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Hyatt Zilara Cancun - All Inclusive - Adults Only

Photo gallery for Hyatt Zilara Cancun - All Inclusive - Adults Only

Primary image
On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
2 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Hyatt Zilara Cancun - All Inclusive - Adults Only

Hyatt Zilara Cancun - All Inclusive - Adults Only

4.5 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500

Explore the area

  • Popular LocationChac Mool Beach3 min walk
  • Popular LocationLa Isla Shopping Mall15 min walk
  • Popular LocationCancun Interactive Aquarium18 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)21 min drive

Room options

About this area

Cancun

Hyatt Zilara Cancun - All Inclusive - Adults Only is located in Zona Hotelera, a neighborhood in Cancun, and is in the entertainment district and on the beach. La Isla Shopping Mall and Forum By The Sea Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tortuga Beach and Delfines Beach. Costa Occidental de Isla Mujeres National Park and Aquaworld are also worth visiting. Looking to get your feet wet? Water skiing and parasailing adventures can be found near the property.

What's nearby

  • Chac Mool Beach - 3 min walk
  • La Isla Shopping Mall - 15 min walk
  • Tequila Museum - 17 min walk
  • Cancun Interactive Aquarium - 18 min walk
  • Isla Dorada - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • Limoncello - 5 min walk
  • Tacun - 5 min walk
  • Lorenzillo's - 5 min walk
  • Cambalache - 16 min walk
  • Hooters - 17 min walk

About this property

Hyatt Zilara Cancun - All Inclusive - Adults Only

4.5-star luxury property in the heart of Zona Hotelera
La Isla Shopping Mall is located near Hyatt Zilara Cancun - All Inclusive - Adults Only, which provides a swim-up bar, a beach bar, and a poolside bar. With a white sand beach, beachfront dining, and beach cabanas, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a Swedish massage, and a body scrub at the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature Mexican cuisine and al fresco dining. Yoga classes and Pilates classes are offered at the health club; other things to do include beach yoga and racquetball/squash. In addition to concerts and live shows and a terrace, guests can connect to free WiFi in public areas.
Other perks at this property include:
  • 2 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, concierge services, and a gift shop
  • Luggage storage, free newspapers, and wedding services
  • Guest reviews give top marks for the helpful staff
Room features
All 307 rooms include comforts such as 24-hour room service and jetted bathtubs, in addition to thoughtful touches like premium bedding and pillow menus. Guest reviews speak positively of the comfortable rooms at the property.
More amenities include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with jetted tubs and rainfall showers
  • LED TVs with cable channels
  • Furnished balconies or patios, LED light bulbs, and coffee/tea makers

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling
Surfing/body boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limo/town car service

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • La Adelita Cantina
  • Asiana
  • Maria Marie
  • Punta Vista
  • Spice

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Full-service spa
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (6781 square feet of space)
  • Meeting rooms - 7

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • Cable channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Turndown service

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Policies

Check-in

90% of travellers were happy with check-in
Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Frequently asked questions

Does Hyatt Zilara Cancun - All Inclusive - Adults Only have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Hyatt Zilara Cancun - All Inclusive - Adults Only?

As of Oct 2, 2022, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cancun - All Inclusive - Adults Only on Oct 26, 2022 start from CA $752.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Zilara Cancun - All Inclusive - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hyatt Zilara Cancun - All Inclusive - Adults Only?

Self parking and valet parking are free at this property.

What time is check-in at Hyatt Zilara Cancun - All Inclusive - Adults Only?

Check-in is from 3 PM - midnight.

What time is check-out at Hyatt Zilara Cancun - All Inclusive - Adults Only?

Check-out is at noon.

Are there all-inclusive benefits at Hyatt Zilara Cancun - All Inclusive - Adults Only?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, surfing/body boarding, volleyball, and more.

Where is Hyatt Zilara Cancun - All Inclusive - Adults Only located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within 1 mi (2 km) of La Isla Shopping Mall and Forum By The Sea Mall. Tortuga Beach and Delfines Beach are also within 6 mi (10 km).

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 1190 out of 1495 reviews
5 - Excellent 80%
Rating 4 - Good. 190 out of 1495 reviews
4 - Good 13%
Rating 3 - Okay. 56 out of 1495 reviews
3 - Okay 4%
Rating 2 - Poor. 34 out of 1495 reviews
2 - Poor 2%
Rating 1 - Terrible. 25 out of 1495 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

4.7/5

Eco-friendliness

5/5 Excellent

Thang Duc
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfectly except the Resort need improvement entertainment like pop or dance music. Come back next vacation certainly.
Stayed 4 nights in Sep 2022

5/5 Excellent

Jordan
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved visiting Zilara for our ten year anniversary. The property is beautiful, incredible beaches and excellent food. Would definitely visit again and highly recommend!
Stayed 6 nights in Sep 2022

2/5 Poor

Daniel Merlijn
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I have been to 7 or more resorts in Cancun. All of them over 4.5 star rating. This resort is not deserving of its high rating. Staff is on-point. Everything else was lacking. Will not be coming back.