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"Upon arrival, I was greeted with the news that the hotel had oversold their King rooms. We were given 2 Queens. If those were queen beds, I'd be surprised. Very small and very uncomfortable. Was told I'd receive $189 back as compensation, however I have yet to see it. The people next door played music and were very loud until the wee hours of the morning. They also greeted us every morning by being loud in the hallway and slamming their doors. So much for the claim of quiet times between 10pm and 9am. They also didn't clean our shower. Very disappointed in this hotel."

"Needs to be updated"

"Excellent. "

"The hotel lobby filled with vibrant art work is a gem. Energy, energy, energy is all around. The staff was most helpful, answering each of our inquiries with positivity and professionalism. This is the place to stay."

"The staff was super friendly, nice breakfast, my husband loved the pancake machine. A bit pricey for an older hotel but you are paying for location. "

"Clean room staff was very nice "

"The hotel is perfectly situated to what we like downtown. Every staff member was helpful & nice. We stayed in suite 3D. The King bed is very comfortable. The American Leather pullout is very comfortable (our son slept on it). We were going to bring our dog, they even had a bed and bowls for him, but our plans changed. The turndown service is nice to get new towels after being out a shower and clean towels are appreciated. The shops in and around the property are fun. The landscaping and courtyard are lovely. The new American Park nearby is great. Save room for brunch (12-3 make a reservation) in the Palmetto room on Sunday (we were too full after our Sat meals) it looked amazing tomahawk steaks, pastries, etc. One issue is there's a separate door to the toilet from the sink area, I felt like you had to back up into the toilet to close the door. But a door to the toilet is always appreciated."

"Beautiful hotel, great location fabulous restaurants all around. Very comfy beds great shower. Bar is very nice, shout out to Greg and Graham. Breakfast had a very nice selection of yogurts, fruit, waffles, biscuits grits etc. front desk staff were very helpful shout out to Jodyann."

"Rooms were pristine, staff friendly and helpful! Pools well maintained!! Great place to stay!"