Kanooja Vacation Packages

Staff was excellent and meals were good too.

We enjoyed our stay. This hotel is in the hustle and bustle of the old town. The staff and manager couldn’t be more helpful. The Aircon was good in the bedroom. The roof top restaurant was nice and food was excellent. The building had charm and character. It had been beautifully restored and the furniture was in keeping with its heritage. You need to accept that it’s an old building and isn’t sound proof. If you are a light sleeper you will be woken up by horns and dogs barking. That’s part of its character and location. The location was well placed to explore the majority of the tourist attractions and it was easy to get a tuk tuk if you didn’t want to walk. We were able to check in early but my constructive feedback is the room needed more attention to detail. For example , the Aircon wasn’t on when we arrived so the room was very hot and took most of the day to cool down, The WiFi was not switched on (worked that one out myself) the hot water wasn’t on in the room (tank under the sink) so the romantic stone bathtub was with cold water. The staff were more than happy to help and resolve but for the cost and the professionalism of the manager I would have expected the basics to be right. Maybe we were just unlucky as out of season and only us staying there. We enjoyed our stay but we wouldn’t return based on our experience.

The hotel ambience and design is very eye pleasing. You get a very good view of the fort. The toiletries were bare minimum( only bathing soap was provided).

Greed defines them, I booked the hotel and they confirmed and send instructions for check-in etc. They clearly got a better offer for the day (31 Oct) and guess what decided to not honour my booking and blaming hotels.com that they overbooked while the availability was still visible with a higher price for the night. Avoid, if you don't want to get stuck under their greed, and who knows what else they can compromise for the money.