- Disliked: Staff & service, amenities, property conditions & facilities
Despite having a reservation, when we arrived, we were told that they could not provide us with a room. There was no one in the facility despite signs saying they were open. There was a sign on the entrance door that provided a number to call. That call was answered by someone who told me that their whole facility was unavailable due to a housekeeping issue - which was actually evident from outside the building as we drove in. The buildings appeared very run down with garbage and recycle overflowing from bins. The ‘housekeeping’ issue was clearly not a recent problem. And yet there had been no attempt made by the facility to call us to let us know that our reservation could not be honoured at any time. In addition, I feel that the pictures provided in their Expedia page completely overstated the quality of the facility. They do have a beautiful view of the water - from 2 units - but the remainder of the complex is very rundown. We were forced to travel the Kingston area (during stage 2 reopening) for alternate accommodation. Completely unacceptable.