room and the bed is extremely small. The bathroom smell is not good too. The staff are not very helpful.
Stayed 1 night in Dec 2023
Response from Hotel Flora on Dec 22, 2023
Dear Myaa,Thank you very much for your comment. Please note that all our rooms satisfy the italian requirements in terms of size. Anyway we regret you did not ask our staff to assign you a bigger room.We regret you did not inform our staff during your stay about the inconvenience you reported in the room toilet.We apologize if you did not find the welcome at check-in warm enough.We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Flora on Nov 15, 2023
Dear Stephen,Thank you very much for your rating. We hope to have the pleasure of welcoming you back soon

6/10 Okay

Alexis

Liked: Cleanliness, property conditions & facilities
Good hotel, mediocre service
Some of the desk staff was friendly, some were complete snobs. They turned off the air conditioning in the entire hotel. We therefore slept with the windows open and had to put headphones in because it’s a busy area. Made the stay pretty sucky. The hotel is clean and had one of the best bathrooms in all the hotels we stayed in this trip (we stayed in a few different cities). If the friendly front desk staff had been there the whole stay, we would’ve been happier, but no AC was a BIG flop as the room was pretty warm. If you’re going during the summer when they keep the AC on, I’m sure it would be a good stay.
Stayed 2 nights in Oct 2023
Response from Hotel Flora on Nov 15, 2023
Dear Alexis,Thank you very much for your candid comment. We apologize if you did not find our staff warm enough.Please note that, after the 20th of October as written in our pubblic page, as the outside temperature is under 15 C degrees., the AC is turned off. Please also note that in that period the heating is turning on.We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Hotel Flora on Oct 23, 2023
Dear Robert,Thank you very much for rating usWe hope to have the pleasure of welcoming you back soon

10/10 Excellent

alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to everything. Just across Milan Central Station.Near shops restaurants & city sights. Clean facilities & Quiet area.
Stayed 2 nights in Sep 2023
Response from Hotel Flora on Oct 23, 2023
Dear Alicia,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located near Milan Central station and many resturants closeby. The hotel included brekfast which was very good the roomswas spacious and clean.
Stayed 2 nights in Sep 2023
Response from Hotel Flora on Oct 23, 2023
Dear David,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

UPASANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel very close to train station
Stayed 1 night in Oct 2023
Response from Hotel Flora on Oct 23, 2023
Dear Upasana,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

GEORGES

Stayed 5 nights in Sep 2023
Response from Hotel Flora on Oct 23, 2023
Dear Guest,Thank you very much for rating usWe hope to have the pleasure of welcoming you back soon

2/10 Terrible

Sarah

Stayed 1 night in Sep 2023
Response from Hotel Flora on Oct 6, 2023
Dear Sarah,We regret to receive such a bad rating as it is useless to improve our service: your judgment is dued to the fact that our hotel correctly applied the fees for your late cancellation as defined by the terms and conditions on our public page.We hope to have the chance to welcoming you in the future so that you'll have the chance to evaluate our hotel for what really is.

10/10 Excellent

Gigi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2023
Response from Hotel Flora on Sep 21, 2023
Dear Gigi,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Alisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at Hotel Flora. It’s conveniently located near the train station and metro. The staff was friendly and quick to check us in and out. I didn’t eat breakfast much, but they had a good selection. The area it’s in is a little sketchy but we had no issues in daytime or night and there’s always a lot of people around traveling in and out of the city. There was nearby construction,which did not bother me, but may bother others who are sensitive to sound. I’ll also note the internet was occasionally unreliable, but other than that, I really enjoyed my stay and would stay here again in the future.
Stayed 5 nights in Sep 2023
Response from Hotel Flora on Sep 21, 2023
Dear Alisa,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a night stay near the train station. Good breakfast.
Stayed 1 night in Aug 2023
Response from Hotel Flora on Sep 6, 2023
Dear Victor,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Abril

Stayed 1 night in Aug 2023
Response from Hotel Flora on Sep 6, 2023
Dear Abril,Thank you very much for your rating. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Cynthia, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Flora on Aug 7, 2023
Dear Cynthia,Thank you very much for your rating. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Ginny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Flora on Jul 26, 2023
Dear Ginny,Thank you very much for your rating. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

jeanmarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Fine stay and comfortable, nice people working there. Very convenient to train. Rooms are smal but for one night fine. Comfortable bed, nice bathrooms.
Stayed 1 night in Jul 2023
Response from Hotel Flora on Jul 26, 2023
Dear Jeanmarie,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Yeo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
It was a great hotel which was located near to Milan train station and Metro. The hotel was clean and quiet where there was a mini mart next door. A few restaurants can be found near the hotel and the prices are reasonable. We enjoyed our stay in this hotel and the staff are helpful.
Stayed 4 nights in Jul 2023
Response from Hotel Flora on Jul 15, 2023
Dear Yeo,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

gabriela

Liked: Staff & service, property conditions & facilities
Such a relief to be able to say everything was good about this hotel. I do agree with other reviewers about the bed being a bit hard. But great place to stay near Milan train station.
Stayed 1 night in Jul 2023
Response from Hotel Flora on Jul 15, 2023
Dear Gabriela,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazie Hotel Flora
easy access to milan centrale and Metro. the breakfast was great. friendly staff too.
Stayed 1 night in Jul 2023
Response from Hotel Flora on Jul 15, 2023
Dear Marie,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near Milano Centrale
If you are travelling by train, this hotel is fantastic. It is so convenient to the station. It is clean and comfortable. The rooms are not spacious but they are clean and comfortable. Very nice lobby to relax in. Breakfast is provided.
Stayed 1 night in Jun 2023
Response from Hotel Flora on Jul 15, 2023
Dear Judith,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Flora on Jul 15, 2023
Dear Stephen,Thank you very much for your rating. We hope to have the pleasure of welcoming you back soon

8/10 Good

Tabra

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
🤔
Stayed 3 nights in Jun 2023
Response from Hotel Flora on Jul 15, 2023
Dear Tabra,Thank you very much for your rating. We hope to have the pleasure of welcoming you back soon

2/10 Terrible

Van

Stayed 1 night in Jun 2023
Response from Hotel Flora on Jul 15, 2023
Dear Van,We are sad for your rating and we regret you did not provide any tip in order to allow us to improve our service. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for the train station.
Stayed 1 night in Jun 2023
Response from Hotel Flora on Jun 15, 2023
Dear Mary,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

PATRICIA, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
I wanted to be close to the railway station . This was a perfect location for this purpose. The room was quite cozy and comfortable. Breakfast was included and very good!
Stayed 1 night in Jun 2023
Response from Hotel Flora on Jun 8, 2023
Dear Patricia,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Raylene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Hotel Flora on Jun 8, 2023
Dear Raylene,Thank you very much for your rating. We hope to have the pleasure of welcoming you back soon

8/10 Good

Roy

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Hotel Flora on Jun 8, 2023
Dear Roy,Thank you very much for your rating. We hope to have the pleasure of welcoming you back soon

6/10 Okay

Nithiyanandam

Travelled with partner
Disliked: Amenities
The property is close to the station and eateries. The rooms are small, and ac was not working. Bathroom is significantly small.
Stayed 1 night in Apr 2023
Response from Hotel Flora on May 19, 2023
Dear Nithiyanandam,Thank you very much for your candid comment. Please note that all our rooms satisfy the italian requirements in terms of size. Anyway we regret you did not ask our staff to assign you a bigger room.Please note that in April, as written in our pubblic page, AC is turned off due to the low temperature.We hope to have the pleasure of welcoming you back soon

8/10 Good

Barbara Eck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to reach from train station. Excellent breakfast.
Stayed 1 night in Apr 2023
Response from Hotel Flora on May 19, 2023
Dear Barbara,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem nestled near the station
Fantastic location, close to the train station. Very clean comfortable room with good shower. Delicious breakfast and very friendly staff.
Stayed 1 night in Apr 2023
Response from Hotel Flora on May 19, 2023
Dear Karen,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

10/10 Excellent

Romeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good hotel to stay near the station. Plenty of eating places nearby. The helpfulness of staff makes the stay nice.
Stayed 1 night in Apr 2023
Response from Hotel Flora on May 19, 2023
Dear Romeo,Thank you very much for your candid comment. We hope to have the pleasure of welcoming you back soon

8/10 Good

Shuk chun

Liked: Cleanliness, staff & service, property conditions & facilities
Tidy and clean, enough space for 2.
Stayed 1 night in Mar 2023
Response from Hotel Flora on May 19, 2023
Dear Shuk,Thank you very much for your rating. We hope to have the pleasure of welcoming you back soon

8/10 Good

christa

Stayed 1 night in Apr 2023
Response from Hotel Flora on May 19, 2023
Dear Christa,Thank you very much for your rating. We hope to have the pleasure of welcoming you back soon

8/10 Good

Ricardo A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Hotel Flora on May 19, 2023
Dear Ricardo,Thank you very much for your rating. We hope to have the pleasure of welcoming you back soon

8/10 Good

jennifer jk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Flora on Apr 4, 2023
Dear Jennifer,Thank you very much for your rating. We really hope to have the chance to welcoming you again!

10/10 Excellent

Romeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel that is an easy walk to Milan Central Station. Friendly and helpful staff. Included breakfast is yummy. Room is clean and adequate in size.
Stayed 1 night in Mar 2023
Response from Hotel Flora on Apr 4, 2023
Dear Romeo,Thank you very much for your candid comment. We really hope to have the chance to welcoming you again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel only 5 Mins walk from Central station, Staff very helpful Room very good, Everything Excellent
Stayed 2 nights in Feb 2023
Response from Hotel Flora on Mar 6, 2023
Dear Guest,Thank you very much for your candid comment. We really hope to have the chance to welcoming you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, staff were pleasant and helpful. Good breakfast and altogether a very nice hotel
Stayed 1 night in Jan 2023
Response from Hotel Flora on Mar 6, 2023
Dear Robert,Thank you very much for your candid comment. We really hope to have the chance to welcoming you again!

6/10 Okay

Takako

Stayed 1 night in Feb 2023
Response from Hotel Flora on Mar 6, 2023
Dear Takako,Thank you for your rating. We really hope to have the chance to welcoming you again!

8/10 Good

Juan Carlos

Stayed 2 nights in Jan 2023
Response from Hotel Flora on Mar 6, 2023
Dear Juan Carlos,Thank you very much for your rating.We really hope to have the chance to welcoming you again!

2/10 Terrible

Joanne

Stayed 2 nights in Dec 2022
Response from Hotel Flora on Mar 6, 2023
Dear Joanne,Thank you for rating us. We regret you did not inform us about what went wrong during your stay.We really hope to have the chance to welcoming you again

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Hotel Flora on Mar 6, 2023
Dear Carlos,Thank you very much for your rating.We really hope to have the chance to welcoming you aga

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has decor
Close to central train station, we had 3 twin beds in room, very small, staff we exceptionally helpful, we were able to get a kettle from them, small fridge in room, but had to sit on bed to make hot drinks as unable to walk between desk and bed, breakfast was good choice of continental items. We didn’t spend much time in room which was lucky with size, reasonably priced though
Stayed 6 nights in Dec 2022
Response from Hotel Flora on Mar 6, 2023
Dear Vicki,Thank you very much for your commenti.We really hope to have the chance to welcoming you again

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Hotel Flora on Jan 5, 2023
Dear Nelson,Thank you very much for your rating. We really hope to have the chance to welcoming you again!