Isla Holbox Vacation Packages

"Most of the staff are so friendly and absolutely amazing. Ula, in particular was wonderful! Jesus, needs to learn a bit of customer service, however. He should not be at check-in, front desk. Instead, he should work somewhere behind the scenes where he doesn’t need to interact with guests. Also, the hotel should have some backup personnel to help on Sunday. The hotel’s reservation desk is closed on Sunday and that made it difficult for us when we needed to add on one day to our stay. But overall, we had a very nice time and would go back. Loved the pool, food was great and the entertainment was surprisingly top notch! The massage therapists were incredible. Especially Polino and Dayana. Staff were generally so accommodating...that’s why Jesus stuck out like a sore thumb.…""Most of the staff are so friendly and absolutely amazing. Ula, in particular was wonderful! Jesus, needs to learn a bit of customer service, however. He should not be at check-in, front desk. Instead, he should work somewhere behind the scenes where he doesn’t need to interact with guests. Also, the hotel should have some backup personnel to help on Sunday. The hotel’s reservation desk is closed on Sunday and that made it difficult for us when we needed to add on one day to our stay. But overall, we had a very nice time and would go back. Loved the pool, food was great and the entertainment was surprisingly top notch! The massage therapists were incredible. Especially Polino and Dayana. Staff were generally so accommodating...that’s why Jesus stuck out like a sore thumb.WW…"

Reviewed on Sep. 14, 2020

"The property is very well kept and we had great service there. I appreciated that golf carts were continually running to transport us around with the resort being as large as it was. My son loved the virgin fruity drinks and we thought the pools were beautiful and clean. The beach was well maintained.…""The property is very well kept and we had great service there. I appreciated that golf carts were continually running to transport us around with the resort being as large as it was. My son loved the virgin fruity drinks and we thought the pools were beautiful and clean. The beach was well maintained.WW…"

Reviewed on Oct. 28, 2020

"The room was decent but the WiFi didn’t work all the time. The AC was only in the bedroom of the area and the TV didn’t work. I would rate this place 3 stars out of five. The water pressure in the shower is weak and no soap and shampoo was provided. The only good thing about the place was the location. It’s central to almost everything and I felt pretty safe in the area. The front door is locked so only guest can come and go in the building.…""The room was decent but the WiFi didn’t work all the time. The AC was only in the bedroom of the area and the TV didn’t work. I would rate this place 3 stars out of five. The water pressure in the shower is weak and no soap and shampoo was provided. The only good thing about the place was the location. It’s central to almost everything and I felt pretty safe in the area. The front door is locked so only guest can come and go in the building.WW…"

Reviewed on Oct. 30, 2020

"Everything about this hotel is stellar. Best beach, beautiful view, super clean, modern, unbelievable service. Food is excellent at bar and two restaurants. Service is available at all beach chairs and pools. We were there during hurricane Zeta. Staff worked non stop to remove all outside furniture for safety. Just to put everything back so we could enjoy the beach as soon as the hurricane passed. During the hurricane the hotel moved the restaurant into the lobby and clubhouse so guests were taken care of. We were informed in advance of the storm. This was my second stay at this hotel and they have only gotten better. You can take the bus or walk 10 minutes to the club zone. Convenient store across the street has cheap supplies so you don’t have to pay tourists prices.…""Everything about this hotel is stellar. Best beach, beautiful view, super clean, modern, unbelievable service. Food is excellent at bar and two restaurants. Service is available at all beach chairs and pools. We were there during hurricane Zeta. Staff worked non stop to remove all outside furniture for safety. Just to put everything back so we could enjoy the beach as soon as the hurricane passed. During the hurricane the hotel moved the restaurant into the lobby and clubhouse so guests were taken care of. We were informed in advance of the storm. This was my second stay at this hotel and they have only gotten better. You can take the bus or walk 10 minutes to the club zone. Convenient store across the street has cheap supplies so you don’t have to pay tourists prices.WW…"

Reviewed on Oct. 30, 2020

"Clean and safe hotel; the host is friendly and helpful. Will definitely stay again.…""Clean and safe hotel; the host is friendly and helpful. Will definitely stay again.WW…"

Reviewed on Oct. 20, 2020

"Most of the staff are so friendly and absolutely amazing. Ula, in particular was wonderful! Jesus, needs to learn a bit of customer service, however. He should not be at check-in, front desk. Instead, he should work somewhere behind the scenes where he doesn’t need to interact with guests. Also, the hotel should have some backup personnel to help on Sunday. The hotel’s reservation desk is closed on Sunday and that made it difficult for us when we needed to add on one day to our stay. But overall, we had a very nice time and would go back. Loved the pool, food was great and the entertainment was surprisingly top notch! The massage therapists were incredible. Especially Polino and Dayana. Staff were generally so accommodating...that’s why Jesus stuck out like a sore thumb.…""Most of the staff are so friendly and absolutely amazing. Ula, in particular was wonderful! Jesus, needs to learn a bit of customer service, however. He should not be at check-in, front desk. Instead, he should work somewhere behind the scenes where he doesn’t need to interact with guests. Also, the hotel should have some backup personnel to help on Sunday. The hotel’s reservation desk is closed on Sunday and that made it difficult for us when we needed to add on one day to our stay. But overall, we had a very nice time and would go back. Loved the pool, food was great and the entertainment was surprisingly top notch! The massage therapists were incredible. Especially Polino and Dayana. Staff were generally so accommodating...that’s why Jesus stuck out like a sore thumb.WW…"

Reviewed on Sep. 14, 2020

"The property is very well kept and we had great service there. I appreciated that golf carts were continually running to transport us around with the resort being as large as it was. My son loved the virgin fruity drinks and we thought the pools were beautiful and clean. The beach was well maintained.…""The property is very well kept and we had great service there. I appreciated that golf carts were continually running to transport us around with the resort being as large as it was. My son loved the virgin fruity drinks and we thought the pools were beautiful and clean. The beach was well maintained.WW…"

Reviewed on Oct. 28, 2020

"No tuvimos Wi-Fi en el cuarto, despues nos cambiaron de cuarto donde si llego la señal.…""No tuvimos Wi-Fi en el cuarto, despues nos cambiaron de cuarto donde si llego la señal.WW…"

Reviewed on Oct. 29, 2020

"Best. Place. Ever. Everything and everyone was amazing.…""Best. Place. Ever. Everything and everyone was amazing.WW…"

Reviewed on Oct. 7, 2019

"The staff was extremely attentive, courteous, and made all efforts to keep us safe during this Covid time. I would completely recommend this hotel.…""The staff was extremely attentive, courteous, and made all efforts to keep us safe during this Covid time. I would completely recommend this hotel.WW…"

Reviewed on Oct. 28, 2020