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Reviews of Hyatt Regency Cologne

Hyatt Regency Cologne
Kennedy-Ufer 2a, Cologne, NW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 655 out of 1002 reviews" "
Rating 8 - Good. 240 out of 1002 reviews" "
Rating 6 - Okay. 67 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quite dark. It would have benefitted from one more light in the middle of the room controlled by a light switch rather than turning on 5 lamps.
Stayed 2 nights in Mar 2024

2/10 Terrible

Nicolae

Disliked: Staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Mr D

Stayed 1 night in Dec 2023

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Hotel mit perfekter Lage.
Stayed 3 nights in Dec 2023

10/10 Excellent

Igor, Podgorica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom isn’t to 5 star hotel!

10/10 Excellent

Natalie

Stayed 7 nights in Dec 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel with nice view and easy access to the city center. We had a lovely stay and our room was spacious and clean.
Stayed 3 nights in Dec 2023

8/10 Good

Bettina Ann Morton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel but let us down by not acknowledging the fact it was for a special occasion even though emailed the hotel in advance absolutely no recognition whatsoever which was very disappointing.
Stayed 3 nights in Dec 2023

6/10 Okay

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Very nice and modern lobby. Lovely club floor with views of river. Despite our room being a non-smoking room, smelled strongly of smoke. Suspect it was previously a smoking room and floors and walls still stink of smoke. Badly need to rip-up carpets and update some of rooms.
Stayed 2 nights in Dec 2023

10/10 Excellent

Indranie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is breathtakingly beautiful. The decor is amazing. The staff is attentive and always accommodating. The location is perfect close to all the major sightseeing places.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel in a great central location with beautiful view of the river and cathedral from the room. A short walk over the bridge to shops, restaurants, and train station. The bar, restaurant and room service are all excellent if you don’t feel like going out. Very friendly and helpful staff, perfect stay.
Stayed 4 nights in Nov 2023

8/10 Good

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
We enjoyed the generously sized room in a modern, well maintained hotel. The gym was good and the sauna and pool a real bonus. The room could have done with more lights as it felt gloomy without the very large TV turned on. Overall a very pleasant experience.
Stayed 3 nights in Dec 2023

10/10 Excellent

Deborah Mary, Harrow

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was by the river with a short walk to the cathedral and Christmas markets. Everything was clean and well presented, rooms were a good size and they served an excellent breakfast with lots of choice.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, lovely clean room and in an excellent location!
Stayed 2 nights in Nov 2023

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tesla charger was one of the reasons we booked.
Stayed 2 nights in Nov 2023

10/10 Excellent

Zulfia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Shoon Kuan

Liked: Cleanliness, staff & service, property conditions & facilities
The suite we stayed in was very spacious, much bigger than other suites around, and it faced the river and the famous Cologne Cathedral and the bridge. The suite was well maintained (contrary to some other comments we read in the hotel review). The extra bed, which we requested in advance, was noted by the hotel was ready at the time we check-in. The hotel staff was very helpful by arranging to bring our luggages to our room directly.
Stayed 1 night in Nov 2023

8/10 Good

Orwa

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I stayed for 2 nights and my room was never cleaned once ( I didn’t have the DND hanged out ) Otherwise the check in staff / restaurants were so good . But the room cleaning service was disappointing
Stayed 2 nights in Nov 2023

8/10 Good

STUART, SINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay near the centre of Cologne
Stayed 2 nights in Nov 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Fantastic hotel with great staff. They can’t do enough for you. Highly recommended.
Stayed 5 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk very helpful
Great help finding medical advice for a health issue that arose during our stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great view!
Stayed 4 nights in Sep 2023

10/10 Excellent

vahid

Stayed 5 nights in Sep 2023

8/10 Good

Alana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Mark

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Location was good- great view across to the cathedral over the river. I found the reception staff unwelcoming. Bar staff were very friendly. Pool was very heavily chlorinated and looked to be dirty on the bottom and in a few areas around. Food options for dinner were limited (Italian with no pizza or bolognese for kids), sticky fingers restaurant was a bit pricey (€15 burger with no sides and covered in sauces yet lacking in flavor). The car park was full so I had to drive around for 30 minutes looking for a space- not ideal when traveling with a young child.
Stayed 1 night in Sep 2023
Response from Robin Saunders, General Manager on Sep 14, 2023
Thank you for taking the time to share your feedback regarding your recent stay. We genuinely appreciate your detailed review as it helps us to continually improve our services.It's great to hear that you enjoyed the location and the beautiful view of the cathedral over the river. We apologize for any inconvenience you experienced during your stay. We take your comments regarding the reception staff seriously and will certainly address these issues with our team to ensure a more welcoming experience for all our guests.Parking can sometimes be a challenge in busy areas, and we're sorry for the inconvenience you faced. We hope you'll consider staying with us again in the future, and we're committed to providing you with a more enjoyable experience. If you do decide to return, please don't hesitate to let us know if there are any specific arrangements or preferences we can assist you with to ensure a smoother and more pleasant stay. Thank you for your valuable feedback.

10/10 Excellent

Geraldine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The service especially was welcoming and helpful. The buffet breakfast is a must!
Stayed 4 nights in Sep 2023
Response from Robin Saunders, General Manager on Sep 14, 2023
Thank you for sharing your wonderful experience at the Hyatt Regency Cologne. We are delighted to hear that you had a fantastic stay and that our service was welcoming and helpful. It's great to know that you enjoyed the buffet breakfast, which is indeed a highlight for many of our guests.We're here to ensure you have an exceptional stay every time you choose to stay with us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great style and perfect execution and service of staff. Alway a true joy to stay at the Hyatt Regency Cologne.
Stayed 2 nights in Sep 2023
Response from Robin Saunders, General Manager on Sep 14, 2023
Thank you for taking the time to share your positive feedback about your stay at the Hyatt Regency Cologne. We are delighted to hear that you enjoyed your experience with us and that our style, execution, and service met your expectations.Best regards

10/10 Excellent

jes

Stayed 2 nights in Jul 2023
Response from Robin Saunders, General Manager on Aug 22, 2023
Dear Jes, thank you for your 5 out of 5 review! We hope to welcome you again soon!Kind regards

10/10 Excellent

Amerjit Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
The check in staff member was very welcoming. The location is perfect. River view rooms are lovely.
Stayed 3 nights in Jun 2023
Response from Robin Saunders, General Manager on Aug 16, 2023
Dear Amerjit,thank you very much for taking the time to rate your stay at Hyatt Regency Cologne. We hope to welcome you again very soon!Kind regards

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is very nice. But I am still trying to fix all of the charges they made on my credit card. I had one charge for the room, one charge for incidentals then they made another one that does not show on my hotel bill. Expedia was no help trying to resolve the situation. Their breakfast is very good.
Stayed 2 nights in Jun 2023

10/10 Excellent

ATHANASIOS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We visited for the event at Laxness arena. Good location between Laxness and city center! Nice rooms a bit outdated. In front of the river!
Stayed 2 nights in Jun 2023
Response from Robin Saunders, General Manager on Aug 16, 2023
Dear Athanasios,thank you for taking the time to review your stay at Hyatt Regency Cologne.We hope to welcome you again soon!Kind regards

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable and well-appointed. The restaurants were FANTASTIC. I can't recommend STICKY FINGERS highly enough, especially their fish and chips. The breakfast buffet was the most expansive one I've ever seen, and the food was great, to boot. We had one minor hitch and the hotel staff went over and above to make it up to us. The hotel is located close to the Lock Bridge and across the river from the cathedral. It's easy to walk to a bunch of great places, and it's not far from the trains.
Response from Robin Saunders, General Manager on Aug 16, 2023
Dear Dawn,on behalf of the entire team I would like to thank you for taking the time to review your stay at Hyatt Regency Cologne.Your kind words regarding the staff and our excellent service fill me with joy!I hope to welcome you again soon!Kind regards

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 3 nights in Jun 2023

8/10 Good

Rita

Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay in Koln.
Had issues with room; requested separate shower. Went down twice to reception and was told that’s what I had. Thought I was missing something. Spoke with housekeeping who assured me that I didn’t have a separate shower and that I could request it. When back down to reception where I was greeted by another staff who changed my room to one with a separate shower. Then my credit card was authorized twice for the deposit which needed to be straighten out and corrected even though I had paid in full before arriving. Staff should have advised guests that there was a holiday and everything other than some cafes and restaurants not all would be closed Otherwise all was well. A beautiful city with friendly people.
Stayed 3 nights in May 2023

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel very much. My hassle was in working with Expedia and hotel to change my reservation by one day. Took over 4 tries and was extremely frustrating.
Stayed 3 nights in May 2023

10/10 Excellent

Brian

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great hotel in unforgettable location
Wonderfully situated hotel across the Rhine River from the glorious cathedral. It would help if the hotel provided instructions for finding the way from the rail station across the busy bridge walkway in about 20 mins. Big luxury hotel with friendly attentive staff. Lovely breakfast location and a nice bar for evening drinks. A pity our room was not properly cleaned with dusty surfaces and a broken heating system but we loved every minute of our two days here. Highly recommended.
Stayed 2 nights in May 2023

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt was a very traditional Hyatt. Luxurious rooms great amenities. The view of the Rhine river was fabulous and the location was perfect.

10/10 Excellent

Mher

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well maintained. Walking distance to the train station and it takes 15 minutes to get to the airport
Stayed 4 nights in Apr 2023

8/10 Good

DAVID

Travelled with family
thank you
Response from Robin Saunders General Manager on Apr 11, 2023
Dear David, thank you so much for taking the time to share your thoughts on your recent stay with us! I am excited to read that you had a wonderful time and I hope to welcome you again very soon!Kind regards,Robin SaundersGeneral Manager

10/10 Excellent

Glenn

Stayed 2 nights in Mar 2023
Response from Robin Saunders General Manager on Apr 5, 2023
Dear Glenn,Thank you for taking the time to give us a positive review of your stay with us. We would be happy to welcome you again soon. With kind regards Robin Saunders General Manager

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Robin Saunders General Manager on Apr 5, 2023
Dear Jean-Francois,Thank you for taking the time to rate your stay with us. We look forward to welcoming you back soon.With kind regards Robin Saunders General Manager

10/10 Excellent

Geoffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas beer trip
Used Cologne as the base as we also visited Bonn and Dusseldorf, picked the Hyatt as the price offered was excellent for the quality of the hotel. Never ate at the hotel but used the legends bar which is a nice little bar. All the staff were friendly and helpful, location wise its 7 to 10 minutes walk across the bridge into the what I would say is the town centre or if you struggle with steps walk few minutes behind the hotel and you can get to train station to grab train a few minutes across the bridge to and come out at front of cathedral
Stayed 6 nights in Dec 2022
Response from Robin Saunders, General Manager on Jan 5, 2023
Dear Geoffrey,thank you very much for taking the time to leave us a review. It pleases us to read that we were able to fully convince you of all of our qualities in every aspect of your stay. We hope to welcome you back soon! With best regards

8/10 Good

Achilleas

Liked: Cleanliness, staff & service

4/10 Poor

Sheena

Stayed 3 nights in Dec 2022

10/10 Excellent

John Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very nice
Stayed 3 nights in Dec 2022
Response from Robin Saunders, General Manager on Jan 2, 2023
Dear John,thank you very much for taking the time to leave us positive feedback!I am very pleased to read that you were fully satisfied! I hope to welcome you back as a guest in our hotel soon!With kind regards

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, property conditions & facilities
So so…
Nice rooms with nice view, feel was bit pricey. Had to wait 20 minutes to check out, that was disappointing. Swimming pool was cold!
Stayed 1 night in Dec 2022
Response from Robin Saunders, General Manager on Jan 2, 2023
Dear Patrick,thank you for taking the time to share your experience with us.We take your feedback to heart and will communicate with our front office team in order to make your experience an even better one next time.Kind regards

8/10 Good

clement

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, just over the river from the main town
Stayed 3 nights in Nov 2022
Response from Robin Saunders, General Manager on Jan 2, 2023
Dear Catherine,thank you very much for leaving such a positive review after your recent stay in Cologne. We are excited to hear that you were able to fully enjoy it.Kind regards