Cocos Island Vacation Packages

Escalators to the self parking area regularly stop working. The optional elevator for use doesn’t work either. The pool which they advertise as the highlight of their facility isn’t operational. It’s full of water, everything looks great but it’s not open. The highly touted “advanced air filtration system “ to remove cigarette, cigar and pot smoke is next to useless. Everything smells like tobacco smoke. You can’t get to the registration desk, or to your rooms, or any other access without passing through the casino floor. The escalator to the restaurants off Flamingo don’t work either. They routinely put barricades blocking them off. If you can’t use the elevator, or the escalator then they are in violation of the ADA laws. I’m disabled and had to use the stairs up 35 steep steps three times. I reported it to the front desk and nobody cared. There are no drinking fountains in the entire building so they expect you to pay outrageous prices for a bottle of water. I purchased a bacon/cheeseburger and a strawberry milkshake for $43.99. It’s owned by Caesars, which owns Horseshoe, Flamingo and the Cromwell. However, only the Horseshoe is smoky. I went into the Flamingo and the Cromwell and you could feel a vacuum in the ceiling sucking out the smoke. I walked past someone smoking and as soon as he exhaled it was sucked up into the ceiling. Not over at the Horseshoe. It was working marginally at best. Then there is the $20 per day for parking, and another $20 room Fee.

Overall pleasant experience

I had an appointment for a manicure for the fifth. I was attending the person who gave me service didn’t really want to and it was clear. The manicure was horrible. It was a waste of money! Expectation was not meant it was a simple service, Should’ve been easy. Yolanda did NOT want to do my manicure and it was clear, the Manager of the SPA gave me a discount but i could have gone somewhere else.

The front office was extremely strong in fragrance smell almost to the point I couldn’t breathe. The rooms were large which was a nice change. Being an old hotel that renovated the floors must be thin so we could hear the kids running around above us. Apart from that, nice hotel to stay, nice beds