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"Our overall stay was great! My family and I were pleased. It was so wonderful to be greeted with smiles and enthusiasm each day! Down side-- When we were ready to get our room clean, we were disappointed when we got back from our day trip. The way I left the towel I used that morning was still on the bed exact same position untouched. Garbages were picked up, soaps were refilled, the tip my husband left for the environmental service was taken BUT nothing else was done! Floor towel was on the floor, bathroom floor was not swept and towels weren't changed nor replaced!"

"This hotel was full of nostalgia & went above & beyond to make our stay top notch! I truly can't say enough about the quality of staff, hotel restaurants & food, quality drinks alcohol & non, cleanliness, activities offered, the pool area was incredibly clean, comfy & the backdrop of the mountains was breath taking!!! We have been to many hotels around the world but this one far exceeds!!!! "

"Enjoyed the nightly complimentary wine. Bathroom plumbing could use an upgrade"

"Great stay! "

"Clean. Updated room. Deep tub to soak in. "

"Our family had a spacious, clean suite with large, private bedrooms. Hotel has a beautiful structure and aesthetic. Staff dealt with issues instantly. Near the shops and restaurants of Banff town. Ideal place for a family ski trip. "

"Yes"

"Construction was an annoyance but I knew it was there before booking"

"Friendly and helpful front staff. "