Hyatt Zilara Cancun - All Inclusive - Adults Only

Photo gallery for Hyatt Zilara Cancun - All Inclusive - Adults Only

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On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
2 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Hyatt Zilara Cancun - All Inclusive - Adults Only

Hyatt Zilara Cancun - All Inclusive - Adults Only

4.5 star property

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Blvd Kukulcan Km 11.5 HZ, Cancun, 77500

Explore the area

  • Popular LocationChac Mool Beach3 min walk
  • Popular LocationLa Isla Shopping Mall15 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)21 min drive
  • Popular LocationNorte Beach112 min drive

Choose dates to view prices

About this area

Cancun

Hyatt Zilara Cancun - All Inclusive - Adults Only is located in Zona Hotelera, a neighborhood in Cancun, and is in the entertainment district and on the beach. The area's natural beauty can be seen at Chac Mool Beach and Tortuga Beach, while Aquaworld and Ventura Park Cancun are popular area attractions. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Fernando Toro Valenzuela Stadium. Looking to get your feet wet? Water skiing and parasailing adventures can be found near the property.

What's nearby

  • Chac Mool Beach - 3 min walk
  • La Isla Shopping Mall - 15 min walk
  • Yamil Lu'um Archaeological Zone - 2 min drive
  • Isla Dorada - 4 min drive
  • Norte Beach - 112 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • Limoncello - 5 min walk
  • Tacun - 5 min walk
  • Lorenzillo's - 5 min walk
  • Cambalache - 16 min walk
  • Hooters - 17 min walk

About this property

Hyatt Zilara Cancun - All Inclusive - Adults Only

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Cancun - All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 307 rooms boast jetted tubs and offer free minibar items and furnished balconies or patios. Pillowtop beds and 24-hour room service are standard, as are LED TVs with cable channels.
Hyatt Zilara Cancun - All Inclusive - Adults Only offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling
Surfing/boogie boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limo/town car service

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Full-service spa
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Japanese
  • Korean
  • Spanish

Business services

  • 24-hour business center
  • Conference center (6781 square feet of space)
  • Meeting rooms - 7

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Restaurants on site

  • La Adelita Cantina
  • Asiana
  • Maria Marie
  • Punta Vista
  • Spice

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • Cable channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults
Hyatt Zilara Cancun All Inclusive Adults Only

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 1246 out of 1622 reviews
5 - Excellent 77%
Rating 4 - Good. 231 out of 1622 reviews
4 - Good 14%
Rating 3 - Okay. 69 out of 1622 reviews
3 - Okay 4%
Rating 2 - Poor. 46 out of 1622 reviews
2 - Poor 3%
Rating 1 - Terrible. 30 out of 1622 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

4.7/5

Eco-friendliness

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No late night Entertainment nothing to do after 11pm and it was a child there????
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities
This place is HEAVEN. Beautiful property extremely clean and attentive staff. The food is amazing with several options room service 24 hrs! Stocked mini bar! If you're looking for decent entertainment and a relaxing vibe this is the place! Good news is the clubs are 5 min $1 bus ride away. I highly recommend!
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hyatt Zilara All-Inclusive Resort exceeded my expectations in every aspect. The staff was friendly, kind, and attentive from the moment we checked into the property. All the facilities were cleaned and maintained daily. The food and onsite restaurants were all excellent with plenty of variety. Not to mention top notch attention to detail and customer service.
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice and romantic for me and my husband. We celebrated our anniversary and everything we needed was conveniently at the resort. We got a massage, did some jet skiing and parasailing, did a couples photoshoot, enjoyed delicious and drinks. I HIGHLY recommend.
Stayed 4 nights in May 2022