"When we arrived they didn’t have us in the system because the owner of the unit never let them know it was rented so from the get go we wasted a go of time until they figured that out. The unit needed maintenance to come 2 times for air conditioner not working and the ventilation fan needed to be fixed 2 times as well. A lot of time wasted and I tipped the maintenance people because they worked really hard and deserved even more than I could give. Concierge depending on who you dealt with were good but the manager of concierge Laura was horrible we were lied to about so many things mislead in so many ways. Wasted so much time being given the run around about misinformation and it took 5 days before we were told the truth about what grocery stores existed. We were lied to and taken advantage of with cabs but Air Force One is the best cab guy! And Johnny is the best in the world he takes care of arrivals bags etc! Love him so much! We both would go back just to see him! You can’t swim at the beach but it was a beautiful place! The pool at the top is amazing but bring your muscles and lungs in good shape because there are steps everywhere to do anything but golf cart drivers that are amazing too. Don’t do the stupid presentation thats when you get screwed. Just do the sunset cruise and pay the extra 26 bucks. Trust me the hell we dealt with doing that presentation kinda ruined it all at the end, take 3 hours to get to the airport to go home. We missed our flight"
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