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Reviews of Hotel Earls Court

2 out of 5
Hotel Earls Court
28 Warwick Road, Earls Court, London, England

Reviews

6.0
Rating 10 - Excellent. 27 out of 210 reviews" "
Rating 8 - Good. 54 out of 210 reviews" "
Rating 6 - Okay. 48 out of 210 reviews" "
Rating 4 - Poor. 45 out of 210 reviews" "
Rating 2 - Terrible. 36 out of 210 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Marouf

Business traveller
Disliked: Cleanliness, property conditions & facilities
Needs rennovation. For rhe same prlce or even less, one can stay somewhere much more convenient. A room with no in-built bathroom, old bed and wierd settings, £45 - 50 /night? Very poor. Sorry.

10/10 Excellent

Emily May

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good for one-night stays. We stayed in one of the bigger rooms for just one night. As written in some of the other reviews, there are some elements of the property that require upgrading (it's a very old facility). However, the beds are comfortable and the workers are so increadibly kind. For short term stays I think it's great.
Stayed 1 night in Mar 2024

6/10 Okay

Krzysztof

Stayed 2 nights in Feb 2024

4/10 Poor

Mohammad Masoom

Poor condition Hotel no worm water
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap for the price so you get what you pay for
Stayed 1 night in Jan 2024

4/10 Poor

Hadiza

Stayed 1 night in Jan 2024

2/10 Terrible

Arthur

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
On arrival to the property there wasn't anyone in reception waited for half hour for someone in reception finally after numerous phone calls someone checked me in got room with own bathroom room was clean that probably was only thing what was good thing tv was broken beding was awful pillows was so paper thin blanket was worn out hardly covered you In freezing cold room after hardly any sleep in cold room was time to shower Bathroom was small with broken shower curtains and pieces of tiles falling of toiletries was cheap quality and imposible to open complete nightmare wouldn't stay there again or recommend to anyone else
Stayed 1 night in Jan 2024

6/10 Okay

Andy

Stayed 1 night in Dec 2023

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
You get what you pay for. A place to rest head
Pros: very good service from staff when arrived. Provided with useful information about check in, local amenities and hotel services, very considerate with handling my luggage to the room for me. Clean bedding and soft pillows / mattress. Good location for tube and shops Cons: you get what you pay for. Cheap for a reason. I was meant to stay with my friend, who cancelled which i was thankful for because the size of the room was small even for solo use (to be fair I understand this could have been a decision by staff on my arrival and might have been assigned a different room if my friend had arrived with me.) Overall it was run down needing some TLC. The wallpaper was grubby and things hanging off the wall, stains ingrained on the chair and the furniture damaged. It was noisy. I stayed in the room behind reception and constantly heard doors banging heavily, conversations with guests and staff loudly on the phone. I was informed that reception was a 24hour service and when I came to check out at 5am, there were no signs of life. Windows closed and lights off. I tried to open the window to leave my key in a secure place and heard a noise which gave me the impression I’d woken a member of staff who could have been sleeping on the floor out sight - and my “interruption” was not received well and quite curt with me, which sadly left me feeling upset when I left.
Stayed 3 nights in Dec 2023

2/10 Terrible

Den

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous migrant homeless hostel
This is not a hotel. It’s a hostel for homeless people and migrants. I was in the basement. Outside part of the hotel. Homeless lady had a room next me who was smoking. Migrant men smoking at 5am. So much noise. No window. Light coming through glass top of door. Hot water could not be adjusted in the shower. Bed mattress was dirty. Horrible place
Stayed 1 night in Dec 2023

6/10 Okay

Y K D

Stayed 4 nights in Nov 2023

6/10 Okay

Raymond

Stayed 1 night in Nov 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2023

2/10 Terrible

Anshu

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Terrible staff, rude, dirty, full of insects
Stayed 1 night in Nov 2023

2/10 Terrible

Hina

Travelled with family and small children
Disliked: Amenities
Toilet seat was broken and that did not fixed it , it’s dangerous for every one , specially for the old people, they can slip and got injured easily, totally unacceptable
Stayed 3 nights in Oct 2023

2/10 Terrible

Robert Vincent

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

2/10 Terrible

RANJIT SINGH

Stayed 2 nights in Oct 2023

8/10 Good

winnilyn

Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Mina on Oct 5, 2023
Dear Guest ,We would like to thank you for your stay at Earl's Court Hotel . We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Earl's Court Hotel Team

10/10 Excellent

Junqing

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the household is a kind person
Stayed 2 nights in Sep 2023
Response from Mina on Sep 18, 2023
Dear Junqing ,We would like to thank you for your stay at Earl's Court Hotel . We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Earl's Court Hotel Team

10/10 Excellent

florina

Stayed 5 nights in Sep 2023
Response from Mina on Oct 5, 2023
Dear Florina ,We would like to thank you for your stay at Earl's Court Hotel . We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Earl's Court Hotel Team

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this property is manipulative. There are things that were not shown on the app so that guest could read and make informed decision. I travel a lot and use hotels lie abd high but this the worst I’ve ever stayed in. From sanitary problems to epileptic internet. Smelling rooms to poor shower regulation. Shower is all or none. It’s either hot water or cold water. It is simply not worth the pay.
Stayed 8 nights in Aug 2023
Response from Mina on Sep 13, 2023
Dear Thomas ,We would like to thank you for your stay at Earl's Court Hotel . We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Earl's Court Hotel Team

4/10 Poor

Mickey

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mina on Sep 13, 2023
Dear Mickey ,We would like to thank you for your stay at Earl's Court Hotel . We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Earl's Court Hotel Team

4/10 Poor

Iona

Travelled with group
Disliked: Amenities, property conditions & facilities
Found it hard sleeping due to the loud constant noise from the cars on the road. The bed is average comfort but I suppose it’s what you expect for the low price on such short notice.
Stayed 1 night in Aug 2023
Response from Mina on Sep 13, 2023
Dear Lona ,We would like to thank you for your stay at Earl's Court Hotel . We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Earl's Court Hotel Team

6/10 Okay

Roger, Bemidji

Travelled with family
I liked the front desk attendant. I did not like the noisy mice in the walls at night.
Stayed 2 nights in Jul 2023

6/10 Okay

Roger, Bemidji

Travelled with family
Disliked: Property conditions & facilities
I liked the fellow at the counter. I did not like the mice in the walls making noise in the middle of the night.
Stayed 1 night in Jul 2023

6/10 Okay

Alison

Travelled with group
Girls weekend
Staff helpful, relatively clean, though carpet looks like it's seen better days. Very hot, no air con. Noisy at front, even at night. Good location, and great for transport, buses and tube. Rooms very small, as are bathrooms. No kettle in room!! Ok for 1 night, but probably won't use again.
Stayed 4 nights in Jun 2023

4/10 Poor

Emma

Travelled with group
Disliked: Property conditions & facilities
Do not book this place. I booke a double room. The room we got was litterally just one 120 cm bed, and we were two. Room was very hot (normal for the summer) but being cramped into a very small room (10sqm) with a 120 bed it got very bad. We tried staying out as much as possible since sleeping wasn't very ideal. Hotel confirmed so many things beforehand to us but when arriving they haven't done any of the adjustment when asked for it. George in the reception is very sweet. But i would not recommend staying here for more than one night at least. No compensation allowed also after our visit which is not nice considering what we booked and what we got
Stayed 4 nights in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room too hot but service was good.
The service was good. However, the room temperature was uncomfortably high. Even though we opened the windows, we couldn't sleep well due to the warm temperature in the room and the noise that came from opening the windows. An air cooler tower fan or some type of fan in the room would have helped.
Stayed 2 nights in Jun 2023

2/10 Terrible

Paul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There is a reason this place posts in BOLD letters that they do not offer refunds. If you are reading this, please literally almost anywhere else. Everything is bad. Matress? bad. Sheets? dirty? shower? not working, cold and dirty. Breakfast? You'll puke. We ended up going to another hotel around the same price and it's a world of a difference.
Stayed 7 nights in May 2023

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service
Very friendly people
Stayed 5 nights in May 2023

10/10 Excellent

Manoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Excellent value breakfast. Very helpful staff.
Stayed 7 nights in Apr 2023

6/10 Okay

Dave

Business traveller
Liked: Staff & service
I booked it because it was cheap. I knew it was a 2 star guest house so I wasn't expecting the Ritz. Yes it looks a bit run down and you won't find any marble in your bathroom, but the bed sheets were clean the bed was ok and the toilet and shower were functional. It is also literally 1 min walk to Earls Court underground. The walls are a bit thin so you do tend to hear your neighbours but it didn't stop me sleeping. Would I take the wife there, no, but for as a cheap overnight stop for work it is fine
Stayed 1 night in Feb 2023

8/10 Good

Emylee

Travelled with partner
Liked: Staff & service
George the hotel manager is the sweetest man it was a very nice quaint stay
Stayed 6 nights in Jan 2023

4/10 Poor

Holly

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are outdated and needs renovating. Soundproofing would be nice too as I could hear every word of every conversation of the people in the next room. I stayed on the first floor and the communal bathroom for the floor was disgusting after some people left it. Luckily it was cleaned every morning. I tried to shower on 3 occasions and every time the water didn’t get hot - I gave up. The shower head wouldn’t stay in the holder, kept falling off. The sink both in the bathroom and in the room were blocked, and would block every time you ran the water. The wifi would slow down when someone else tried to use it, so getting a new router and unlimited wifi would be nice. The free breakfast was just cold toast, juice, and coffee or tea. For the price and the location, it’s okay, but a girl needs a shower!
Stayed 2 nights in Jan 2023

4/10 Poor

Giorgi

Stayed 1 night in Jan 2023

8/10 Good

SOHAIB

Stayed 1 night in Jan 2023

2/10 Terrible

Brinley

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities

4/10 Poor

ZOO

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Mariana, glendale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and it’s so close to the metro. I liked that I can go back to the hotel, recharge, and get back to being a tourist. It is pretty small, but there’s hot water in the shower! However, it could get pretty noisy, if you can sleep through noise, this is your place.
Stayed 3 nights in Oct 2022

2/10 Terrible

Kirsty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a single when we booked a double, the shower and toilet were half done in a cupboard that you could barely fit in. Dirty sheets and towels, when we asked for a double (and clean) duvet we were given a fleece shoved in a cover. Heater didn’t work. We had to leave.
Stayed 1 night in Sep 2022

8/10 Good

Sandra

Liked: Cleanliness, staff & service, room comfort
Nice Hotel
This hotel is a minute walk from the Tube which means it is a perfect base for tourists. It is basic but clean and all staff were very friendly and helpful. I would definitely stay here again.
Stayed 4 nights in Jul 2022

8/10 Good

Anthony, Waiuku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but clean and the bed was comfortable. The location is great for getting around London. Perfect for a single traveler
Stayed 3 nights in Jul 2022

4/10 Poor

Simon

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Keith

Travelled with partner
Disliked: Amenities, property conditions & facilities
As the saying goes “you get what you pay for”! Pleasant greeting but down hill from then on. Small, cramped noisy room on the very busy road. Dirty surfaces, broken shelves and stained bedding. Breakfast was a take or leave it, cold toast and a cold hard boiled egg. One good point - it was very convenient for Earl’s Court tube!
Stayed 1 night in Jun 2022

4/10 Poor

Paul

Business traveller
Disliked: Staff & service, amenities
Breakfast starts late (8.00) and though tea-making in room is advertised, it isn't provided. There is a communal tea point but it had no tea or milk.
Stayed 3 nights in Jun 2022

8/10 Good

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2022