Lake Helen Vacation Packages

Elevator was broken. Bathroom was in very depressing condition. Mattresses could use replacing. Breakfast was not up to standards. The staff made her toast while we were having ours. Coffee was awful.

The hotel was ok. We paid for a suite and had a bit of extra space which was nice. We felt nervous leaving our car outside as there were lots of people hanging around overtly taking drugs in the car park. The same people seemed to be staying in the hotel as they were wandering in and out of the property. That said, once we were in our room we didn’t have much of an issue. I wouldn’t feel comfortable taking children into the hotel though due to all of the drug taking etc everywhere.

Nice place until you walk down the hallways to the rooms.....don't think they have vacuumed the carpet for weeks down the halls. Marks all over the hallways and even coffee spilled on the entry wall in our room and not even wiped off. AC unit worked well but had the loudest fan noise constantly turning on in the night...sleep is constantly interrupted. Very warm pool, kids enjoyed that. Good location. Upon arrival no explanation of hours of pool or restaurant and did not ask how our stay was when we left. No interaction with guests at all.

We booked this property on a whim because of the price, but we should know by now that you get what you pay for. It’s a strange layout and we were on the second floor but could hear every time the phone range at the desk. The decor is very busy. Personally, I’m looking to relax when I travel so I prefer a more subtle decor. The fact that the car lot was locked like a towing compound at night made me concerned about the safety in the area. The breakfast was okay, and it was walkable to the harbour front and the downtown, although the downtown itself is in bad shape. We used it as a base to visit locations outside of the city that we were interested in seeing.

Nothing unique just good