District of Hope Municipal Hall Tours and Activities

Loved our stay here! Everyone was incredibly kind and welcoming. All the extra touches were perfect

I typically like to start with the positives, so I'll begin there. The best—and really the only—positive aspect of this property is its excellent beachfront location. While a fully virtual check-in process is acceptable, it should be clearly disclosed in advance, along with the fact that there is no front desk. I arrived very late that evening and had to call twice just to get information about parking and check-in logistics. As an Expedia Gold member, I did not receive the complimentary bottle of wine that was advertised, Additionally, the dryer was extremely loud and had to be restarted every few minutes. My text and video messages to the hotel's portal about the wine and dryer went unanswered. Overall, the lack of communication, unfulfilled advertised benefits, and unresolved maintenance issues made for a disappointing experience.