Search Guest Houses in Florence from CA $189

"I was in a car accident and the staff was rude to my wife when she called to let them know we couldn’t make it. I’m in the hospital getting check out and they tell her it’s not her fault and that they are taking the money. Didn’t even let her explain that we didn’t want the refund we just wanted to see if we could push the day out. Completely unacceptable and unprofessional behavior me working in the medical field and being law enforcement also we understand things happen you can’t trust other drives things happen. Yet the person on the phone was so rude and apparently didn’t care or let my wife speak. But I bet you if the rules had been flipped and they were the ones in the hospital or calling they would feel the same way we did. Completely unacceptable it shows that it’s not about customer service it’s about meeting your business needs and cash flow and forecasted numbers.. your monthly income must have been low to really need $127.00 You have lost a customer for life and I hope Expedia looks closely into partner ships with big companies like the Hilton. At least the Marriott treats people with respect."

"Would definitely pick a Tru hotel in the dudes. The hotel was nice and clean. The staff was friendly. It was in a nice quiet area. "

"5 Stars All Day!!!"

"photoes are enhanced. nothing like the picture"

"Room was nice and clean"

"Staff was excellent. I was a bit surprised there were no dishes in the rooms. Also the shower sliding doors were removed and replaced with a a curtain rod and shower curtain. It wasn’t ideal for the cost of the room. Other than that the rest of the room was fine, the staff and the breakfast were excellent. I also loved the location."

"The front desk was amazing making it feel like home."

"Everything was great and the staff was more than accommodating "

"Parking was very wasy"