Fantastic View and Good Location Posted 13-Jul-2015
The reception lady did her best to fulfill our request for a city view. We were offered a ready room on floor 9 but was given the option to wait for a room being cleaned on floor 12 which is what we went for. It was our decision to wait, but the lady gave us a drinks and dessert voucher to pass the time which was very nice of her. The view was amazing but the cleanliness of the room could have been better. The bedding was clean and comfortable, but there were carpet stains and the bath had the imprint of a bath mat which was tacky to feel and not nice to look at. Also the bathroom sliding door would not close fully. That said, the room was nice overall but did expect much better for a 5* hotel. We couldnt fault the breakfast nor the staff. The staff were very accomodating, polite and just generally pleasant and the food options were more than adequate and the food itself was lovely, our son loved the freshly made pancakes and waffles. The location was good for some attractions and for those attractions further a field there are numerous tube stations within walking distance and buses too. The lift service is the best I have ever experienced as it is technology driven and very efficient which meant we were never left waiting for a lift. To summarise, I would recommend this hotel and I would stay again.
Comment from Hotel Management
14-Jul-2015 by Natalie, Hotel Management
Dear Guest, I am pleased to learn that you enjoyed your stay with us. It is great to read that the Receptionist had given you a room overlooking the City as you requested. However, I am sorry to learn that you were disappointed with the housekeeping standards, and that the sliding bathroom door would not close fully. I am glad that you could not fault the breakfast and the staff. Our staff do go the extra mile to ensure that the guests are taken good care of. Furthermore, I am pleased that you were impressed with the lift service, and that you enjoyed the hotel's central location. We hope that you will consider staying with us again in the near future. Kind regards, Natalie Tam Guest Services Manager