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Clayton Hotel City of London

Photo gallery for Clayton Hotel City of London

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Pillowtop beds, minibar, in-room safe, laptop workspace
Pillowtop beds, minibar, in-room safe, laptop workspace
Pillowtop beds, minibar, in-room safe, laptop workspace
Pillowtop beds, minibar, in-room safe, laptop workspace

Overview of Clayton Hotel City of London

VIP Access

Clayton Hotel City of London

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
10 New Drum Street, London, England, E1 7AT

Explore the area

  • Popular LocationLiverpool Street13 min walk
  • Popular LocationTower Bridge14 min walk
  • Popular LocationTower of London17 min walk
  • AirportLondon (LHR-Heathrow)38 min drive

Choose dates to view prices

About this area

London

Clayton Hotel City of London is located in London City Centre, a neighborhood in London, and is in the city center and near the airport. Tower of London and The British Museum are cultural highlights, and some of the area's notable landmarks include The Shard and London Eye. Looking to enjoy an event or a game? See what's going on at O2 Arena or Wembley Stadium. Guests appreciate the hotel's location for the sightseeing. It's also convenient to public transportation: Aldgate East Station is just steps away and Aldgate Station is 4 minutes by foot.

What's nearby

  • The Gherkin - 10 min walk
  • Liverpool Street - 13 min walk
  • Tower Bridge - 14 min walk
  • Tower of London - 17 min walk
  • London Bridge - 20 min walk

Getting around

  • Aldgate East Station - 1 min walk
  • Fenchurch Street Station - 9 min walk
  • Heathrow Airport (LHR) - 38 min drive

Restaurants

  • Dulce — 2 min walk
  • Exmouth Coffee — 2 min walk
  • Straits Times Kopitiam — 2 min walk
  • Halal Restaurant — 3 min walk
  • The Culpeper — 3 min walk

About this property

Clayton Hotel City of London

Eco-friendly London hotel in London City Centre, near Tower of London
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and concierge services. All 212 rooms provide free WiFi, pillowtop beds, and flat-screen TVs. Other amenities available to guests include minibars, room service, and rainfall showerheads.
Clayton Hotel City of London offers 212 accommodations with minibars and safes. Beds feature pillowtop mattresses. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of We're Good To Go (UK)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 13.00 for adults and GBP 6.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Family friendly

  • Free cribs/infant beds
  • Snack bar/deli

Conveniences

  • Elevator
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 13.00 for adults and GBP 6.00 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clayton Hotel City London
Clayton City London
Clayton City Of London London
Clayton Hotel City of London Hotel
Clayton Hotel City of London London
Clayton Hotel City of London Hotel London

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 546 out of 828 reviews
5 - Excellent 66%
Rating 4 - Good. 223 out of 828 reviews
4 - Good 27%
Rating 3 - Okay. 34 out of 828 reviews
3 - Okay 4%
Rating 2 - Poor. 16 out of 828 reviews
2 - Poor 2%
Rating 1 - Terrible. 9 out of 828 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
On arrival at the hotel at 17:30 our room was not ready. We understood they had some issues with housekeeping so waited in the bar area with some free drinks. At approx 18:00 we got the keys to an 'upgraded' room for the inconvenience, to find that it had not been cleaned. Dirty cups next to the bed, used towels and used bin. Returned to reception and joined the huge queue again. Other guests also in the queue for the second time with similar issues. One lady found another guest in her room! By 18:30 we got our second room key (back to the grade we paid for). By this time we were desperate for a shower after a long journey so allowed for the litter and un-wiped sticky bedside table to slide in our second room. Towels and bedding appeared to be clean this time. Mentioned this to reception later in the evening who agreed to a breakfast voucher for our troubles. After initial disappointment and delays the room was nicely decorated and located very close to a tube station and Tower bridge. We ate on one evening at St Katherine's dock which is in easy walking distance and very pretty. Breakfast was average. Bar staff very friendly.
Stayed 2 nights in Sep 2021

1/5 Terrible

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Awful experience and I wish we booked elsewhere. This hotel with breakfast option was not cheap! First night we couldn’t sleep as next door room was extremely noisy, we gave two calls to the reception and yet nothing was done about it (reception said they couldn’t find where the noise was coming from), only after I knocked on the neighbouring door myself and asked to be quite they did (2:30am), our sleep was ruined! In the morning we went to have a breakfast and it was most disgusting experience, nobody was wearing masks (ok, yes people don’t have to) but in such a small space where the buffet was, everybody was on top of each other, fighting to get last sausages or beans, people were impatiently waiting for the top up, it was impossible to get through, coffee machine was broken and they were serving disgusting instant coffee. Next day the situation at the breakfast buffet was the same, we have simply left to eat elsewhere. Nothing was properly organised around the buffet, no one way sister that could help, or perhaps rearrangement how people pick up their food in such tiny corner. Our intention is to write a complain and seek partial refund, I just hated my stay on our wedding anniversary!!!
Stayed 2 nights in Aug 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the place was clean!
Stayed 2 nights in Aug 2021

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great decor and great location. Very friendly service in reception however the service in restaurant for breakfast was organised chaos. Poorly ran. Waited 35 mins for a drink! Shame, as this massively let's the hotel down.
Stayed 2 nights in Aug 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were friendly and welcoming. The hotel was clean and well furnished. Our room was exactly like the photos and the breakfast was excellent. We would definitely stay again.
Stayed 2 nights in Aug 2021