Fridge, microwave, stovetop, dishwasher

Reviews of WoodSpring Suites Houston 288 South Medical Center

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 135 out of 318 reviews" "
Rating 8 - Good. 74 out of 318 reviews" "
Rating 6 - Okay. 42 out of 318 reviews" "
Rating 4 - Poor. 25 out of 318 reviews" "
Rating 2 - Terrible. 42 out of 318 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Shara

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was locked out then charged for a new key I was double charged for the room
Stayed 2 nights in Apr 2024

4/10 Poor

Claudia

Stayed 1 night in Apr 2024

10/10 Excellent

Raiza

Liked: Cleanliness, staff & service, property conditions & facilities
I have been here for months, I came for work, and they have been super friendly at all times, and always in every situation they have helped me in the best way, the manager Nabi is a sweetheart always does everything to help
Stayed 16 nights in Mar 2024

6/10 Okay

shuncola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice. I didn't like that the lady at the front desk tried to come in my room a few hours after I checked in. I found that weird and suspicious.
Stayed 1 night in Mar 2024

2/10 Terrible

Jorge

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures lied about the room, beds are super uncomfortable and shower head was dirty and broken
Stayed 3 nights in Mar 2024

10/10 Excellent

Shara

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Heeat
Stayed 1 night in Feb 2024
Response from Manager on Mar 10, 2024
Thank you for taking the time to complete the online survey. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

2/10 Terrible

Zedeck

Stayed 7 nights in Jan 2024
Response from Management on Feb 5, 2024
Thank you for taking the time to complete the survey. On behalf of the hotel, I would like to apologize that we were not able to exceed your expectations for your visit. We hope that you will give us a chance to correct this in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management on Jan 24, 2024
Thank you for taking the time to complete the online survey. We sincerely appreciate and value your feedback as a guest. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Kurt

Business traveller
Beware of auto theft!!!
Beware!!! On the second day my truck was broken into. I worked nights so it was 11:30 in the morning hour. Broad daylight. It’s a nice facility, relatively new. Great lighting and apparent cameras. Clean room. Mostly permanent residents. Feels like government housing. If you’re a working person with tools keep away!!! Someone is waiting and watching. I told the manager under the circumstances I would have to cut my trip short. She still refused to cancel my stay and charged me the full amount. Stating no refunds. I thought I was going to save some money because of the decent nightly rate. Wrong! Ended up over a thousand with repairs and theft of tools. Unfortunate all the way around. Stay clear of this place unless you’re part of the tribe. Outsiders beware. Someone’s looking to take advantage of you. Seriously.
Broken window. Parking lot. Happened in broad daylight 11:30 am
Stayed 8 nights in Dec 2023
Response from Management on Jan 9, 2024
Thank you for taking the time to complete the online survey. On behalf of our hotel, I would like to apologize for failing to meet your expectation of hotel security. As we can tell, your reservation was from December 26th- January 2nd. You reported the vehicle damage on the staff on December 31st and a request was made that day to review security cameras. Unfortunately, due to the holidays, there was no one available to review. Your request to check out was on January 1st at 9pm and you were successfully checked out and receipt was given to you. There was no refund to be given because you were scheduled to leave that morning. I have shared your feedback with upper management to better handle these types of situations differently in future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We truly hope you will give us another opportunity to properly host you in the future.

6/10 Okay

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 4, 2024
Thank you for taking the time to complete this survey. We apologize for not meeting your expectations. We hope that you will allow us an opportunity to exceed your expectations in future.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Management on Jan 4, 2024
Thank you for taking the time to complete the survey. We look forward to hosting you again soon.

10/10 Excellent

Lonnie

Stayed 2 nights in Dec 2023
Response from Management on Jan 24, 2024
Thank you for taking the time out to fill out our survey with such positive feedback! We take pride and Woodspring Suites, Houston 288 Medical Center and the services we provide our guests. We are so glad that you enjoyed your stay. We look forward to providing you with exceptional accommodations each time that you were in town.

4/10 Poor

Shandell, Houston

Stayed 1 night in Dec 2023
Response from Management on Dec 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay. As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Jaelyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Dec 14, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your feedback with my staff, and they join me in thanking you. We take great pride in the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Shandell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay.We sincerely appreciate and value your feedback as a guest. It is always a pleasure to receive positive feedback.

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on Dec 4, 2023
Thank you for taking the time to fill out the online survey with such positive a positive review! We take great pride in WoodSpring Suites Houston 288 South Medical Center and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

4/10 Poor

diamantina

Disliked: Staff & service, property conditions & facilities
Felt unsafe and it was dirty.
Stayed 2 nights in Nov 2023
Response from Management on Dec 4, 2023
Thank you for taking the time to complete the survey regarding your recent stay at WoodSpring Suites Houston 288 South Medical Center. As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.

8/10 Good

David

Stayed 1 night in Oct 2023
Response from Management on Dec 4, 2023
Thank you for taking the time to fill out the survey! I have shared your survey with my staff, and they join me in thanking you for your kindness. We take great pride in WoodSpring Suites Houston 288 South Medical Center and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Tasha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and accommodating. Room was very clean. Elevator and halls kept clean.
Stayed 3 nights in Oct 2023
Response from Management on Dec 4, 2023
Thank you for taking the time to complete the online survey regarding your recent stay at WoodSpring Suites Houston 288 South Medical Center.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awful
Roaches in my room. 💩 stains on the sheets. I tried to ask for clean sheets but there is never anyone at the front desk. Working girls in front of the hotel. I stayed for a week and when I asked for clean towels on day 3, I was told to bring my old towels down to the front desk and there would be a $10 charge. I have never slept on such an uncomfortable mattress. If it weren’t for the roaches, I woukd have slept on the floor.
Stayed 4 nights in Oct 2023
Response from Management on Dec 4, 2023
Thank you for taking the time to complete the survey regarding your recent stay.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Yaritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and secure
Stayed 1 night in Oct 2023
Response from Management on Dec 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston 288 South Medical Center.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Alexis

Travelled with partner
Room cleaning did not meet expectations of cleanliness. Poor housekeeping and evidence of customer stay before us was evident. Room also had roaches
Stayed 1 night in Oct 2023
Response from Management on Dec 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay. As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Terrible

Jenette

Travelled with family, Travelled with family and small children
Disliked: Amenities
Most horrible experience I’ve ever had at a hotel. I came to spend the night for one night while I was displaced from my home and I arrived at 730pm. And it is now 9:36 pm and I have yet to be given a room. Another guest waited 4 hours for clean laundry. Definitely not my expectation of this place. Will never return or recommend.
Stayed 1 night in Oct 2023
Response from Management on Oct 13, 2023
Thank you for taking the time to complete the survey regarding your stay at WoodSpring Suites Houston 288 South Medical Center.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We received your reservation in our system at 8:25pm. We see via camera video feed your arrival to the property at 8:42pm and receiving assistance at 9:08pm. It is always our intentions to check guests in quickly and efficiently, but since we were away from the desk contending with other guest issues, we do have a sign asking that you dial 500 for assistance. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guest. We do hope you will give us a chance to provide you with exceptional guest services in future.

4/10 Poor

Lashawnte

Travelled with group
Disliked: Amenities, property conditions & facilities
The property was horrible. There was dog poop on the floor in the hallway two days in in row. The smell of marijuana was constantly in the air. The room had no full length mirror. Also, I believe this property houses displaced family because there were a lot of people just lounging around the property with bags of clothes and suitcases.
Stayed 4 nights in Sep 2023
Response from Management on Oct 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston 288 South Medical Center.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Lucio, Odessa

Stayed 1 night in Sep 2023
Response from Management on Sep 26, 2023
Thank you for taking the time to take the online survey. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We hope to get the opportunity to host you properly in the future.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Didn’t nobody there to check me in
Stayed 1 night in Sep 2023
Response from Management on Sep 21, 2023
Thank you for taking the time to complete the online survey. The office is open from 9AM-10PM everyday. After 10PM, you must dial 500 on the phone in the vestibule.

6/10 Okay

Alex

Stayed 3 nights in Sep 2023
Response from Management on Sep 21, 2023
Thank you for taking the time to complete the online survey. As a guest you are truly valued. Your feedback is appreciated. Our goal is to provide the most enjoyable experience for our guests. We hope to host you again soon.

10/10 Excellent

Shara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Aug 2023
Response from Management on Sep 21, 2023
Thank you for taking the time to complete the online survey. We sincerely appreciate and value your feedback as a guest. Your compliments were shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It's always a pleasure to receive positive feedback. Please visit us again soon!

2/10 Terrible

Zakiyyah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not caring towards humanity! Very unprofessional! I don’t recommend!👎👎
Stayed 1 night in Aug 2023
Response from Management on Sep 21, 2023
Thank you for taking the time to complete the online survey. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Thierno

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
First of all, I do understand that it’s a low-budget hotel, so you get what you pay for. The only thing that makes this place an extended stay is the availability of stovetop burners and a full-size fridge. The internet is very weak. I stayed for four weeks and was working remotely in agony every day. I paid $20 for the internet and had a lot of issues. The staff is careless. I called them many times regarding the internet not working, and they stated they would contact support, but nobody reached out. Guests get only two rolls of toilet paper for their entire stay. No tissues. There was only one tiny soap bar in the bathroom. You only get your towels and linen replaced once every two weeks, or you pay $3 to replace them early. Supposedly, the rooms are cleaned every two weeks. My two-week anniversary was on a Saturday; I called for cleaning, and the guest service told me they don’t clean on Saturday; then I called on Monday, and they said the 3rd floor gets cleaned on Wednesdays; then I called on Wednesday they said they have to clean checkouts first, and that’s the last I heard from them. I stayed there for four weeks, and the room wasn’t cleaned once. The elevator always stinks because there are more dogs than people in the building, I mean giant dogs. The only positive thing is that parking was almost always available for me in front of the building. American consumers are the most ill-treated in the world; I wish people would leave honest reviews.
Stayed 27 nights in Jul 2023
Response from Management on Sep 21, 2023
Thank you for taking the time to complete the online survey regarding your stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding housekeeping. I did share your feedback with the housekeeping to better handle these types of situations differently in the future. We have added an extra housekeeper for the weekends part-time to assist with stayover services for guests such as yourself, who's anniversary falls outside of our regular schedule. Feedback from our guests on their experiences is what we use to further our constant improvement.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Sep 26, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Elisha

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Management on Sep 26, 2023
We would like to thank you for taking the time to complete our online survey about you recent stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Shara

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Aug 2023
Response from Management on Sep 26, 2023
Thank you for taking the time to complete our oline survey regarding your recent stay. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve to encourage them as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

4/10 Poor

sheldyn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have roaches. Do not stay here.
Stayed 2 nights in Jul 2023
Response from Management on Aug 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with pest control. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough place with a bad shower
The water in the shower trickled out so the shower was not good. Otherwise the property in safe, clean and reasonably comfortable.
Stayed 1 night in Jul 2023
Response from Management on Aug 1, 2023
Thank you for taking the time to complete the survey of your stay. Your feedback about the water pressure is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

James

Stayed 1 night in Jul 2023

10/10 Excellent

J Santana

Stayed 1 night in Jul 2023
Response from Management on Jul 24, 2023
Thank you for taking the time to complete the survey. We continue to appreciate your feedback and hope to exceed your expectations in future stays.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from General Manager on Jul 6, 2023
Thank you for taking the time to complete the survey about your stay with us. We use the feedback to constantly improve our guest services. I have shared your feedback with our staff. Thank you again for your time and we look forward to exceeding your expectations in the future.

6/10 Okay

Abiola

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just there
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 6, 2023
Thank you for taking the time to complete the survey. We use guest feedback to improve our services constantly. We do hope that we will see you in future to give us a chance to exceed your expectations next time. Thank you again for taking the time to complete the survey.

10/10 Excellent

Jimmy

Sweet!!
Stayed 3 nights in Feb 2023
Response from Management on Jun 5, 2023
Thank you for taking the time to complete the feedback. Your feedback was shared with the staff and they join me in thanking you for your kind words.

4/10 Poor

William

Disliked: Staff & service, room comfort
Unwelcome
No room keys given after 10pm
Stayed 1 night in May 2023
Response from Nobie Jack on May 11, 2023
Thank you for taking the time to take our survey about your stay at Woodspring suites Houston 288 S. Medical Center. Allow me to apologize on behalf of our staff for the key card machine not working. We know how important it is to be able to access the property in your room freely. We did put in a repair ticket first thing the next morning. I have shared your feedback with our area manager, to better handle these types of situations differently in the future. Feedback from our guest on their experiences is what we used to further are constant improvement. Again, thank you for your feedback and we hope to be able to exceed your expectations in future.

2/10 Terrible

Heather

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Very unsafe and dangerous for women traveling.
We got back from the concert about 1:30 AM on Friday. The parking lot was pretty full as to be expected driving around, trying to find his parking spot. We noticed a tall, dark man coming out of the shadows and waiting at one of the side entrance doors he continue to stand there for no reason whatsoever. It was very unsettling. There is no one at the front desk when we called for some assistance we then went to the opposite end of the hotel to get in safely. the doors were unlocked, making it accessible for anyone to walk into this hotel.. we were extremely scared, knowing full well, that man did not have any good intentions. Upon arriving in our room for the evening we noticed hairs in the shower hairs in our bed. The glasses were also not clean. I’m very disappointed with this as far as the hotel is concerned the safety measures in place are absolutely non existent. I’ve never stayed anywhere where there was not an attendant at the front desk during the night. Furthermore, entrances to the hotel should be locked and secured unless you have a card key.
Stayed 1 night in Apr 2023
Response from Management on May 11, 2023
Thank you for completing the survey of your stay at Woodspring Suites Houston 288 S. Medical Center. Allow me to apologize that you did not feel safe at our hotel. Please understand we do have attendance on property 24 hours a day seven days a week. We just close the office at 10 PM. Also, we have a great working relationship with the local law-enforcement authorities, but I have shared your feedback with our area manager to try to better handle guest concerns of this nature. We use your feedback in order to constantly improve. Again, thank you for taking the time out to complete a survey. We hope that you would give us a chance to exceed your expectations in the future.

2/10 Terrible

Navid

Disliked: Cleanliness, amenities
Don’t waste your time , horrible
Stayed 7 nights in Apr 2023
Response from Management on Jun 5, 2023
Thank you for taking the time to complete the survey. Allow me to apologize on behalf of our hotel for failing to meet your expectations. Feedback from our guests on their experiences is what we use to further our constant improvement.

4/10 Poor

Huey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Never again
Front desk a disaster and gave me the wrong bed
Stayed 1 night in Apr 2023
Response from Management on Apr 25, 2023
Thank you for taking the time to complete the online survey of your stay. On behalf of the entire team, I would like to apologize for failing to meet your expectations in putting you in the wrong room type. Your satisfaction is important to us and we will use your feedback to make improvements. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT! I REPEAT! DO NOT STAY THERE! I GOT IN LATE! THE STAFF LEAVES AT 10! ON CALL MAINTENANCE HAD TO CHECK ME IN! THE PLACE IS SMELLY! THE KEYS TO ROOM DOES NOT WORK! PEE ALL AROUND THE TOLIET SEATS AND ROOM SMELLED LIKE MOLD! I DID NOT STAY! THEY REFUSED TO REFUND ME MY MONEY! HAD TO GET ANOTHER ROOM AT THE HILTON!!!!!
Stayed 1 night in Mar 2023

10/10 Excellent

Crisinia

Liked: Cleanliness, staff & service, property conditions & facilities
It wasn't nothing i dislike about this hotel
Stayed 2 nights in Mar 2023
Response from General Manager on Apr 18, 2023
Thank you for taking the time to complete the online review. As a guest you are truly valued. Your feedback is important to us and it is is our goal to provide an enjoyable experience for our guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Management on Mar 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston 288 South Medical Center. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Gaby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good overall stay
Stayed 1 night in Mar 2023
Response from Management on Mar 18, 2023
Thank you for taking the time to complete the survey. Feedback from our guests are very important to us.

6/10 Okay

Brian, Iowa Park

Travelled with family
Disliked: Property conditions & facilities
If you’re looking for a sleep and shower spot that’s fairly clean this is it.
Stayed 4 nights in Mar 2023
Response from Management on Mar 18, 2023
Thank you for filling out the survey. We are sorry we couldn't exceed you expectations, but we do appreciate any input so that we can continue to impove.