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"The propery is located next to the port but the views are only for one of the 4 sides of the building. This is one of the oldest hotels in the area and definately not a 5 star . Hallways are dark to hide the worn off carpet. Rooms are minimalistic. We had an issue with climate contol since they are using central heat and the temperature was too high in the room and could not be lowered. If you opened the windows all you heard was the ferry loudspeakers or the stray dogs barking in the vacant lots adjacent to the hotel. When we complained they delivered a fan to the room which is something i would expect from a cheap hostel . We decided to leave 2 hours in our stay and they would not reimburse the stay ( no A/C is a problem ). They offered a higher floor but still not good because heat rises and the neighborhood is still noisy . Feels more like a cheap 3 star definately not 5. "

"I wasn't able to book a shuttle as the hotel wasn't responding to messages sent through Expedia."

"I have stayed in a lot of hotels including 5 star. The Menta City Hotel rates right at the top of my list. We stayed in the Junior Suite with Jacuzzi, the decoration was stylish, as it was throughout the hotel. We had amazing views of the sea from our balcony and I could not fault anything. Good choice of breakfast from the rooftop restaurant with stunning views. Staff were excellent, George on reception was very helpful and also made the best cocktail. Would I recommend this hotel? I certainly would and I look forward to my next visit."

"Not Used this time"

"The spa was booked the whole time of our visit is what we were told. So, we didn't get that opportunity. The pool was well kept, a little chilly to sit outside, though. The staff was very friendly and accommodating. We thoroughly enjoyed our stay there."

"The SanSal hotel is a wonderful place to stay. Extremely friendly and helpful staff, amazing breakfast, awsome views over the city and harbor and very nicely appointed rooms."

"Clean "

"Room was spotless with a welcome treat waiting... Bed was so comfy and the staff were so nice and courteous... "

"Our go-to hotel for stays in Chania; well maintained hotel with comfortable clean rooms, friendly staff and an excellent breakfast service with eggs etc cooked to order as well as an excellent cold buffet selection. "