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Reviews of Grange Buckingham

4 out of 5
Grange Buckingham
39-40 Bedford Place, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 127 out of 352 reviews" "
Rating 8 - Good. 158 out of 352 reviews" "
Rating 6 - Okay. 37 out of 352 reviews" "
Rating 4 - Poor. 21 out of 352 reviews" "
Rating 2 - Terrible. 9 out of 352 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Mairi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast Good location for visiting UVCH. Room was pleasant, but a little on the small side , and warm. Luckily a fan was provided. The shower over the bath was only adequate. The bath sides are high, especially for older people, and difficult to climb into as the space is narrow. Pressure from shower rather flucuating,
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on Mar 3, 2024
Dear Mairi, thank you for taking the time to review your stay with us.We are glad to hear you enjoyed your visit. Thank you for appreciating our staff, it means a lot.Your comments have been noted and shared with the operations team for review. We use all feedback to help us to improve where we can.We hope we have the opportunity to serve you again in the future.

10/10 Excellent

Valerie Diane

Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
Dear Valerie, thank you for taking the time to review your stay. We appeciate it.Please come see us again soon!

4/10 Poor

Dheeraj, Bromyard

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was a lovely size for central London but it was tired with peeling paint and wallpaper, fraying on the bedstead, the bath facility was almost impossible to use without being a contortionist, incomplete painting on the bathroom door frame etc. The reception staff didn’t really talk to me nicely and were mostly not there. I had to wait for them to attend.
Response from Guest Relations Manager on Nov 14, 2023
Dear Dheeraj, Thank you for taking the time to share valuable feedback with us. We aim to ensure all guests have a comfortable and enjoyable stay and we are sorry that we failed on this occassion. Your feedback will be used in our ongoing improvements.We hope that we have the opportunity to welcome you back in the future and provide a better stay experience.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Very Friendly staff, large quiet room, fantastic location, very clean but decor starting to look at little bit tired.
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 12, 2023
Dear Alan, thank you for your valued feedback. We hope to welcome you back again soon.

6/10 Okay

Da Qiang, alameda

Stayed 4 nights in Oct 2023
Response from Guest Relations Manager on Nov 19, 2023
Dear Da Qiang, thank you for taking the time to score us on your recent stay. We hope to welcome you back again,

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and property was in excellent condition. The room size is generous and the bathroom are a good size and well appointed. Highly recommended.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 3, 2023
Dear Matt, thank you for your 5 star review. We are deligted to hear you enjoyed your stay and we thank you for recommending us.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location but hotel is looking a little tired. Had problems with the lift on final day and lady at reception got defensive and tried to convince us it was fine.
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on Sep 13, 2023
Thank you for your review. We are sorry there was a problem with the lift when you tried to use it, it was checked by an engineer after reception looked at it and found to be in full working order. We are sorry if our team came across a little defensive and we will address this. We are glad you enjoyed our great, central location and hope we have the opportunity to serve you again.

10/10 Excellent

U

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and staff. Would recommend.
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on Aug 16, 2023
Dear U, thanks for the 5*review, we appreciate it and hope to see you again.

4/10 Poor

Jeffrey

Disliked: Cleanliness, property conditions & facilities
The room smelled like an old basement and should never have been booked. We had to move to an adjacent hotel. We got a partial refund for our inconvenience, but it should never have been used.
Stayed 2 nights in Aug 2023
Response from Guest Relations Manager on Nov 12, 2023
Dear Jeffrey, thank you for your valued feedback. We are sorry you did not have a good experience. Please accept our apologies. We are glad the staff were able to resolve the problem to your satisfaction.

6/10 Okay

viktoria, Topanga

Liked: Cleanliness, staff & service
It is a short walking distance to the British Museum, which is great. I did not like, that i got a tiny room with bed in the corner, and no even room to put my suitcase . I did not like, that it does not have a restaurant, or bar.
Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on Jul 17, 2023
Thanks for your feedback. For larger rooms you can book our Superior or Executive rooms which are very spacious but costs more. The hotel is part of a small group with 3 other properties on the same street, offering a bar and restaurant 300 yards away.

8/10 Good

Alisha

Travelled with family
Liked: Cleanliness, staff & service
Our 2 rooms were clean and roomy but the building did not have air conditioning so it was hot and humid for us staying mid June in London. The location was great, easy walk to the British Museum, restaurants, shopping and bus stop.
Response from Guest Relations Manager on Jun 27, 2023
Dear Alisha, thanks for the review. We appreciate it and hope to welcome you back soon.

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a excellent location, a few minutes walk fro Holborn station and just around the corner from the British Museum. We were actually moved next door to the Grange Clarendon but the staff were great and I’d definitely stay there again.
Stayed 1 night in Apr 2023
Response from Guestrelations manager on Apr 19, 2023
Dear Dan, thanks for the wonderful feedback. So glad you enjoyed your visit and we hope to see you again soon. Please contact our reservations team who would be happy to help you with a future booking.

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the quiet atmosphere and clean rooms.
Stayed 3 nights in Jul 2022
Response from Guestrelations manager on Aug 14, 2022
Dear Cara, thank you for this great feedback. We are glad you enjoyed your visit.

8/10 Good

Russell

Liked: Staff & service
Good location - tired rooms
The Grange is in a perfect and safe location for central London. It's ideal for an overnight stay for business or a cheap city break. There is no dinner service, but an efficient delivery service from local eateries. The room was tired but functional. There was no thermostat so I had to keep the window open to cool the room. The best asset was the attentive and helpful reception staff.
Stayed 1 night in Apr 2022
Response from Guestrelations manager on Apr 26, 2022
Dear Russell, thank you for taking the time to review your stay with us, we appreciate your time. Due to staff shortages some of our hotels have limited facilities at the moment but we do offer dinner in some of the hotels. We open to be fully operational soon. Thanks for the nod to our staff, this means a lot to us to have them acknowledged.

8/10 Good

Mark, Portsmouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to see a London hotel of this vintage with a room that has high ceilings and floor to ceiling windows. Room was comfortable if the bed was like sleeping on ply wood.
Stayed 1 night in Mar 2022
Response from Grange Buckingham on Mar 31, 2022
Thank you for taking the time in providing your score on Grange Buckingham Hotel. We hope to your return to Grange Hotels on another occasion.

6/10 Okay

gary

Stayed 1 night in Oct 2021
Response from Grange Buckingham Hotel on Oct 18, 2021
Thank you for taking the time in providing your score on Grange Buckingham Hotel. We hope to your return to Grange Hotels on another occasion.

4/10 Poor

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked 4 rooms through expedia which at the time of booking was very reasonably priced, due COVID reason 1 room was cancelled within the agreed timescale, nevertheless when I arrived at the Hotel the price per room had increased dramatically for unknown reason which the receptionist was unable to resolve when challenged. The hotel is very dated and visible defects don’t help with the appearance. The staff are very pleasant people.
Stayed 1 night in Sep 2021
Response from Grange Buckingham Hotel on Oct 12, 2021
Dear Sir, Could you please confirm the rate on your booking.

4/10 Poor

Chiara

Stayed 3 nights in Aug 2021
Response from Grange Buckingham Hotel on Oct 12, 2021
Thank you for taking the time in providing your score on Grange Buckingham Hotel. We hope to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, comfy bed
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service was excellent as they served our needs efficiently for our two night stay. This was by providing clean bath towels and toiletries when needed. Our room was very clean including the kitchenette area. The bathroom shower was okay but it could be better. The breakfast was adequate but improvements could be made for veggie breakfast. Too much diary products in the breakfast instead of a basic English veggie fry up. Overall a very pleasant two night stay.
Stayed 2 nights in May 2021
Response from VH on May 10, 2021
Dear Sir/Madam, Thank you for your feedback. We really appreciate it. Best regards, Management

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2021
Response from Grange Buckingham Hotel on Apr 24, 2021
Thank you for taking the time in providing your score on Grange Buckingham Hotel. We hope to your return to Grange Hotels on another occasion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from VH on Feb 22, 2021
Dear Sir/Madam, Thank you for your feedback, much appreciated. Best regards, Management

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good room (as described), Helpful, good ‘packed’ breakfast, done with care, considering the restraints of COVID
Stayed 1 night in Dec 2020
Response from vh on Dec 19, 2020
Dear Sir/Madam, We appreciate you taking the time to write about your stay and look forward to having the opportunity to welcome you in future Grange Hotels Team

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2020
Response from Grange Buckingham Hotel. on Dec 9, 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2020
Response from Grange Buckingham Hotel. on Dec 1, 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great London stay despite Covid
Great, convenient central location. Staff were very friendly and helpful. Hotel managing to function and feel normal while keeping good precautions in place.
Stayed 3 nights in Jul 2020
Response from Grange Hotels on Aug 5, 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London
The room was great, but the mattress wasn’t very comfortable. The location was close enough to everything and quiet.
Stayed 2 nights in Mar 2020
Response from Grange Hotels on Aug 5, 2020
Thank you for taking the time to share your experience of Grange Buckingham Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.

10/10 Excellent

Monique, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful street setting, quiet , helpful staff , walking distance to Covent gardens , felt safe .
Stayed 4 nights in Feb 2020
Response from Grange Hotels on Aug 5, 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent and the staff were very helpful and courteous. Room was very comfortable as well.
Stayed 3 nights in Feb 2020
Response from Grange Hotels on Aug 5, 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Nicky, Oxford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fantastic, with close proximity to Leicester Square, Covent Garden, soho, great British museum. Building seems safe and secure. Rooms are spacious.
Stayed 2 nights in Feb 2020
Response from Grange Hotels on Aug 5, 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice hotel in great location, very handy for the West End etc.
Stayed 1 night in Feb 2020
Response from Grange Hotels on Aug 5, 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it's a little dated, the room size was huge, it had everything we needed and all of the staff were friendly and helpful.
Stayed 1 night in Jan 2020
Response from Grange Hotels on Aug 5, 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall it was good and we enjoyed our stay. The room was large and clean. It was in the basement, and we felt a slight smell every time when we entered the room (but not while we were inside).
Stayed 4 nights in Jan 2020
Response from Grange Hotels on Aug 5, 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020
Response from Grange Hotels on Aug 5, 2020
Thank you for taking the time to share your experience of Grange Buckingham Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.

8/10 Good

CDH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 nights
Great location for the west end. Friendly & helpful staff. Quiet location, no traffic noise. Comfortable bed.
Stayed 1 night in Jan 2020
Response from Grange Hotels on Aug 5, 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
really handy the small kitchen area. Location also great
Stayed 2 nights in Dec 2019
Response from Grange Hotels on Aug 5, 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theater stay
A really great location and a well appointed room with all we needed for a one night stay in London with the kids.
Stayed 1 night in Dec 2019
Response from Grange Hotels on Aug 5, 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

6/10 Okay

Anita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lumpy bed
Room would have been perfect if just two were staying in it. There were four of us in our room on the first floor. Me and a friend ended up on the sofa bed , it was the most uncomfortable sleepless night ever. Matress was paper thin, lumpy and just unacceptable. Everything else was fine?
Stayed 1 night in Nov 2019
Response from Grange Hotels on Aug 5, 2020
Thank you for taking the time to share your experience of Grange Buckingham Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Nov 2019
Response from Grange Hotels on Aug 5, 2020
Thank you for taking the time to share your experience of Grange Buckingham Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.

8/10 Good

Jane, Nova Scotia

Liked: Cleanliness, staff & service, amenities
The bath/shower was high and scary for me to get in and out of. A grab bar or handle would have made it easier, safer and less frightening. The bathroom had no hooks or towel rods and very little counter space. There was space for a towel rod and hooks and both would have made the bathroom more user friendly. If not included in your rate the breakfast was expensive.
Stayed 7 nights in Oct 2019
Response from Grange Guest Relations Team on Oct 29, 2019
Dear Guest, Thank you for taking the time to complete an online review following your recent stay at the Grange Buckingham Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We look forward to welcoming you back soon. Kind Regards Grange Guest Relations Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good location and staff somewhat friendly, however the hotel need to be remodeled badly. Amenities and room is not 4 star.
Stayed 3 nights in Oct 2019
Response from Grange Guest Relations Team on Oct 15, 2019
Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Grange Buckingham Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We look forward to welcoming you back to Grange Hotels in London in the future. Kind Regards Grange Guest Relations Team

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No air conditioning, we were on the third floor ! we asked for fans, two broke, they did replace them, the elevator broke the first day! None of the rotating staff seemed to know the immediate area or have recommendations for restaurants or sites, the furnishings were very dated and rundown, the second day returned to our room and the bathroom ceiling clearly had been leaking all day! Final straw for us! They did refund our money with no apologies :( Book with caution! “Seems” lovely BUT needs LOTS OF MAINTENANCE!
Stayed 6 nights in Aug 2019
Response from Grange Guest Relations Team on Sep 4, 2019
Dear Guest, Thank you for taking the time to post a detailed review of your stay at Grange Buckingham Hotel London. I am deeply disappointed to read your feedback, and apologise that we have failed to exceed your expectations in a number of instances. The Grange Buckingham is a converted townhouse, it is a listed building within a conservation area and we have been limited by English Heritage and other building regulations from installing air conditioning. I understand from my management team that your comments have been addressed personally, while you are in house, and as a gesture of goodwill the Duty Manager apologised and refunded the whole amount for the second booking. I very much appreciate your patience and understanding, and hope we will have the pleasure of welcoming you back in the not too distant future, when we may have the opportunity to restore your faith in Grange Hotels. Kind Regards Grange Guest Relations Team

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was in a good location. About the only good thing no air conditioning and it was very hot. Could not eat in the breakfast room due to the heat. Lift not working and 3 flights up. You could get a much better property for the same money. Don’t bother
Stayed 3 nights in Aug 2019
Response from Grange Guest Relations Team on Aug 30, 2019
Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconvenience you have experienced during your stay I assured that these issues will be looked into. We value your comments and hope to welcome you and serve you again. Kind Regards Grange Guest Relations Team