Exterior

Reviews of Kimpton Gray Hotel, an IHG Hotel

4.5 out of 5
Kimpton Gray Hotel, an IHG Hotel
122 West Monroe Street, Chicago, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 771 out of 1003 reviews" "
Rating 8 - Good. 152 out of 1003 reviews" "
Rating 6 - Okay. 42 out of 1003 reviews" "
Rating 4 - Poor. 27 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a night getaway. A little pricey but worth it. IMO
Stayed 1 night in Mar 2024
Response from Alexis on Mar 25, 2024
Thanks for the review Chelsea! So thrilled to hear you enjoyed your stay!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Of course it was a lovely Kimpton property per usual but the staff was so friendly and kind. Thank you guys!
Stayed 1 night in Mar 2024
Response from Alexis on Mar 18, 2024
Thanks Rachael for the kind words! Hope to host you again soon

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I knew a Kimpton concept was great, but this one took it up a notch! Daily texts asking if everything was up to standards, providing anything we failed to pack and the cute pre-packed ice was amazing! I loved the location, staff and amenities!
Stayed 3 nights in Mar 2024
Response from Kimpton Gray Front Desk on Mar 13, 2024
Thank you for staying with us. We are thrilled that it was a 5-star experience. We look forward to seeing you again!

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
My biggest problem was no free wifi
Stayed 1 night in Mar 2024
Response from Roderica - Assistant Front Office Manager on Mar 11, 2024
Thank you so much for taking the time to tell us about your experience. We truly are honored to have earned a 4 out of 5! And if you join IHG One rewards you can get complimentary wifi at all IHG hotels!

10/10 Excellent

Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Right in the heart of Chicago within walking distance of restaurants & shops. Will definitely stay again.
Stayed 1 night in Mar 2024
Response from Roderica - Assistant Front Office Manager on Mar 11, 2024
Thank you so much for the great review Ted! We truly are honored to have earned a 5 out of 5! We look forward to hosting you again in the future!

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with clean and spacious room. The hotel itself is very quiet with the occasional street noise from the windows on a lower floor, understandable being in the middle of the city. Very close to train station, food, convenient stores.
Stayed 3 nights in Feb 2024
Response from Alexis on Mar 5, 2024
Thanks for the review Wanda! So thrilled to hear you enjoyed your stay and was able to experience Chicago!

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Jan 2024
Response from Kimpton Gray Front Desk on Feb 25, 2024
Thank you for staying with us. We are happy to know that it was a 5/5 experience! We look forward to an opportunity to host you again.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Clean, modern, classy rooms. The hotel is just lovely.
Stayed 1 night in Feb 2024
Response from Alexis on Feb 19, 2024
Thanks for the review Melissa! So glad to hear you enjoyed your stay and was able to experience the Gray! Hope to host you again soon

6/10 Okay

Shireen, Bowie

Liked: Cleanliness, property conditions & facilities
Hotel was nice, but room was close to elevators and lots of noise and acoustics were not good. Also quite expensive room and did not allow for a late check out and only gave us 30 min. Also at check in-made us wait when then person behind the check in did not greet us or tell us she would be with us in a bit, awkward and not good customer service
Stayed 1 night in Feb 2024
Response from Alexis on Feb 19, 2024
Hi Shireen, Thanks for the review and comments. We will be sure to review with the team and be sure that does not happen again. Hope you find your self in Chicago again soon and give us a second chance.

10/10 Excellent

Shilesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for business travel in particular. Really liked the staff and the gym was great. Nice, clean and spacious rooms!
Stayed 2 nights in Feb 2024
Response from Roderica - Assistant Front Office Manager on Feb 13, 2024
Thank you so much for the great review Shilesh! We are so honored to have earned a 5 out of 5! We look forward to hosting you during your next stay in Chicago!

8/10 Good

Maurice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Need bench in shower
Stayed 2 nights in Feb 2024
Response from Roderica - Assistant Front Office Manager on Feb 13, 2024
Thank you so much for taking the time to tell us about your experience Maurice! We greatly appreciate it. We look forward to the chance to host you again and earn a 5 out of 5 next time!

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying at the Kimpton Gray, beautiful restored property with several restaurants onsite. Very clean, friendly & helpful staff
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 17, 2024
Hello Noella, We appreciate your feedback and are delighted to know you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Camila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to stay at the hotel again.
Stayed 2 nights in Feb 2024
Response from Kimpton Gray Front Desk on Feb 5, 2024
Thank you for staying at the Gray! It was a pleasure having you with us and we look forward to an opportunity to serve you again in the future!

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful and welcoming!
Stayed 4 nights in Jan 2024
Response from Kimpton Gray Front Desk on Feb 5, 2024
Thank you for staying with us and for your kind words. It was a pleasure having you with us. We look forward to an opportunity to host your visit again.

6/10 Okay

Jorden

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel was nice and we liked the bar staff. The front desk person who checked us in was friendly but I’m a little surprised that it was impossible to get some coffee past 6pm on a Saturday. The sign in my bathroom said they can bring you a coffee maker- but the front desk person told us that there was no way. I’m just not sure why I spent so much money for a night stay if I can’t even get a coffee maker, cheaper hotels have them? I’m sort of not convinced that it would be worth the money to book a hotel like this again, you’re really not getting much beyond a slightly nicer, but still outdated environment and overpriced drinks / limited food options.
Stayed 1 night in Jan 2024
Response from Alexis on Jan 29, 2024
Good Morning Jorden, I first off want to apologize for the lack of coffee delivery on a Saturday morning. We will be talking to the overnight team to be sure the communication will be delivered correctly. We are so sorry, we have these items available and will work on training. Please reach out to me if you choose to stay in Chicago, we would love to make it right for next time.

10/10 Excellent

Jenell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 21, 2024
Hello Jenell,Thank you for choosing the Kimpton Gray, we are happy you enjoyed your stay

10/10 Excellent

Larryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was Amazing. Will definitely return
Stayed 3 nights in Jan 2024
Response from Front Desk on Jan 21, 2024
Hello Larryce,We are thrilled to hear you had an amazing experience with us. We hope to see you again

10/10 Excellent

Sara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 21, 2024
Hi Sara,We are happy to hear you had a great experience with us. Please visit us soon

10/10 Excellent

Arielle, london

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel, rooms are a really big size, the decor of the building is so beautiful and such a great area to walk around from. Would highly recommend x
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 8, 2024
Hi Arielle, Thank you for choosing the Kimpton Gray. We are very happy you loved the property. We hope to see you soon. Happy New Years

10/10 Excellent

carmela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, my boys and I spent two nights for New Years Eve including our pug, Arnie! EVERYTHING WAS AWSOME!!
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 8, 2024
Hello Carmela, Happy New years to you and your family. Thank you so much for your feedback please bring the pug back :)

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 8, 2024
Hi Kevin,Thank you for your feedback, we are happy you enjoyed your stay. Happy New Years

10/10 Excellent

Jigerjit

Stayed 1 night in Jan 2024
Response from Alexis on Jan 29, 2024
Thanks for the review and so glad you had a great time! Hope to host you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 8, 2024
Thank you for choosing the Kimpton Gray :) We hope to see you soon

8/10 Good

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I was there, the iron outlet went out when I tried to use it. It’s a safety hazard and hope they get the their outlets updated
Stayed 1 night in Dec 2023
Response from Kimpton Gray Front Desk on Jan 6, 2024
Thank you for staying with us and for taking the time to write a review. We are thrilled that you enjoyed your stay with us for the most part. We already notified engineering regarding the outlet, thank you for letting us know. We hope for an opportunity to host your visit again.

10/10 Excellent

Zejna

Stayed 2 nights in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Zejna! Happy New Year!

10/10 Excellent

Nick

Stayed 2 nights in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Nick! Happy New Year!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Edward! Happy New Year!

10/10 Excellent

Amana

Stayed 2 nights in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Amanda! Happy New Year!

10/10 Excellent

Natalie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the hospitality from Kimpton hotels. Especially for our fur babies. My only advice for dog parents that are booking for The Kimpton The Gray Chicago location, you have to be aware that it’s a concrete jungle and there a minimal grass spaces for your pet to relieve themselves in the financial district. We did find some small mulch patches beside the Northern Trust building. Don’t even bother taking them to Millenium Park (The Bean), no dogs allowed which is so strange. Otherwise, the hotel, the service, and the amenities were fantastic! If you love your fur babies like your real babies, The Kimpton is the place to stay with your family.
Stayed 4 nights in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Natalie! We are so thrilled to hear you enjoyed your stay and was able to experience Chicago for the Holiday season! I will be sure to share with the team the kind words! Happy New Year!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review! And Have a happy and safe new year!

10/10 Excellent

Deriyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
StayCation
Great intimate hotel. Perfect for a staycation. Room was clean as well as hotel amenities. Will be back again!
Stayed 1 night in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Deriyana! We hope to host you again for another staycation soon! Happy New Year!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexis on Jan 4, 2024
Thank you Joel for the review! Happy New Year!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review! Happy New Year!

10/10 Excellent

Eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and design, very friendly and thoughtful staff (they even thought to put a small kid tent in our room after seeing we arrived with a kid). Front desk staff named Vesna was particularly wonderful.
Stayed 2 nights in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Eliza! Thanks for the kind words - we will be sure to share with the team! So glad to hear your kids enjoyed the stay too. Happy New Year!

10/10 Excellent

Cesilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Cesilia! Happy New Year!

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kimpton Gray Front Desk on Dec 22, 2023
Thank you for staying with us. we are thrilled that it was a 5-star experience, the comfort of our guests is our utmost priority. We look forward to hosting your visit again whenever your travels bring you back to the area.

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Gray are just the most accommodating and friendly. The property is gorgeous and the location is perfect.
Stayed 2 nights in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review April! I will be sure to share with the team! Happy New Year!

10/10 Excellent

Jaime

Stayed 1 night in Dec 2023
Response from Kimpton Gray Front Desk on Jan 6, 2024
Thank you for staying with us and for taking the time to write a review. We are thrilled that you enjoyed your stay with us--the comfort of our guests is our utmost priority. We hope to see you again soon.

10/10 Excellent

Erin

Stayed 2 nights in Dec 2023
Response from Kimpton Gray Front Desk on Jan 6, 2024
Thank you for staying with us and for taking the time to write a review. We are thrilled that it was a 5-star experience--the comfort of our guests is our utmost priority. We hope to see you again soon.

10/10 Excellent

Romina

Stayed 3 nights in Dec 2023
Response from Kimpton Gray Front Desk on Jan 6, 2024
Thank you for staying with us and for taking the time to write a review. We are thrilled that you enjoyed your stay with us--the comfort of our guests is our utmost priority. We hope to see you again soon.

8/10 Good

Sheryl

Business traveller
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Sheryl! Happy New Year!

10/10 Excellent

SHERKESHA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kimpton Gray Front Desk on Feb 5, 2024
Thank you for staying with us and for taking the time to leave us a review. We are thrilled that you enjoyed your stay with us and that we were able to deliver a 5-star experience. We look forward to hosting you again.

10/10 Excellent

Margie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Margie! Happy New Year!

10/10 Excellent

Adriana

Stayed 1 night in Dec 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Adriana! Happy New Year!

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, professional and quick to take care of any requests.
Stayed 3 nights in Sep 2023
Response from Alexis on Dec 5, 2023
Great to hear Alison! So glad you enjoyed your stay!

4/10 Poor

Holan

Disliked: Cleanliness, property conditions & facilities
the carpets smelt like dog and cat urine in the rooms -- not a fun experience
Stayed 3 nights in Nov 2023
Response from Front Desk on Dec 5, 2023
Hi Holan,I am so sorry you had a bad experience during your stay. We are pet friendly however that shouldn't have been an issue with your room. We hope you decide to give us another chance in the future. We will make sure we note your reservation with a pet free room. Happy holidays from the Gray.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 1 night in Dec 2023
Response from Alexis on Dec 5, 2023
Thanks for the review Renee! Hope to see you again soon!

10/10 Excellent

Mohammed

Stayed 2 nights in Nov 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Mohammed! Happy New Year!

10/10 Excellent

Kikelomo

Stayed 1 night in Nov 2023
Response from Alexis on Jan 4, 2024
Thanks for the review Kikelomo! Happy New Year!