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Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, down duvet, minibar, in-room safe

Guest reviews

4.7 out of 5 Exceptional
989 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationKuala Lumpur Convention Centre4 min walk
Popular LocationSuria KLCC Shopping Centre5 min walk
Popular LocationPetronas Twin Towers6 min walk
AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)57 min drive

Choose dates to view prices

Executive Apartment, 2 Bedrooms

  • 1399 sq ft
  • Sleeps 4

Club Room, 1 King Bed (Twin Towers View)

5/5 guest room rating
  • 431 sq ft
  • Sleeps 2

Twin Towers View Room King

4.5/5 guest room rating
  • 431 sq ft
  • Sleeps 3

Deluxe Park View Room Twin

4.4/5 guest room rating
  • 431 sq ft
  • Sleeps 3

Club Deluxe, Room, 1 King Bed, City View

4.8/5 guest room rating
  • 431 sq ft
  • Sleeps 2

Executive Apartment, 3 Bedrooms

  • 1636 sq ft
  • Sleeps 6

Executive Apartment, 2 Bedrooms (Premium)

  • 1399 sq ft
  • Sleeps 4

Deluxe City View Room King

4.8/5 guest room rating
  • 431 sq ft
  • Sleeps 3

Room, 2 Single Beds (Twin Towers View)

4.6/5 guest room rating
  • 431 sq ft
  • Sleeps 2

Mandarin, Room, 1 King Bed

  • 883 sq ft
  • Sleeps 2

Club Deluxe, Room, 2 Single Beds, City View

  • 431 sq ft
  • Sleeps 2

Club Room, 2 Single Beds (Twin Towers View)

5/5 guest room rating
  • 431 sq ft
  • Sleeps 2

Deluxe Park View Room King

4.6/5 guest room rating
  • 431 sq ft
  • Sleeps 3

Executive Room, 1 King Bed, Park View (Club Executive King)

  • 517 sq ft
  • Sleeps 2

Deluxe City View Room Twin

4.5/5 guest room rating
  • 431 sq ft
  • Sleeps 3

Suite, 1 King Bed (Park)

  • 883 sq ft
  • Sleeps 2

Presidential Suite, Multiple Beds

  • 3444 sq ft
  • Sleeps 4

Executive Room, Park View

4.4/5 guest room rating
  • 517 sq ft
  • Sleeps 3

Club Suite, 1 King Bed

  • 1776 sq ft
  • Sleeps 2

Club Park View Room King

  • 431 sq ft
  • Sleeps 2

About this area

Kuala Lumpur

Located in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, Mandarin Oriental Kuala Lumpur is in the city centre and near a metro station. Petronas Twin Towers and Kuala Lumpur Tower are notable landmarks, and travellers looking to shop may want to visit Pavilion Kuala Lumpur and Petaling Street. Travelling with kids? Don't miss Aquaria KLCC.
Visit our Kuala Lumpur travel guide
View in a map
Popular Location

What's nearby

  • KLCC Park - 3 min walk
  • Kuala Lumpur Convention Centre - 4 min walk
  • Suria KLCC Shopping Centre - 5 min walk
  • Aquaria KLCC - 6 min walk
  • Petronas Twin Towers - 6 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 5 min drive
  • KLCC Station - 9 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.) - 57 min drive

Restaurants

  • Marble 8 - 3 min walk
  • Marini's on 57 - Rooftop bar - 3 min walk
  • Tonka Bean Cafe - 3 min walk
  • Lai Po Heen - 4 min walk
  • JP Teres - 4 min walk

About this property

Mandarin Oriental Kuala Lumpur

Family-friendly Kuala Lumpur hotel in Kuala Lumpur City Centre, walk to Petronas Twin Towers
Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a fitness centre and a poolside bar. All 632 rooms boast deep soaking bathtubs, and offer free WiFi and iPod docking stations. Separate sitting areas and 24-hour room service are standard, as are flat-screen TVs with cable channels.
Mandarin Oriental Kuala Lumpur offers 632 forms of air-conditioned accommodation with iPod docking stations and DVD players. This accommodation offers separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Valet parking: MYR 36 per day
  • Electric car charging station
  • Limited parking spaces
  • Return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: MYR 110 for adults and MYR 55 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 2 outdoor tennis courts
  • Aerobics classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • DVD player
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Supervised childcare/activities (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • French
  • German
  • Indonesian
  • Italian
  • Japanese
  • Malay
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference space

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV channels
  • DVD player
  • Flat-screen TV
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini fridge
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Please note that any special requests must be confirmed by contacting the hotel in advance.

Renovations and closures

The following facilities or services will be unavailable from June 11 2020 to December 31 2020 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 99.0 per night.

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 110 for adults and MYR 55 for children (approximately)
  • Valet parking fee: MYR 36 per day
  • Rollaway bed fee: MYR 99.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
FOR CLUB ROOM BOOKINGS ONLY: Smart casual attire is a requirement for Club Lounge guests. Cargo, board, denim, sports, shorts (4-inch above knee length), tattered shorts, tank tops, and slippers are not permitted. The Club Lounge is reserved for guests 12 years and older.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mandarin Oriental Kuala Lumpur Hotel
Mandarin Oriental Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Mandarin Kuala Lumpur
Mandarin Oriental Kuala Lumpur Hotel
Mandarin Oriental Kuala Lumpur Kuala Lumpur
Mandarin Oriental Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Can I cancel my reservation for free at Mandarin Oriental Kuala Lumpur and receive a full refund?
Yes, Mandarin Oriental Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to Mandarin Oriental Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.
Does Mandarin Oriental Kuala Lumpur have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Mandarin Oriental Kuala Lumpur pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mandarin Oriental Kuala Lumpur?
Self-parking is free at this property.
What time is check-in at Mandarin Oriental Kuala Lumpur?
Check-in begins at 2:00 PM.
What time is check-out at Mandarin Oriental Kuala Lumpur?
Checkout is at noon.
Does Mandarin Oriental Kuala Lumpur provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Mandarin Oriental Kuala Lumpur located?
This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 10-minute walk of Aquaria KLCC and Petronas Twin Towers. Pavilion Kuala Lumpur and Kuala Lumpur Tower are also within 1 mi (2 km). KLCC Station is 9 minutes by foot and Raja Chulan Station is 13 minutes.
4.7
Exceptional
5 - Excellent
762
4 - Good
168
3 - Okay
35
2 - Poor
13
1 - Terrible
11

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely stay - the staff make you feel known and welcome and even during these strange times, it was still a great experience. The rooms are spacious and luxurious and the location is perfect for access to KLCC. Really recommend it.
Stayed 1 night in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
good and the staff is friendly the hotel room is good
Stayed 1 night in Sep 2020

2/5 Poor

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photo of the hotel online is totally different from reality. The hotel is way more older and got a musky smell. The lobby smells like cigarrette smoke. The room we had smells like old folks home and moldy. The toilet is superrrr dirty. The bath tub got some nasty dirt and the shower tiles are super moldy. So dissapointing. The service is super slow. Check in is way slower. There's some weird blood stain on the wall that was never cleaned. The pillow cases doesn't smell fresh smells like it was sweaty smell. Hope they will fix all these. Will not return to this hotel tho for the price you pay you get lower quality. For positive note, breakfast is good in the lobby area. Room service food is way more expensive than four seasons but not as good.
Stayed 2 nights in Jul 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn't have picked a better hotel. Firstly the location is ideal, and the views from the room were breathtaking. I don't usually write reviews for hotels but feel compelled to this time becuase of the service we recieved. The concierge in particular was really helpful, from local recomendations to arranging taxis, they recommended all the best tips you'd need for your stay in KL. If i'm ever back in KL i know where I'll be staying.
Stayed 3 nights in Sep 2019

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