Ratings based on 883 Verified Reviews

4.1 out of 5
79% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromUK

Great location stayed

Posted 28-Feb-2017
Pros: After getting a room change we had a great view of the city. Great location convenient to bars and restaurants. A publiv
Cons: A relaxing bar for an afternoon drink or coffee.
Location: Great location handy to city site seeing shopping and restaurants.
Stayed in The London Hilton on Park Lane and found it very enjoyable. Staff very courteous and helpful. Excellent breakfast. Aft
Comment from Hotel Management
7-Mar-2017 by Natalie, Hotel Management
Dear Brian, I am pleased that you ended up in a great room offering wonderful views, and that the staff looked after you very well. We hope to see you again soon. Kind regards, Natalie Tam Guest Services Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Feb-2017
Lovely hotel, great location, very friendly staff.
Comment from Hotel Management
28-Feb-2017 by Natalie, Hotel Management
Dear Guest, I am pleased you had an enjoyable stay with us, and we look forward to welcoming you back in the near future. Kind regards, Natalie Tam Guest Services Manager
3out of 5
by A verified traveller

Posted 16-Feb-2017
Upgraded and really wish I saved my money . For the cost you can surely get a hotel in london so much better .
Comment from Hotel Management
22-Feb-2017 by Natalie, Hotel Management
Dear Guest, I was sorry to read that you were unimpressed with the upgrade you received on your previous stay. We do hope that we will have the opportunity to welcome you back in the future. Kind regards, Natalie Tam Guest Services Manager
3out of 5
by A verified traveller fromDubai

Central location but lacks character

Posted 14-Feb-2017
Pros: Location
Cons: Restaurant breakfast and service. Room comfort
Location: Central location with everything at fingertips!
I generally stay at Hilton whenever i travel and I was a little surprised by this hotel. The breakfast was no where near as good as other Hilton's and i had to wait a good 10 min for an omelet and they didn't even get the ingredients correct! The room on the executive floor had a whirling wind sound which i only discovered around 2 am and 'although' i could 'change' my room, who really wants to get up, change and complain and move rooms at this time? The water that is usually complementary wasn't in the room when I checked in and was added much later in the evening as if the room had not been properly prepared. The good news that when i checked out, it seems the staff took notes and said they'd look into the complaints but will most likely stay at the other Hilton or even consider trying a competitor, although I generally like the other one and especially the bfast!
Comment from Hotel Management
16-Feb-2017 by Natalie, Hotel Management
Dear Marcus, Thank you for taking the time to share your recent feedback with us. I was sorry to read that you had a disappointing breakfast experience, and that there were other issues you encountered in your room. Rest assured we do take all comments onboard seriously, and I am pleased that the Front Desk on departure recorded your issues so that they can pass them on to the relevant department heads. We appreciate your constructive feedback, as this will help us to improve the level of service at the London Hilton on Park Lane. Kind regards, Natalie Tam Guest Services Manager
5out of 5
Recommended
for Everyone
by A verified traveller fromHong Kong, London, Singapore

Nice hotel overall, amazing view, great location.

Posted 12-Jan-2017
Pros: I liked the staff, everyone whom I interacted with genuinely tried to make my stay pleasant.
Cons: I think given there are a lot of asians and middle eastern clients, breakfast hall should have some international cuisine too, for variety
Location: Close to all the nice places around green park and knightsbridge and piccadilly. Also close to RA for art exhibitions. Good for shopping too.
I've read mixed reviews of this hotel so was a little worried before staying. However after checking in and a minor glitch with my prior check-in room being unavailable (one of the front desk staff seemed to be a rotating intern and didn't know whether my assigned room had a shower over bath or separate bath and shower), I was switched into a room that I liked. I have HHonors Gold - the staff were really nice about upgrading the room with use of the lounge, which is right next to hyde park and served nice afternoon tea. Actually staff were super attentive all around. the view from the higher floors is amazing and it's a great location to explore London. Note that the similarly priced rooms can be VERY different from one another so try to get the room chart before you finalise which room. I didn't have any issues with guests from other countries which some other reviews seemed to have complained about, I love London for the fact that it is super diverse & international, and I guess a hotel on Park Lane is bound to be just that given it is where people stop when they travel. So yes the clientele is international, but that to me that was a huge plus as the atmosphere is less snooty. I liked the gym which wasn't huge but was well equipped with separate yoga area which is a blessing for exercise buffs. Overall great experience at the hotel. My mum who stayed with me enjoyed it too.
Comment from Hotel Management
16-Jan-2017 by Natalie, Hotel Management
Dear Jen, I am pleased that you enjoyed your stay with us, and the staff looked after you exceptionally well. I am also glad that you were able to take advantage of the hotel's central locaiton. However, I am sorry if you felt that there should have been more variety during breakfast. We hope to see you again in the near future. Kind regards, Natalie Tam Guest Services Manager
3out of 5
by A verified traveller

Posted 12-Dec-2016 on Hotels
Comment from Hotel Management
15-Dec-2016 by General Manager, Hotel Management
Dear Guest, I hope you had a pleasant stay with us, and we hope to see you again soon. Kind regards, Natalie Tam Guest Services Manager
2out of 5
by A verified traveller

No Hot Water!!

Posted 9-Dec-2016 on Hotels
Nice enough hotel but on both days of our stay there was hot water! We were given a complimentary afternoon tea in the executive lounge as a gesture of goodwill but really would have preferred a hot shower
Comment from Hotel Management
15-Dec-2016 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback. I was sorry to read that you were affected by the hot water issue we experienced during your stay with us, and I am glad that you were offered access to the Executive Lounge for the inconvenience. We apologise for this, and we hope that this will not stop you from returning to our hotel in the near future. Kind regards, Natalie Tam Guest Services Manager
4out of 5
by A verified traveller

Posted 4-Dec-2016 on Hotels
Really enjoyed this hotel. All staff were so accommodating and helpful!
Comment from Hotel Management
15-Dec-2016 by General Manager, Hotel Management
Dear Guest, I am pleased you enjoyed your stay with us, and that the staff ensured you were looked after very well. We hope to see you again in the near future. Kind regards, Natalie Tam Guest Services Manager
4out of 5
by A verified traveller

Posted 4-Dec-2016 on Hotels
Comment from Hotel Management
15-Dec-2016 by General Manager, Hotel Management
Dear Guest, I am pleased that you had a pleasant stay with us, and we hope to see you again in the near future. Kind regards, Natalie Tam Guest Services Manager
5out of 5
by A verified traveller

Good high quality hotel.

Posted 28-Nov-2016 on Hotels
Good high quality hotel.
Comment from Hotel Management
1-Dec-2016 by General Manager, Hotel Management
Dear Guest, It is great that you had a wonderful stay with us, and we thank you for your 5 star rating. We hope to see you again in the near future. Kind regards, Natalie Tam Guest Services Manager