Ratings based on 808 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromBayern

Tolles Hotel in bester Lage

Posted 29-May-2016
Pros: Das Zimmer war super. Der Service auch. Wir hatten Frühstück mit gebucht - das war auch perfekt. Also uneingeschränkt empfehlenswert.
Cons: Vielleicht einen zweiten deutschen Sender im TV...
Location: Direkt am Hyde Park und eine Menge an Londons Attraktionen ist zu Fuß erreichen. So sind z.B. die beiden großen Kaufhäuser recht nah...
Ankunft/Einchecken war unaufgeregt und ging schnell. Das Zusatzbett für das Kind war zwar nicht gleich da, aber wurde rechtzeitig aufgestellt. Ausstattung wie vom 5 Sterne Haus zu erwarten und nicht zu beanstanden. Zimmer und Bad waren modern und sauber - besonders schön war die Aussicht aus dem großen Fenster (22. Stock). Frühstück: sehr lecker und alles dabei. Außerdem ist man zeitlich recht flexibel, da von 7 bis 11 Uhr angeboten. Fitness-Raum gut ausgestattet und 24h offen. Perfekte Verkehrsanbindung: 2 U-Bahnstationen in der Nähe und eine Bushaltestelle für recht viele Linien direkt vor der Tür. Wir werden wieder dort wieder übernachten!
4out of 5
by A verified traveller

Nice above average hotel not a 5star hotel

Posted 28-Apr-2016
Pros: Central location, cleanliness
Cons: Security
Hotel is very nice. This was my fourth visit. A lot of business travelers and families. I don't like the security because I feel you can walk right in the door and the staff will hold the door for you.
Comment from Hotel Management
8-May-2016 by Natalie, Hotel Management
Dear Guest, I am pleased to read that you had a pleasant stay with us and that you were impressed with the hotel's central location and the cleanliness standards. However, I was sorry to read that you felt that the staff need to have more secure checks when letting guests into the hotel, instead of holding the door immediately for them. We thank you for your constructive feedback, as this will help us to improve the level of service at the London Hilton on Park Lane. Kind regards, Natalie Tam Guest Services Manager
1out of 5
by A verified traveller fromLondon

Payment Overcharge.

Posted 26-Apr-2016
I was overcharged £329 without my knowledge by the hotel. They took the payment without authorization after check out and have still to repay me.
Comment from Hotel Management
6-May-2016 by Natalie, Hotel Management
Dear Paul, Thank you for taking the time to share your recent feedback with us. I was sorry to learn that you were overcharged, and I hope our accounts department are rectifying the situation for you. If this amount was a pre-authorisation, this amount usually takes up to 7 working days for this to reflect back into your account. Kind regards, Natalie Tam Guest Services Manager
3out of 5
by A verified traveller fromessex, uk

Beautiful location...but worst night sleep ever

Posted 23-Apr-2016
Was checked in quickly by friendly staff who upgraded me and my husband to a newly renovated room because I was pregnant, which was very kind. The room was clean and stylish with a lovely view of Hyde Park Corner. The bathroom is spacious with a separate bath/shower (which is a must for me) . The only thing that lets this room down is the absolutely TERRIBLE bed. The bed was already worn out for an apparently newly renovated room. worn down to nothing, it was like sleeping on ply wood. Needless to say we didn't sleep well and I woke up with the sorest ribs. Another thing is that I would expect a prestigious hotel such as themselves to provide there guests with complimentary bottled water... Just a thought. I wouldn't return to this hotel for the sheer fact that for the price per night I would at least expect to feel well rested in the morning and not like I'd been sleeping on the floor.
Comment from Hotel Management
6-May-2016 by Natalie, Hotel Management
Dear Charlotte, I am pleased to read you had a good arrival experience and that you received a lovely upgrade. However, I was sorry to read that the bed was very uncomfortable and that you were unable to sleep well. Rest assured we do take your comments onboard seriously, and I shall communicate your feedback to the Executive Housekeeper for review. We thank you for your constructive feedback, as this will help us to improve the level of service at the London Hilton on Park Lane. Kind regards, Natalie Tam Guest Services Manager
4out of 5
by A verified traveller fromVirginia, USA

Great location!

Posted 6-Apr-2016
Pros: Location
Location: Just across the street from Hyde Park and very close to the underground.
They allowed us an early check-in, which was very nice. The hotel itself and the room were very beautiful. The staff were mostly pleasant. Our only complaint is the cost of food and beverage in the hotel--very expensive! Otherwise, we had a very nice stay. We would definitely stay here again but wouldn't dine in the hotel due to cost.
Comment from Hotel Management
7-Apr-2016 by Natalie, Hotel Management
Dear Heather, Thank you for taking the time to share your recent feedback with us. I am pleased to read that the Front Desk staff were able to accommodate you early when you arrived to the hotel, however I am sorry to read that you found most of the items in the outlets expensive. We look forward to welcoming you back in the near future. Kind regards, Natalie Tam Guest Services Manager
5out of 5
by Steven fromStaffordshire

Superb

Posted 2-Mar-2016 on Hotels
Super
Comment from Hotel Management
4-Mar-2016 by Natalie, Hotel Management
Dear Steven, Thank you for taking the time to share your recent feedback with us. I am so pleased that you had a superb stay, and we highly appreciate your 5 star rating. We hope that you will consider staying with us again in the near future. Kind regards, Natalie Tam Guest Services Manager
2out of 5
by Jon fromOslo

Not reccommended

Posted 28-Feb-2016 on Hotels
In bad need of refurbishment on our 5th floor. Old, stale smell, stained carpets. Not what you expect from Hilton. Good beds, bathroom not acceptable.
Comment from Hotel Management
3-Mar-2016 by Natalie, Hotel Management
Dear Jon, Thank you for taking the time to share your recent feedback with us. I was sorry to read that you felt that the 5th floor was very dated, and you were unhappy with your bathroom. However, I am pleased that you found the bed comfortable. We appreciate your constructive feedback, as this will help us to improve the level of service at the London Hilton on Park Lane. Kind regards, Natalie Tam Guest Services Manager
3out of 5
by Philippe fromMolinons

Hotel bien moyen

Posted 21-Feb-2016 on Hotels
Hotel peu confortable pour un 5 étoiles Chambre trop petite pour 3 personnes Deuxième lit trop petit Bon point pour le petit déjeuner qui était acceptable.
Comment from Hotel Management
27-Feb-2016 by Natalie, Hotel Management
Dear Philippe, Thank you for taking the time to share your recent feedback with us. I was sorry to read that you felt that the room was too small for 3 people, and that the extra bed was too small. However, I am pleased that you enjoyed your breakfast in the Podium Restaurant. We hope that this will not stop you from returning to our hotel in the near future. Kind regards, Natalie Tam Guest Services Manager
2out of 5
by Yu-Chun Chen

Posted 14-Feb-2016 on Hotels
Comment from Hotel Management
18-Feb-2016 by Natalie, Hotel Management
Dear Yu-Chun Chen, Thank you for taking the time to share your recent experience with us, however I am sorry to learn that you rated us low in your experience. We hope that we will have the opportunity to welcome back to show you that we can do provide our guests with a high level of customer service. Kind regards, Natalie Tam Guest Services Manager
5out of 5
by A verified traveller

Nice hotel near everything

Posted 13-Feb-2016
We had a nice wonderful experience but you need to stay at a deluxe room or higher like executive room, always ask for renovated rooms in higher floor.
Comment from Hotel Management
18-Feb-2016 by Natalie, Hotel Management
Dear Guest, I am pleased to read that you had a great stay with us, and that you enjoyed your room on a higher floor. We hope that you will stay with us again in the near future. Kind regards, Natalie Tam Guest Services Manager