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We had a wonderful stay-cation. Rhifad at reception was a terrific and gracious host. Breakfast was fabulous, the pool was great, and the dinner and the bar was such a nice ambience. We will definitely be back and highly recommend.

It was a pleasant stay. We enjoyed it a lot. Parking was a bit confusing at first but once you know where to park everything is fine. Staff was friendly. Would like to stay again next time visit Kuala Lumpur

My go to place when I’m PJ

The staff was very friendly and polite. Customer service was amazing and the buffet breakfast is absolutely fantastic and the view of the Petronas Tower from our room, was phenomenal. We enjoyed our stay and will definitely gonna back

Staff are helpful and friendly, check in and out was easy. Entire hotel is clean, buffet breakfast has amazing choices with so many cuisine types and fresh fruit and juices. Pool is large, a bit warmer water temperature will be better. The fitness gym is unbelievably full-size gym with all new pro-grade equipment unlike any other hotel gyms. Ideal location! Less than 10 minutes walk to MRT & LRT stations via fully covered pedestrIan bridge and to 1 Utama mall, a gigantic multi-storey mall with...

Booked 6 nights at CitizenM Bukit Bintang and I must say it was truly warm and welcoming staying here. The staff working there are all extremely friendly and approachable. The hotel and room itself was extremely quiet despite the hotel being situated in the city. I will definitely return to CitizenM Bukit Bintang on my next visit to Kuala Lumpur.

Great facilities, clean rooms with interesting layout, friendly and helpful staff! I really appreciated that the staff helped with luggage (even up to the station when I needed to take the express for my flight). I also enjoyed the hotel’s closeness to the subway line for easier access to the city. The pool was a little small but I didn’t end up using it due to the smoke. The room was nice but I think what tips the scale is the friendly service. I would definitely stay here again :)

Very Nice Location, Very nice and helpful staffs. 37th floor roof top pool as good

Great looking hotel, very clean and great view of KL. Super close to Chinatown and extremely walkable. Even has a Train Station nearby as well. Only gripe was that the signage either says Hotel Lobby or Mariott Bonvoy and to the uninitiated, you'd have to ask to confirm you are indeed at the Four Points by Sheraton.

This renovated hotel is on par with The Dorchester Collection, Mandarin and Four Seasons brands. The human capital is upbeat and welcoming. Truly Asian hospitality in the 21st century.

Super convenient. Staff are excellent. Easy to get around and walk around.