[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # New Dawn Hotel Hotel in London, a short walk to Kensington Gardens ![Front of property - evening/night](https://images.trvl-media.com/lodging/5000000/4120000/4119800/4119725/8f99915f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Garden](https://images.trvl-media.com/lodging/5000000/4120000/4119800/4119725/3df5911e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/5000000/4120000/4119800/4119725/01942efb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/5000000/4120000/4119800/4119725/e842a93f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/5000000/4120000/4119800/4119725/a132545d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of London, New Dawn Hotel offers a serene retreat near Hyde Park. Stroll through the garden, unwind on the terrace, and enjoy concierge services to plan your day. With luggage storage and tour/ticket assistance at your fingertips, every need is met. 5.0 ## Popular amenities - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=4119725&PinnedHotelID=4119725&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=4119725&PinnedHotelID=4119725&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=4119725&PinnedHotelID=4119725&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=4119725&PinnedHotelID=4119725&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4119725&PinnedHotelID=4119725&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4119725&PinnedHotelID=4119725&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4119725&PinnedHotelID=4119725&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4119725&PinnedHotelID=4119725&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4120000/4119800/4119725/c4b8fd41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Flat-screen TV Private bathroom Hair dryer Daily housekeeping Iron/ironing board - 161 sq ft - Sleeps 2 - 1 Double Bed ![Quadruple Room](https://images.trvl-media.com/lodging/5000000/4120000/4119800/4119725/0cb35185.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room ### Highlights Flat-screen TV Private bathroom Hair dryer Daily housekeeping Iron/ironing board - 183 sq ft - Sleeps 4 - 1 Double Bed and 2 Twin Beds ![Iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4120000/4119800/4119725/c4b8fd41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights Flat-screen TV Private bathroom Hair dryer Daily housekeeping Iron/ironing board - 161 sq ft - Sleeps 2 - 2 Twin Beds ![Iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4120000/4119800/4119725/c4b8fd41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Flat-screen TV Private bathroom Hair dryer Daily housekeeping Iron/ironing board - 172 sq ft - Sleeps 3 - 1 Double Bed and 1 Twin Bed ![Iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4120000/4119800/4119725/f82582ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room ### Highlights Flat-screen TV Private bathroom Hair dryer Daily housekeeping Iron/ironing board - 140 sq ft - Sleeps 1 - 1 Twin Bed ![Iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4120000/4119800/4119725/c4b8fd41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room ### Highlights Flat-screen TV Hair dryer Private bathroom Bathrobes Daily housekeeping Iron/ironing board - 172 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/56000000/55210000/55208000/55207977/04ca9931_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott London Heathrow Airport Heathrow Villages - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-New-Dawn-Hotel.h4119725.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-New-Dawn-Hotel.h4119725.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.51379%2C-0.18703&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ccdQi0-wUL0Ammoa7uJ585YWjFg=) 95 Inverness Terrace, London, England, W2 3JU #### What's nearby - Kensington Gardens - 5 min walk - 0.4 km - Hyde Park - 12 min walk - 1.0 km - Kensington High Street - 17 min walk - 1.4 km - Marble Arch - 4 min drive - 2.0 km - Oxford Street - 5 min drive - 2.6 km #### Getting around - Bayswater Underground Station - 3 min walk - London Paddington Station - 13 min walk - Heathrow Airport (LHR) - 41 min drive #### Restaurants - ‪Prince Alfred - ‬1 min walk - ‪Bayswater Arms - ‬2 min walk - ‪Gold Mine - ‬1 min walk - ‪Four Seasons - ‬2 min walk - ‪McDonald's - ‬4 min walk ## About this property ### New Dawn Hotel Hotel near Hyde Park Close to Kensington Gardens and Kensington Palace, New Dawn Hotel provides a terrace, a garden, and more. Additional perks include: - Concierge services, smoke-free premises, and tour/ticket assistance - Luggage storage More conveniences in all rooms include: - Bathrooms with showers and free toiletries ## Similar properties ![Basic Double Room, Private Bathroom (Room 20)](https://images.trvl-media.com/lodging/90000000/89800000/89792200/89792177/e8a3c008.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ND Hotel London City Centre - Free WiFi 5.2 10 reviews CA $108 CA $148 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=89792177&PinnedHotelID=89792177&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/107000000/106120000/106118600/106118573/722e15f1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Premier Inn London Hammersmith - Talgarth Road Hammersmith and Fulham - Free WiFi - Breakfast available - 24/7 front desk 8.4 Very good 100 reviews CA $85 CA $103 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=106118573&PinnedHotelID=106118573&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/43000000/42270000/42266700/42266617/2db3ca7b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hub By Premier Inn London West Brompton Hammersmith and Fulham - Free WiFi - Restaurant - Breakfast available - 24/7 front desk 9.2 Wonderful 15 reviews CA $94 CA $113 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=42266617&PinnedHotelID=42266617&HadPinnedHotel=true®ionId=-1&adults=2) ![Check-in/check-out kiosk](https://images.trvl-media.com/lodging/15000000/14740000/14736100/14736047/f03a87a0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### citizenM Tower of London London City Centre - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.2 Wonderful 1,807 reviews CA $181 CA $217 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=14736047&PinnedHotelID=14736047&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/13000000/12710000/12706800/12706774/40f9b82d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Safestay London Kensington Holland Park Kensington - Free WiFi - Restaurant - Breakfast available - Bar 7.4 Good 1,004 reviews CA $91 CA $110 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=12706774&PinnedHotelID=12706774&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1150000/1144100/1144032/61eb5d85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Exhibition Court Hotel 4 London City Centre - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 5.0 536 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=1144032&PinnedHotelID=1144032&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/1000000/70000/68300/68246/82693e85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lily Hammersmith and Fulham - Free WiFi - Parking available - Housekeeping - 24/7 front desk 4.6 780 reviews CA $117 CA $140 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=68246&PinnedHotelID=68246&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; 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Check-in end time: 9:00 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions The front desk is open daily from 9:00 AM - 9:00 PM Front desk staffed during limited hours ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Nearby parking fee: GBP 25 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available ### We should mention This property does not have elevators ### Property is also known as Dawn Hotel New Dawn Hotel New Dawn Hotel London New Dawn London New Dawn Hotel London, England Hotel New Dawn New Dawn Hotel London England Hotel New Dawn New Dawn London New Dawn Hotel Hotel New Dawn Hotel London New Dawn Hotel Hotel London ## Frequently asked questions ### Is New Dawn Hotel pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at New Dawn Hotel? > Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. ### What time is check-out at New Dawn Hotel? > Check-out is at 11 AM. ### Where is New Dawn Hotel located? > Located in London City Centre, this hotel is within a 10-minute walk of Queensway and Kensington Gardens. Hyde Park and Kensington Palace are also within 15 minutes. Bayswater Underground Station and Queensway Underground Station are within a 5-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## New Dawn Hotel Reviews 5.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 5.6 Cleanliness ### 7.8 Location ### 6.2 Staff & service ### 3.8 Eco-friendliness ### 4.8 Property conditions & facilities 10 - Excellent 8 8 - Good 24 6 - Okay 23 4 - Poor 27 2 - Terrible 42 ### 6/10 Okay #### Debby Jul 5, 2022 Liked: Staff & service Disliked: Amenities The staff were tremendous. They are trying to make the hotel better. Don't expect a huge room. The rooms are small, hot, and have seen better days. Expedia charged us an exorbitant amount for the room and keep a huge portion. ##### Debby Stayed 5 nights in Jun 2022 ### 4/10 Poor #### Francisco Aug 18, 2022 Disliked: Cleanliness, amenities, property conditions & facilities Me gusto la ubicación. No me gustó la límpienla del local y lo pequeño de la habitación ##### Francisco Stayed 2 nights in Jul 2022 ### 6/10 Okay #### Ryoji Jul 25, 2022 Disliked: Amenities, property conditions & facilities ##### Ryoji Stayed 3 nights in Jul 2022 ### 6/10 Okay #### Elisabet Jul 18, 2022 Disliked: Staff & service, amenities Sinceramente si lo que buscáis es una cama para poder dormir los días que estéis y un baño donde asearos este es el lugar. Está bastante cerca de todo y bien comunicado pero la atención del staff bastante mala, el espacio muy pequeño. Hacía calor en la habitación, la ventana no se podía abrir pero había un ventilador de techo q daba algo de aire. He de decir que estaba todo limpio tanto sabanas como habitación y baño. Os recomendaría este lugar si lo único q haréis es dormir unas horas pero si esperáis un plus de comodidad no lo tendréis aquí, es como si alquilaras una habitación con baño en una casa turista más que un hotel. ##### Elisabet Stayed 2 nights in Jul 2022 ### 2/10 Terrible #### Samantha Jul 15, 2022 ##### Samantha Stayed 1 night in Jul 2022 ### 2/10 Terrible #### josianne Jul 7, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities pas de menage pendant 5 jours - pas de placards - pas de cintres - rien pour poser la valise - pas de verre dans la salle de bains- pas de tapis - vitres hyper sales - jamais personne a la reception - en tout 15 m2 y compris la salle de bain- ne plus utiliser EXPEDIA qui peut cautionner des etablissements pareils ##### josianne Stayed 5 nights in Jul 2022 ### 2/10 Terrible #### Françoise Jul 5, 2022 Liked: Staff & service Disliked: Amenities, property conditions & facilities Côté chambre une vraie catastrophe. L exiguité,le caractère sommaire c'est acceptable mais l état de la douche présentant un gros trou dans la faience , les toilettes à 10cm de la douche bouchant le passage à l ouverture de la porte, le tout très douteux côté propreté. Est à signaler l odeur de moisissures qui oblige à laisser fenêtre ouverte au prix de supporter les eclats de voix aux abords tard dans la nuit, le bruit permanent dans le bâtiment de pas, de portes etc.. En résumé hormis l emplacement, la gentillesse du personnel, je donne un double zéro ##### Françoise Stayed 3 nights in Jul 2022 ### 4/10 Poor #### Duncan Jun 27, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not recommended We didn't get the room we paid for, the room was completely inadequate for 4 people. Thick with dust, minimal daylight. No housekeeping. Dodgy lock on the room. Luggage storage not secure. Terrace not cleaned. Staff completely disinterested in issues. The owner and staff do not care about customers and are clearly not suited to hospitality and will impact on Hotels.com reputation. ##### Duncan Stayed 2 nights in Jun 2022 ### 2/10 Terrible #### Conrad Jun 7, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Conrad Stayed 1 night in May 2022 ### 2/10 Terrible #### Fiona May 23, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Didn't get to stay at the hotel. They lost the booking. Staff were unhelpful and rude. Left me stranded in London with no room with a child with additional needs. ##### Fiona Stayed 1 night in May 2022 ### 4/10 Poor #### Jason May 22, 2022 Disliked: Property conditions & facilities #### It's all lies The photos on Hotels.com are not a true representation of the hotel. It's not rumn by the ladies pictured and there was no sign of a breakfast. Dis-organised and run down it basically served a purpose but I wouldn't stay there agian. ##### Jason Stayed 1 night in May 2022 ### 2/10 Terrible #### Annika May 2, 2022 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Unfortunately the room was filthy and the bathroom hadn’t been cleaned. After mentioning it to reception they asked if they could keep the room key so they could clean the bathroom. We mentioned that we would return late and if the reception would be open for us to get the key back. The answer was that this wouldn’t be a problem. When we returned we realized why it wasn’t a problem. The key was on top of the reception for anybody to take. The location is good, just a short walk to Bayswater Underground and restaurants in the neighborhood. The personnel was very friendly and helpful. ##### Annika Stayed 2 nights in Apr 2022 ### 2/10 Terrible #### Makie Apr 27, 2022 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Lit moyennement confortable, mais les draps étaient propres. Garde robe ouvert et au bout du lit. (se cogner la tête est évident durant le séjour) La salle de bain est minuscule, doit s'asseoir de coté sur la toilette, porte ferme mal. Il n'y avait pas de papier de toilette, il a fallu en demander. La douche n'a pas d'endroit pour tenir le savon ou le shampoing. Aucun entretien de la chambre pendant le séjour (4 nuits) Pas de changement de serviettes, pas de lit refait, n'y de coup nettoyage de plancher. Mal insonorisé alors on entends très bien les voisins (même à voix basse) Le personnel est très gentil (ce qui rachète le reste) mais nous ne recommandons pas ##### Makie Stayed 4 nights in Mar 2022 ### 2/10 Terrible #### Ashley Apr 25, 2022 ##### Ashley Stayed 1 night in Apr 2022 ### 2/10 Terrible #### Charly Apr 6, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A déconseiller Nous avions réservé 4 jours qui se sont transformés en galère à cause de ce charmant hôtel qui malheureusement n'est plus tenue comme indiqué sur les photos par 2 anglaise tout à fait charmante car il est en aller auparavant il y a 2 ans. La propreté des communes ainsi que des chambres fait peur à voir. Nous sommes arrivés à l'hôtel à 16h et avons attendu près d'une heure et demi que le concierge daigne venir après une vingtaine d'appel sur son téléphone personnel car personne à l'accueil pour nous accueillir. Je déconseille vivement cet hôtel qui est devenu à la limite de l'insalubrité. L'accueil et le personnel se fout totalement des problèmes rencontrés entre parenthèses douche qui qui ne s'écoule pas du tout évier bouché au bout de deux brossage de dents bac à douche cassée et de la moisissure présente sur tous les jouets la chambre n'a pas été fait durant notre séjour une seule fois nous sommes quand même rester 4 jours. Le wifi n'en parlons même pas car ils ne connaissent pas le code . Je déconseille à toute personne normalement constitué de réserver cet hôtel car voyageant à Londres depuis près de 10 ans c'est la première fois que je vois ça même les auberges de jeunesse sont mieux tenu ##### Charly Stayed 3 nights in Mar 2022 ### 4/10 Poor #### Jeremy Mar 29, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Jeremy Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Angela Feb 19, 2022 ##### Angela Stayed 1 night in Feb 2022 ### 2/10 Terrible #### Fiona-louise Feb 17, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awful Never again Good afternoon I am writing to with reference to my booking of The New Dawn Hotel in Bayswater London, from Monday 31st January-4th February 2022. Firstly this booking was for myself, my five year old daughter and my mother. I have been trying to take my daughter to London from France for over the last two years but due to the pandemic this has not been possible. I obviously went onto your website as I have done on many occasions and always been satisfied in choices made, until this occasion. Firstly we arrived to the hotel around 8.30pm and was greeted (I use this term lightly) by a untrained receptionist, who told us to “wait” whilst she spoke on the telephone to her boss for guidance as to how to process us via your booking which was already booked by myself and paid in full. After waiting for over thirty minutes (my five year old daughter who was extremely tired and hungry) we were shown into room 3 downstairs which was not of a high standard, no wardrobe or chest of drawers to place our clothes. Whilst in this room the receptionist received a call on the telephone from her boss to say that we had only booked one double and a single bed and this room had two doubles. The receptionist then took us upstairs to a really small, extremely hot room, we then asked what time our breakfast was served (which we had paid for) and we were told that  there was no breakfast and this was a mistake. We were told that there were many restaurants nearby, which was no ##### Fiona-louise Stayed 4 nights in Jan 2022 ### 6/10 Okay #### Martine Dec 6, 2021 Liked: Property conditions & facilities, room comfort #### Budget hotel It's a budget hotel so you get what you pay for. Checking in was quite the experience, with a huge amount of confusion over keys and available rooms, and I was initially sent to a room that already had guests in, but eventually the manager turned up and sorted everything out. The room was small but comfortable, and the hotel was quiet and felt secure. The room i originally got sent to was at the very top of the building up a narrow winding stair - i'd have struggled if i had much luggage or any sort of mobility issue. In short, fine if you're on a budget, not in a hurry and don't mind small spaces. ##### Martine Stayed 1 night in Dec 2021 ### 2/10 Terrible #### David Dec 2, 2021 ##### David Stayed 1 night in Dec 2021 ### 2/10 Terrible #### Henrik Nov 29, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A hotel that scams their guests We arrived at the hotel and had book two double rooms. They tried to give us a double room they had crammed a bunkbed in. We refused - after 30 minutes we were given the rooms we har ordered.. The receptionist and manager was speaking in Arabic to keep their exchange secret, but I speak Arabic so understood their scam. We were then given two double rooms as paid for. One more set of guests arrived, two women wth two small children having booked a quadruple. They were not give a room, and sent away at 11:30 pm. having driven all the way from Northern England - and paid in advance as us!. The sheets in our rooms had not been changed. We asked for clean sheets, were given on set anbd told to change ourselves. Later on we heard three other people had the same experiences. The hotel books more guests than they have room than they have room for and gamble that they can trick or just throw out the guests. Worst hotel ever. ##### Henrik Stayed 2 nights in Nov 2021 ### 2/10 Terrible #### Verified traveller Nov 28, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not stay here ran down rude staff and dirty!! We arrived at 4pm to be told we have to wait for our room to be prepared. After 45mins of waiting we asked what was happening as the kids were tried and just waited to relax in the room. We had reserved a double room with a double bed and 2 singles. The manager took us to our room after a hour of waiting we walked in the room and there was someone elses suit cases in the room the manger said that the guest had not checked in yet there for they would give us the room not the 2 single and 1double. I had booked. As soon as we enter the room we could see it was ran down dirty and cold The toilet was filthy with poo down it and per and pubes over it. the bed covers were dirty the window was moldy wouldn't shut as had no handle. I had to asked the manger twice if he could close it after the second time he went out and kicked it close so hard scaring the children. It seemed as no one had no idea what they were doing or had any knowledge of us actually coming as I was asked who I booked with . Telling them Hotels. Com They had no idea we was coming. Didn't feel safe here at all and definitely won't be going back there. ![](https://a.travel-assets.com/ugc/hotel-reviews/571A341C532A864D441C40BF09A2352B294AA11E1638114097732.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/001DF3B948676C5BB09AC3DFDA7DBEA2E4D733EE1638114131494.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/010D52FAD6381907C58451199494D9284DC182681638114134664.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9D8BA777E9A06D6B3A560DF30AC2B833A16D92741638114136865.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Nov 2021 ### 10/10 Excellent #### Priscilla Sep 26, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very good location friendly n comfort ##### Priscilla Stayed 1 night in Sep 2021 ### 10/10 Excellent #### Eduardo Jesús Nuñez Sep 13, 2021 ##### Eduardo Jesús Nuñez Stayed 2 nights in Sep 2021 ### 2/10 Terrible #### Tania Aug 30, 2021 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort Very small room for a family. Mattress was terrible rolled unto partner .. bunk bed ladder broken ! No internet . Or coffee no restaurant as advertised. 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