2/10 Terrible
Molly
Travelled with group
Mar 11, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
I've never been so disappointed in a stay in my life. To start off, we had cash and jewelry stolen out of our room. We had been utilizing the safe, but as it is small we had prioritized putting laptops and passports in and we were all wearing our jewelry. I came into the room before going out to swim and quickly took off my gold earrings and put them in a pocket deep in my backpack, where I also had some cash hiding for quick access when tipping people at your resort. When my roommates and I came back to the room we noticed all our stuff had been gone through and we all were missing cash. We understand that the hotel can not necessarily replace the cash but we would've appreciated at least feeling validated in our concerns and fears in having your staff steal our stuff. Instead, we felt mocked and that it was one giant joke. A really disappointing experience.
Molly
Stayed 4 nights in Mar 2024