4/10 Poor
Phil
Travelled with family
Jun 22, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
I like the area close to everything I needed to see. But I don’t like the service of this hotel. I purposely pick this hotel because of its name as we preferred American brand. We stayed there two nights (Thursday and Friday). The AC never worked. First day we immediately complained because it was a hot day especially on the top floor. They told us they will give us a desk fan and we can open the window if it gets too hot. It was hot and we couldn’t sleep much, open the window helps but it’s very noisy. Cars are honking their horn all night. The next day we complained again and told them we need to switch room with a working AC, they told us it will get fix. Called them a few times to remind them out AC is still not working. They sent a technician to our room, didn’t do much. They told us it’s fixed now, after a few minutes it stopped working. Called them again they said they are working on it. Since they can’t fix it we Asked if they will compensate us for the two days without AC. They said they will tell to the manager but that never happened. I booked this hotel paying almost $500 a night so my family could enjoy our vacation but it let us down. Very disappointed!!
Phil
Stayed 2 nights in Jun 2024