Cranley Hotel London

Property class: 3.5

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Close to Natural History Museum and Royal Albert Hall, Cranley Hotel London provides a free daily manager's reception, a terrace, and a library. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.

Reviews

4.8 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

Executive Room

  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Room

Standard Room, 1 Double Bed

  • 107 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

Double Room (with Four Poster Bed)

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

Traditional Suite

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Penthouse

  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Superior Double Room

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

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CA $79 total
includes taxes & fees
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About the area

Located in London City Centre, a neighborhood in London, Cranley Hotel London is near a metro station. Royal Albert Hall and Natural History Museum are cultural highlights, and travelers looking to shop may want to visit Oxford Street and Kensington High Street. Check out an event or a game at Stamford Bridge Stadium, and consider making time for London Eye, a top attraction not to be missed. Visit our London travel guide
Map
10 Bina Gardens, South Kensington, London, England, SW5 0LA

What's nearby

  • A historic building with two prominent towers and intricate architectural details.
    Cromwell Road
    5 min walk - 0.4 km
  • A grand hall with high vaulted ceilings, arched windows, and a central staircase.
    Natural History Museum
    10 min walk - 0.9 km
  • A historic building with red brick architecture, a statue, and a clear blue sky.
    Imperial College London
    12 min walk - 1.0 km
  • A busy street with a prominent High Street Kensington Station sign, a glass-fronted store, and a sushi restaurant.
    Kensington High Street
    15 min walk - 1.3 km
  • A large, historic building with a dome and classical architecture.
    Royal Albert Hall
    16 min walk - 1.4 km

Getting around

  • Gloucester Road Underground Station
    6 min walk
  • West Brompton Station
    13 min walk
  • London City Airport (LCY)
    60 min drive

Restaurants

  • Fait Maison
    5 min walk
  • Humphrey's Bar & Brasserie
    4 min walk
  • ESQ
    6 min walk
  • The Stanhope Arms
    5 min walk
  • Burger King
    6 min walk

About this property

Cranley Hotel London

  • Boutique hotel near Kensington High Street
  • Close to Natural History Museum and Royal Albert Hall, Cranley Hotel London provides a free daily manager's reception, a terrace, and a library. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Limo/town car service, continental breakfast (surcharge), and bike rentals
    • A 24-hour front desk, concierge services, and a reception hall
    • Free newspapers, a front-desk safe, and an elevator
    • Guest reviews speak well of the location
  • Room features
  • All guestrooms at Cranley Hotel London feature comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes. Guest reviews speak well of the clean rooms at the property.
  • Other amenities include:
    • Designer toiletries and hair dryers
    • TVs with cable channels
    • Heating, daily housekeeping, and electrical adapters/chargers

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Frequently asked questions

Is Cranley Hotel London pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Cranley Hotel London ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Cranley Hotel London ?

Check-out is at noon.

Where is Cranley Hotel London located?

Located in London City Centre, this boutique hotel is within 1 mi (2 km) of Natural History Museum, Royal Albert Hall, and Hyde Park. Kensington Gardens and Kensington High Street are also within 1 mi (2 km). Gloucester Road Underground Station is 6 minutes by foot and South Kensington Underground Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cranley Hotel London Reviews

4.8

5.0

Cleanliness

8.6

Location

5.6

Staff & service

4.4

Property conditions & facilities
Rating 10 - Excellent. 90 out of 1000 reviews
Rating 8 - Good. 149 out of 1000 reviews
Rating 6 - Okay. 172 out of 1000 reviews
Rating 4 - Poor. 226 out of 1000 reviews
Rating 2 - Terrible. 363 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and lovely staff, the bed was super comfortable - certainly met all of our needs for sightseeing
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, love the decor, room facilities are really good & is located in a really nice area of London.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some parts were worn but this is an old building,, all looked clean staff friendly breakfast limited but for the price overall good value . I would use again. Location good
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Weekend in Kensington

We really enjoyed the hotel. I agree with some reviewers comments about worn carpets and light bulbs out in the hotel. However, our room was large and comfortable, the location near the Gloucester St tube station was great, and the neighborhood was quiet. The hotel was clean and had the amenities we needed.
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very flexible staff
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bed was comfy no hot drinks in room but I only went to sleepso god enough if you're washing and sleeping
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Room comfort

Faded glory but I’d go back to stay again

A little ragged around the edges but good value and a great location. Images are accurate but perhaps taken in the 80’s!
Stayed 3 nights in Sep 2023
Verified review

6/10 Okay

Liked: Staff & service
Very quaint and comfy beds only down side no glasses or cups in room
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Property needs some repairs, TV in room had no power cabl3, no remote, wallpaper was coming off in the bedroom, bathroom tap kept dripping, some draws were broken. Staff where friendly and kind. Furter the hotel is good to stay if you just need to sleep in the room.
Stayed 2 nights in Feb 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Wet and dirty carpets, this hotel should not be on hotels.com - pictures looks good, but the condition of the hotel is absolutely rubbish.
Stayed 2 nights in Feb 2024
Verified review

4/10 Poor

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property is in a great location with large rooms, but the state of it is not good at all and the owners/managers let clients down. Personnel was polite and obliging.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
No hairdryer or coffee & kettle in the rooms. Breakfast was ok but basic. Need a new toaster. Otherwise good value for money and an excellent location for visiting London. Underground is walking distance away and there are take outs, restaurants and Sainsbury's, Tesco, M&S etc in walking distance. No smoking is allowed which is an extra bonus. Clean and tidy rooms. Will go again when visiting London.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good staff and excellent breakfast. The only problem we faced was the heater was on all the time and the room was terrible hot. We informed the front desk and she said that the maintaince guy will come in an hour and he didn't turn up.
Stayed 1 night in Feb 2024
Verified review

2/10 Terrible

Disliked: Property conditions & facilities, room comfort

Never again

Well what can I say, when we arrived reception was luke warm at best. The exterior does not reflect the condition inside the rooms. I am STUNNED 😧 it’s a four star, time for another inspection. I’m sure it was once a beautiful property in a great location. Now requires decorating and lots of repairs ☹️
Stayed 1 night in Feb 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no way of locking bedroom door from inside. light bulbs and shades missing. wiring out of date. light switch missing. carpets and curtains filthy. TV not working. bedclothes seemed clean. continental breakfast ok. convenient to tube station
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Amenities
This was decent value for the money and I would stay here again. If you are picky, stay away. This is a budget accommodation. There were little things. My emails before my stay went unanswered. The heat in my room was permanently set to maximum and the control unit was broken. The lamp cord was frayed. I relayed this to the front desk and none of it got fixed. I didn't care that much, I still felt the hotel was good value for the money.
Stayed 2 nights in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredibly tired, the carpets threadbare, the superior room tiny, the shower had significant water damaged in the ceiling, the sink needed resealing. The window would not shut and was wedged open with some kind of board. The breakfast was sparse and no eye contact or communication from the staff. I assume they were embarrassed to charge so much grim place. On the plus side, the water was powerful and the bed was actually comfortable. But for over £200 per night, it was pretty depressing stuff.
Stayed 2 nights in Sep 2023
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Nice clean but no hospitality

Nice quiet hotel. Check in was not great no information on breakfast no information on check out. No tea and coffee in rooms but it’s kept downstairs in the lounge. I asked for tea but receptionist to busy it will take 10 minutes but clearly not interested. I went to work got back to hotel at 4am and asked night porter a good drink NO CHANCE AS KITCHEN IS CLOSED !!! a nice hotel but clearly lacks any customer service and certainly HOSPITALITY Breakfast - was basic with no allergen information or even to tell which flack is tea and which flask is coffee. !
Stayed 1 night in Feb 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They say this hotel is 4* but in fact it is more like a 1*. Reportedly comes with a robe, amenities and hairdryer, it had none in the room and they even looked confused when asked for a glass. They are charging people £50 deposit and not holding it but actually taking the money and also the state of the hotel and rooms was disgusting. There was any infestation, horrendous stains on walls and carpets and also did not have safety locks on sash windows. In all, it was disgusting, no female staff which was uncomfortable at times and did not provide what was advertised. The only good thing was the location!
Stayed 3 nights in Nov 2023
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
I refused to stay in the hotel and booked another. Upon arrival I was advised there was no key and staff would need to let me in each time I left my room. There was a rancid smell of damp throughout, disrepair and damage to furnishings/carpets etc There was no light in the lift and you had to navigate it in darkness which was scary and I didn’t feel safe enough to sleep there. Bags of dirty linen ‘ready for collection’ were scattered through the corridors and there was no food or drink availabilities. Never have I walked out of a hotel but this needs shutting down and I want a refund..!
Stayed 1 night in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, was very dirty, wallpaper had been stapled back onto the wall, the tv wasn't plugged in and for good reason, the plug I found had melted, the carpet and curtains had stains, there was no sheet protector, with hairs under the sheets, there was a hole in the bed on the side, all of the chairs in the rooms had either holes or had been torn, the drawers only had one knob per drawer and it was falling apart, the bath had pink and black mould everywhere, the sink was leaking and the icing on the cake was there was no hot water or heating and when questioned, the the staff weren't willing to help and argued with my partner and still checked in guests without letting them know there was no hot water in the hotel. to save myself I decided not to have the free breakfast, as there was no hot water, so unsure how clean everything was so ordered a McDonalds, there was also no tea and coffee in the rooms and the in room fridge was on, but didn't cool
Stayed 3 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location friendly staff , will definitely stay again
Stayed 2 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Except for the location, this is a bad choice for visitors.
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Felt like home
Stayed 1 night in Oct 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness
Good location and friendly staff. The rooms are very old, torn curtains, stains in the bathroom, broken handles.
Stayed 4 nights in Jul 2023