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On the beach, beach umbrellas, snorkelling, beach bar
On the beach, beach umbrellas, snorkelling, beach bar
On the beach, beach umbrellas, snorkelling, beach bar
Outdoor pool

Guest reviews

3.6 out of 5 Good
981 reviews
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
Air conditioning
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Map

Explore the area

Popular LocationVirgin Islands Legislature Building3 min drive
Popular LocationSt. Thomas Synagogue4 min drive
AirportSt. Thomas (STT-Cyril E. King)4 min drive
Popular LocationBlackbeard's Castle12 min drive

Choose dates to view prices

Standard Room, 2 Double Beds, Accessible, View

3.8/5 guest room rating
  • 325 sq ft
  • Beach view
  • Sleeps 4

Deluxe Room, Beachfront

4.1/5 guest room rating
  • 325 sq ft
  • Beach view
  • Sleeps 4

About this area

Charlotte Amalie

Emerald Beach Resort is located on the beach and in an area with good airport proximity. Blackbeard's Castle is a notable landmark, and the area's natural beauty can be seen at Magens Bay Beach and Coki Beach. Coral World Ocean Park and Skyride to Paradise Point are also worth visiting. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and ziplining.
Visit our Charlotte Amalie travel guide
View in a map
Popular Location

What's nearby

  • Virgin Islands Legislature Building - 3 min drive
  • St. Thomas Synagogue - 4 min drive
  • Yacht Haven Grande Marina - 5 min drive
  • Hull Bay - 9 min drive
  • Blackbeard's Castle - 12 min drive

Getting around

  • AirportSt. Thomas (STT-Cyril E. King) - 4 min drive

Restaurants

  • Caribbean Fusion — 1 min walk
  • Emerald Beach Bar — 1 min walk
  • Tickles Dockside Pub - 17 min walk
  • Dinghy's - 18 min walk
  • Big Kahuna Rum Shack - 3 min drive

About this property

Emerald Beach Resort

Waterfront hotel with an outdoor pool
Spend the day playing on the beach then return to dine at one of Emerald Beach Resort's 2 restaurants. All 90 individually decorated rooms feature free WiFi and balconies. For a bit of entertainment, flat-screen TVs come with digital channels, and guests can also appreciate conveniences like fridges and coffee makers.
Emerald Beach Resort offers 90 forms of accommodation which are accessible via exterior corridors and feature a safe and coffee/tea makers. Rooms open to balconies. Each accommodation is individually decorated. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This St. Thomas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:30 AM: USD 13-19 per person
  • 2 restaurants
  • 1 beach bar and 1 bar

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Snorkelling
  • Surfing/boogie boarding

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • English

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Upper floors only accessible by stairs
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Fridge

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Individually decorated
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in between 4:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 19 August 2020 to 18 September 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20 per pet, per night
Dogs and cats only
1 per room (up to 50 lbs/23 kg)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per night.
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Tourism fee: USD 1.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 13 and USD 19 per person (approximately)
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Emerald Beach Resort St. Thomas
Emerald Beach Resort
Emerald Beach St. Thomas
Best Western Emerald Beach Resort
Emerald Beach Resort St. Thomas, U.S. Virgin Islands
Best Western Emerald Beach Hotel Charlotte Amalie
St. Thomas Best Western
Best Western St Thomas
Emerald Beach
Emerald Beach Resort Hotel
Emerald Beach Resort St. Thomas
Emerald Beach Resort Hotel St. Thomas

Frequently asked questions

Can I cancel my reservation for free at Emerald Beach Resort and receive a full refund?
Yes, Emerald Beach Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Emerald Beach Resort cancellation policy on our site for more details about any exclusions or requirements.
Does Emerald Beach Resort have a pool?
Yes, this property has an outdoor pool.
Is Emerald Beach Resort pet-friendly?
Yes, this property allows cats and dogs (limit 1 per room) with a maximum weight of up to 23 kg per pet. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees.
How much is parking at Emerald Beach Resort?
Self-parking is free at this property.
What time is check-in at Emerald Beach Resort?
Check-in is from 4:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Emerald Beach Resort?
Checkout is at noon.
Where is Emerald Beach Resort located?
Nestled on the beach, this St. Thomas hotel is 0.1 mi (0.1 km) from Lindbergh Bay and 2.5 mi (4.1 km) from Blackbeard's Castle. Lindberg Beach and Honeymoon Beach are also within 1 mile (2 km).
3.6
Good
5 - Excellent
223
4 - Good
367
3 - Okay
227
2 - Poor
111
1 - Terrible
53

3.7/5

Cleanliness

3.8/5

Staff & service

3.3/5

Amenities

3.3/5

Property conditions & facilities

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Staff & service, property conditions & facilities
Found blood on our balcony and our bathroom is dirty. Our refrigerator is our room was broken.
Stayed 1 night in Aug 2020

3/5 Okay

Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was gorgeous, but that is about all we enjoyed at the resort. Very outdated, dilapidated, and definitely not a relaxing place. Construction started at 7am and the walls are paper thin. All night you hear guests and staff shouting and all morning you hear hammering and drilling and sanding. There was absolutely no way to get a good nights rest. Hotel staff made us feel like we were a nuisance if we needed anything, including restaurant and bar staff. We stopped eating drinking there after the 3rd day because we were tired of being treated like we were pests for vacationing on their island. Our room was not clean when we arrived and we waited several hours for our room past the advertised check in time. Despite having our room booked for over a month we were told we were being downgraded because they overbooked and didn’t have as many cancellations as expected and because we didn’t call before our arrival to let them know we were still coming. We heard them tell several other guests the same thing. We couldn’t find anything on the website or in an email stating that we needed to check in over the phone. We didn’t get the room we booked until after 4pm the second day. We didn’t get new towels the entire week we were there despite asking. Every time we asked the answer was “no clean ones come back later.” The service from the flight attendants on our way there was better than anything we experienced at Emerald Beach Resort. Don’t stay there.
Stayed 4 nights in Aug 2020

2/5 Poor

Travelled with family, Travelled with family and small children
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness
I have been visiting the USVI for 10 years. When traveling we like to stay a few days by the St. Thomas airport to break up the travel. We have come to stay at the Emerald Resort for most of our trips. With that being said- the Resort has declined tremendously over the last several years. The biggest noticeable problem was cleanliness. The public restroom by the restaurant was absolutely disgusting. The rooms were even worse! My room had sticky surfaces, soap scum and spilled liquid all over mirrors. This is very concerning especially during our new normal of Covid-19 precautions. The staff we encountered were friendly, Tiffany at the beach bar was a rockstar! In all,I am sadden that my once favorite spot to stop in for a few days prior to finishing my trip to St. John is no longer what it once was. I do not recommend visiting until their cleanliness standards and procedures are addressed and corrected for public safety.
Stayed 2 nights in Aug 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Property conditions & facilities
The beach was beautiful. The locals were there and the crowd wasn't the greatest. The hotel was ok but very outdated.
Stayed 1 night in Aug 2020

3/5 Okay

Travelled with family, Business traveller
Happy face iconLiked: Amenities
Sad face IconDisliked: Cleanliness, staff & service
It seems that they are having problems with service. Room was not cleaned properly. The beach is beautiful but service compared to other times we’ve been here has declined drastically. Hope they can solve this problem. No hot water.
Stayed 1 night in Aug 2020

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