Dow Vacation Packages

Everything was good, except the air conditioning was so loud,we couldn't sleep at all.

Anita up front was amazing. Place was nice

This Hotel is located in very rich neighborhoods. Safe good but stuff is horrible. I never ever had such bad experience with stuff like this. As a Formal Big Hotel employee at Hotel intercontinental in downtown Chicago as many positions including customer first service concierge...i never haven't see stuff so unprofessional and very rude. I traveled the world I stayed in so many hotels Hampton Inn in so many different states. Me and my 2 adults daughter's traveled from Chicago to St Louis to see the international game before the World Cup and we left 5 in the morning barely slept few hours and when we stopped almost 2 hours before reaching hotel we called to see if we could check in earlier they kept saying customer service to the front office manager who is named Christina that we have to pay immediately $50 to check in earlier and she said if you're checking after 11:00 it would be still $25 I never heard of such thing I worked in hotel I checked him in so many different Hotel recently in Miami in October 20 25 and then let me check in by noon and I checked in so many guests before Hotel I never charge them extra checking out late fees might be applied but that was so rude to us we had a game at 2:00 p.m. and we choose this neighborhood not downtown 9 miles away from Energizer Park to be in a good area and when I arrived there I asked to speak with the manager which was 10:20 a.m. she replied to me what you want her name is Christina so rude so unprofessional also her assis