Nice hotel overall, amazing view, great location.
I've read mixed reviews of this hotel so was a little worried before staying. However after checking in and a minor glitch with my prior check-in room being unavailable (one of the front desk staff seemed to be a rotating intern and didn't know whether my assigned room had a shower over bath or separate bath and shower), I was switched into a room that I liked. I have HHonors Gold - the staff were really nice about upgrading the room with use of the lounge, which is right next to hyde park and served nice afternoon tea. Actually staff were super attentive all around. the view from the higher floors is amazing and it's a great location to explore London. Note that the similarly priced rooms can be VERY different from one another so try to get the room chart before you finalise which room. I didn't have any issues with guests from other countries which some other reviews seemed to have complained about, I love London for the fact that it is super diverse & international, and I guess a hotel on Park Lane is bound to be just that given it is where people stop when they travel. So yes the clientele is international, but that to me that was a huge plus as the atmosphere is less snooty. I liked the gym which wasn't huge but was well equipped with separate yoga area which is a blessing for exercise buffs. Overall great experience at the hotel. My mum who stayed with me enjoyed it too.
Comment from Hotel Management
16-Jan-2017 by Natalie, Hotel Management
I am pleased that you enjoyed your stay with us, and the staff looked after you exceptionally well. I am also glad that you were able to take advantage of the hotel's central locaiton. However, I am sorry if you felt that there should have been more variety during breakfast.
We hope to see you again in the near future.
Guest Services Manager