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Reviews of Hotel Imperial Hamburg

Hotel Imperial Hamburg
Millerntorplatz 3-5, Hamburg, HH

Reviews

7.6

Good

Rating 10 - Excellent. 72 out of 427 reviews" "
Rating 8 - Good. 207 out of 427 reviews" "
Rating 6 - Okay. 116 out of 427 reviews" "
Rating 4 - Poor. 29 out of 427 reviews" "
Rating 2 - Terrible. 3 out of 427 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Decent property, very good price for an inner city hotel. Staff were friendly and accommodation was perfect for someone who wants to explore Hamburg.
Stayed 6 nights in Sep 2023

8/10 Good

Gill

Liked: Cleanliness, staff & service
Friendly, helpful staff! Clean. Basic, but fine for the price.
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

6/10 Okay

christopher

Business traveller
Liked: Cleanliness
Cheap
So the wifi was terrible, really didn't work for either my phone or my laptop. One member of staff reception, he was very horrible. One lady on reception was very nice. The breakfast was the most basic that I've ever had. The room was small and basic but clean. There was a very small lift for one person with luggage at a time.
Stayed 10 nights in Oct 2020

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Märta

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was okay for such a low price. The hot water in the shower turned off from time to time though. Ok breakfast, but almost no many vegetarian/lactose free/vegan options. Good location of you want to go to bars on Reeperbahn.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel room was pleasant if a bit small. The rates were good. Location is close to the Reeperbahn so it is a party area and can get a bit loud at night. However, I expected that when I booked the room. The concierge was very good and friendly however the cleaning and kitchen staff were a bit rude. I did not put the cover back on the eggs when I was done scooping out a portion and one of the ladies who worked in the kitchen berated me in German and slammed the lid back on to the eggs in emphasis. This may just be a German concept of customer service, but to an American it feels rude.
Stayed 2 nights in Jul 2018

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Josh and alysha
Our stay was very nice however the hotel is a little older and has not been updated in a while. It is also quite pricy for the condition and comfort. It also lacks air conditioning which is needed to be able to sleep in the summer. However everyone's is very nice and helpful and right on the Reeperbahn in Hamburg which is a very exciting area
Stayed 1 night in Jul 2018

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms aren't as nice as they look in photos. Very small and rather dull, but my room was clean and the staff were very helpful. Hotel is really near subway station which was handy. The wi-fi connection in my room was poor. Decent shower.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Place
I enjoyed my stay in the hotel. It is just at the heart of the city, where night life is full of energy.
Stayed 1 night in Nov 2017

8/10 Good

Joshua

Disliked: Room comfort
Joshua from kamloops bc canada
Our stay was alright. The hotel was chosen mainly for the neighbourhood as I've stayed there before and know how to get around and it's in a very great area for night life.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a brilliant location but because of this the room we were in was very noisy throughout the night. Rooms not facing the main road would be much better. The room was very clean if somewhat dated. However considering the price we paid it was excellent value. The staff were friendly and polite and the breakfasts were lovely. The two ladies dealing with breakfasts constantly replenished and cleared tables and were very hardworking.

8/10 Good

Umberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, great b-fast & helpful staff
Conveniently located, friendly and helpful staff, great b-fast.

10/10 Excellent

Atle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for St. Pauli
Very nice hotel at Reeperbahn. Highly recommended.

8/10 Good

Tomer, Haifa, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel near S. Pauli metro station
I went for a single room as this was a business trip. It is a small room but very clean with a lot of sun. The desk is always manned and very courteous. The breakfast is included and it is rich in choices. If I shall come back to Hamburg, I shall stay in this hotel once more.

6/10 Okay

Paul, Hartlepool England

Liked: Cleanliness, staff & service, room comfort
Basic, Clean, Good service
I booked a small single room so it was small, which was okay. The room was slightly dated but clean and comfortable and was in a great location. Breakfast was basic but adequate and actually tasted really nice. I would recommend this hotel to anyone who is not really concerned about decor.

6/10 Okay

Anders, UK

Disliked: Property conditions & facilities, room comfort
100 metres from St Pauli u- bahn station.
Hotel is in great location for Reeperbahn. The hotel has an overpowering smell of stale tobacco. It is part of the German culture to smoke and I understand that, however the smell is everywhere and was even coming up through the sink when brushing my teeth and I was in a no smoking room!!. Single room was basic. Shower cubicle as previously stated by others is just tiny and I could hardly fit in. As the saying goes"You get what you pay for" . It was cheap.

6/10 Okay

Verified traveller

Disliked: Room comfort
Hamburger
The Hotel is actually on the Reeperbahn, very close to St Paulli ubahn station, a cosy, perhaps slightly dated look and feel, nevertheless clean and well kept establishment.

4/10 Poor

roddy, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel for price we paid
The man on reception never smiled, was not at all welcoming, and very unhelpful when we said we wanted to cancel 2 nights of our 3 night stay. He was extremely abrupt, said he couldn't help, and we would have to cancel through our booking agent. As another reviewer stated, the photos on the hotel website are very misleading, as they make the rooms look a lot bigger than what they are. We moved to the Holiday Inn Express around the corner where the rooms were much better with tea and coffee making facilities, power shower, and bigger bathroom. The staff were much friendlier and it was also cheaper, with a better choice at breakfast!

2/10 Terrible

Geoff

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old and tiny room
I stayed here for four nights. Despite booking a double room with 'free wifi' I was out in a tiny box room and the wifi just did not work. The photographs of the rooms on the website owe more to photographic relativity than realism I'm afraid. Definitely my first and last stay here.

8/10 Good

Birdy, Milton Keynes, UK

Liked: Staff & service
great value for money in a good location.
stayed with a group of friends for a football weekend,(hotel is just round the corner from St Pauli FC) and only a 3 min walk to St Pauli underground. The single room i sayed in was fine albeit the bathroom was looking a bit tired (but it was clean). Best thing was breakfast in the morning as you had a varied choice incl cereals, yoghurts, bread rolls and cold meats, jam etc & it was good place to meet up with everyone in our group before we all headed out for the day. The hotel also had a nice coffee lounge by reception but this was spoilt by the smokiness of the room. However, with the Hotels location, cleanliness and & value for money, I thought it was an excellent choice for a budget hotel in the centre of ' the happening part of town'.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best location for fun!
The best location in Hamburg- right in the heart of St.Pauli the kingdom of fun :-)

10/10 Excellent

Neil Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool wee hotel.
Somewhere to lay your head have a wash an dump your gear,this is it,close to everything a guy needs in the Reeperbahn.Great breakfasts !!!

6/10 Okay

Stuart Campbell

Disliked: Property conditions & facilities, room comfort
I got what i paid for
Service at reception really excellent especially the night guy; room very small if you intend to work there then a bit compressed; bathroom only show and old fashioned; i'd stay again for the price i paid especially since convient for ferries, reaper and had free wifi/breakfast...although the breakfast was more minmal than normal

10/10 Excellent

Michael, England

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was clean and comfortable, it was very conveniently located for the underground, overground train stations and for getting to the shopping areas. There was a bit of noise but it wasnt enough to disturb us. Breakfast was sufficient. The staff where very helpful. I would recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Otto, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel if you like the "Red Light District "
Greetings! Location very good - walking distance 5-6 min to the port and maybe 20 minutes to downtown. Good wall insulation and better if you are not close to elevators. If you like red light district - this hotel is for you. As you exit, to the left is the town and the port, to the right 20 m away the sex shop start, and 5 minutes away you get to the red lights. Lots of fun :-). Overall not too bad - you can choose the direction!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

bob, UK

Disliked: Staff & service, room comfort
OK Hotel
well located for stations and messe all within walking distance. Good bars & resturants locally, could be a little noisy at night but overall location and price makes this reasonable value for money.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Kazim

Stayed 1 night in Jan 2024

8/10 Good

Ines Christiane

Travelled with group
Gutes sauberes Hotel. Das Hotel ist zwar in die Jahre gekommen, aber es ist sauber und die Mitarbeiter sind auch sehr freundlich. Gutes kleines Frühstücksbüffet. Für einen Kurztrip völlig ausreichend und ok.
Stayed 2 nights in Oct 2023

4/10 Poor

Achim

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
2022 Zimmer und Bad gut. 2023 Zimmer zu klein, Bad sehr klein. Dusche durch hohen Einstieg mit Rutschgefahr und Duschvorhang gefährlich für ältere Gäste.
Stayed 2 nights in Jul 2023

10/10 Excellent

Petra

Stayed 2 nights in Jul 2023

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

4/10 Poor

Katja

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sehr hellhörig und winzig. Bettwäsche mit Brandlöchern und Fernseher keine 81 Zoll sondern vielleicht 18 Zoll! Angaben falsch
Stayed 1 night in Apr 2023

8/10 Good

Mirko

Travelled with group
Liked: Cleanliness, staff & service
Lage, Preis, Personal sind klasse
Stayed 1 night in Feb 2023

8/10 Good

Volker

Stayed 1 night in Jan 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Sauberes Zimmer und gutes Frühstück. Für eine Wochenende das perfekte Hotel. Lage perfekt für Reeperbahnbesuch und Anbindung zur U-Bahn um die Ecke

10/10 Excellent

Christina, Wien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waren bereits zum 6. mal in diesem Hotel. Manchmal muss man etwas warten, wenn der Frühstücksraum voll besetzt ist. Aber sonst passt alles perfekt für uns.
Stayed 4 nights in Dec 2022

10/10 Excellent

Sabrina

Stayed 1 night in Dec 2022

8/10 Good

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities
Durchschnittlich
Rezeption super nett, freundlich. Frühstück Buffet reichlich. Lüftung Bad verdreckt. Kabel vom Telefon mit Klebeband zusammen geklebt. Matratzen schon etwas durch gelegen
Stayed 1 night in Mar 2022

8/10 Good

Andreas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist ein sauberes und ordentliches Hotel. Personal ist höflich.
Stayed 1 night in Mar 2022

10/10 Excellent

Tom

Stayed 1 night in Feb 2022

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Henrik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der er hvad du skal bruge
Perfekt beliggenhed, pænt og rent. Begrænset plads i morgenmadsrestauranten, men udemærket hotel at have til sin overnatning i Hamborg
Stayed 1 night in Oct 2021

8/10 Good

Antje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nichts zu meckern. Gute Lage, freundliches Personal. Gerne wieder.
Stayed 2 nights in Sep 2021

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greit hotell og sentralt til det livlige Reeperbahn
Stayed 2 nights in Sep 2021

10/10 Excellent

Mette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God beliggenhed og god pris
Godt hotel til prisen m. super beliggenhed. Plus er at der var gratis morgenmad på hotellet.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021