Title: Hotel Principe - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=9049194&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Principe Hotel Principe offers urban comfort in the city center, with local flavors at Arlequin restaurant and relaxing moments by the pools. ## Photo gallery for Hotel Principe ![Property entrance - Hotel Principe (Chetumal)](https://images.trvl-media.com/lodging/10000000/9050000/9049200/9049194/be42c5e6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - Hotel Principe (Chetumal)](https://images.trvl-media.com/lodging/10000000/9050000/9049200/9049194/2ce804c6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room - Hotel Principe (Chetumal)](https://images.trvl-media.com/lodging/10000000/9050000/9049200/9049194/6c49e2ea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Parking - Hotel Principe (Chetumal)](https://images.trvl-media.com/lodging/10000000/9050000/9049200/9049194/941757f7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Banquet hall - Hotel Principe (Chetumal)](https://images.trvl-media.com/lodging/10000000/9050000/9049200/9049194/16d70475.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find a vibrant retreat at Hotel Principe in the city center. Enjoy regional cuisine at Arlequin restaurant, relax in two pools (one for kids), sip drinks at two bars, use in-room WiFi, and get help booking tours to nearby attractions. ## Reviews 7.2 Good ## Popular amenities - Pool - Free WiFi - Restaurant - Air conditioning - Breakfast available - Business services ## Room options ### Check availability for these dates Tonight [Dec. 23 - Dec. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=9049194&PinnedHotelID=9049194&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=9049194&PinnedHotelID=9049194&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 24 - Dec. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=9049194&PinnedHotelID=9049194&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=9049194&PinnedHotelID=9049194&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=9049194&PinnedHotelID=9049194&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=9049194&PinnedHotelID=9049194&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=9049194&PinnedHotelID=9049194&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=9049194&PinnedHotelID=9049194&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 2 of 2 rooms ### View all photos for Standard Double Room ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9050000/9049200/9049194/a761526d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 7.8 Good 7 reviews ### Highlights Balcony Air conditioning TV Private bathroom Free bottled water Cable channels In-room safe Iron/ironing board - Sleeps 4 - 2 Double Beds ### View all photos for Executive Double Room, 2 Double Beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9050000/9049200/9049194/a761526d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room, 2 Double Beds ### Highlights Air conditioning TV Private bathroom Free bottled water Cable channels In-room safe Iron/ironing board Daily housekeeping - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Principe.h9049194.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Principe.h9049194.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.51157%2C-88.29371&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=LfMOy_h_ES3-oyPf_9d6Tj9US24=) Prolongacion Heroes #326, Chetumal, QROO, 77010 #### What's nearby - Museum of Maya Culture \- 11 min walk \- 1.0 km - Payo Obispo Zoo \- 19 min walk \- 1.6 km - Chetumal Ferry Terminal \- 4 min drive \- 2.9 km - Palacio Municipal De Othon P. Blanco \- 4 min drive \- 2.5 km - Explanada de la Bandera \- 4 min drive \- 2.9 km #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 11 min drive #### Restaurants - ‪Yazid Pizza - ‬6 min walk - ‪Yazi'd Pizza - ‬4 min walk - ‪Forasteros - ‬7 min walk - ‪Restaurant Bucaneros - ‬7 min walk - ‪Sala De Fiestas Pigglet - ‬5 min walk ## About this property ### Hotel Principe Hotel in the city center Consider a stay at Hotel Principe and take advantage of a poolside bar, a terrace, and a bar. The on-site Regional cuisine restaurant, Arlequin, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center. Other perks at this hotel include: - An outdoor pool and a children's pool - Cooked-to-order breakfast (surcharge), access to a nearby health club, and a banquet hall - 3 meeting rooms, tour/ticket assistance, and free newspapers - Luggage storage, a 24-hour front desk, and a front-desk safe Room features All 79 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - TVs with cable channels - Daily housekeeping and phones ## Similar properties ![Spa](https://images.trvl-media.com/lodging/10000000/9760000/9752900/9752823/07313a30.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Marlon Chetumal - Parking included - Free WiFi - Air conditioning - Room service 7.6 Good 464 reviews CA $52 CA $60 total includes taxes & fees Jan 12 - Jan 13, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=9752823&PinnedHotelID=9752823&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/10000000/9280000/9279300/9279209/18cdda17.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Juliet Chetumal - Parking included - Free WiFi - Restaurant - Air conditioning 8.0 Very good 123 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=9279209&PinnedHotelID=9279209&HadPinnedHotel=true®ionId=-1&adults=2) ![Hallway](https://images.trvl-media.com/lodging/40000000/39450000/39444900/39444859/705e4e4f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villa Fontana Chetumal - 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Free WiFi - Housekeeping - 24/7 front desk 6.8 26 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=48819236&PinnedHotelID=48819236&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Suite](https://images.trvl-media.com/lodging/8000000/7980000/7976200/7976198/0fdc7cca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Marlon Chetumal - Pool - Hot tub - Free WiFi - Restaurant 7.8 Good 670 reviews CA $77 CA $88 total includes taxes & fees Dec 31 - Jan 1, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=7976198&PinnedHotelID=7976198&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room, Sea View](https://images.trvl-media.com/lodging/84000000/83810000/83809300/83809202/b33dbf17.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Noor Chetumal - Pool - Spa - Parking included - Free WiFi 8.0 Very good 115 reviews CA $78 CA $99 total includes taxes & fees Dec 24 - Dec 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=83809202&PinnedHotelID=83809202&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 175 for adults and MXN 145 for children - A bar/lounge - A poolside bar - A restaurant ### Restaurants on site - Arlequin ### Things to do - Children's pool - Outdoor pool ### Family friendly - Children's pool - Outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - 3 meeting rooms - Business center ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 20 accessible parking spaces - Accessible shuttle - Front entrance ramp - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible bathroom vanity (29 inches high) - Wheelchair-accessible parking - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk (32 inches high) - Wheelchair-accessible restaurant ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Early check-in subject to availability An early check-in fee will be charged Minimum check-in age: 18 ### Check-out Check-out before 12:30 PM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 175 for adults and MXN 145 for children - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 6:00 AM to 10:30 PM This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Principe Chetumal Principe Chetumal Hotel Principe Hotel Hotel Principe Chetumal Hotel Principe Hotel Chetumal ## Frequently asked questions ### Does Hotel Principe have a pool? ### How much does it cost to stay at Hotel Principe? ### Is Hotel Principe pet-friendly? ### What time is check-in at Hotel Principe? ### What time is check-out at Hotel Principe? ### Where is Hotel Principe located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Principe Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.8 Location ### 7.4 Staff & service ### 7.2 Eco-friendliness ### 6.8 Property conditions & facilities 10 - Excellent 69 8 - Good 81 6 - Okay 64 4 - Poor 22 2 - Terrible 25 ## Reviews ### 10/10 Excellent #### Thomas Mar 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great stay ##### Thomas Stayed 2 nights in Mar 2025 ### 4/10 Poor #### Angelica Oct 8, 2025 Not too friendly ##### Angelica Stayed 1 night in Oct 2025 ### 8/10 Good #### Frank Jan 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities Reasonable rooms, with relaxing chairs outside! ##### Frank Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Frank Apr 2, 2025 Liked: Cleanliness, staff & service, amenities I was offered upgrade to King room! Very helpful staff ##### Frank Stayed 1 night in Mar 2025 ### 6/10 Okay #### Laura B Sep 20, 2022 Liked: Cleanliness, staff & service Its a humble hotel, great for locals whom are looking for a night stay. But not what my family was looking for in a family location. Very clean just muggy due to the humidity. ##### Laura B Stayed 1 night in Sep 2022 ### 8/10 Good #### GRACELIA Nov 7, 2024 Liked: Cleanliness, staff & service Almost everything was good. Need to fix the issue with hot and cold water as the hot wasn't working. Suggestion for a microwave and cleaning of the pool after an amount of people have used it. ##### GRACELIA Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Herman Jul 30, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Room and price was good but the place is unsafe some of my stuff was stolen not a safe place to stay? ##### Herman Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Esau Aguirre Jun 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities faltan taxis ##### Esau Aguirre Stayed 6 nights in Jun 2023 ### 10/10 Excellent #### Marianna Dec 2, 2023 Liked: Cleanliness, staff & service The place is just fine for the money, in a quiet area, nice parking, used to be very nice for sure - but now needs a bit off renovations, the linen is well worn out, towels are old, the ceiling needs attention, but ac worked, there was hot water and overall the place is clean. The staff is very nice and helpful. There is a restaurant on site too. We didn’t use the pool but it was open and looked usable:) overall a good option for small budget! ##### Marianna Stayed 1 night in Nov 2023 ### 6/10 Okay #### Sam Mar 30, 2024 They could not find our reservation when arrived ##### Sam Stayed 1 night in Mar 2024 ### 6/10 Okay #### JOHANNA Jul 6, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Very old, was not sure if it was properly clean. ##### JOHANNA Stayed 1 night in Jul 2024 ### 4/10 Poor #### Antolina Jan 17, 2023 Disliked: Amenities Room is clean Expected a phone and mini fridge in room ##### Antolina ### 4/10 Poor #### israel Aug 2, 2022 Disliked: Cleanliness, amenities, property conditions & facilities pool was in maintenance the two days ##### israel Stayed 1 night in Jul 2022 ### 4/10 Poor #### Marc Jan 2, 2024 Liked: Cleanliness The way the night receptionist handle a simple mistake of date I made... ##### Marc Stayed 1 night in Dec 2023 ### 2/10 Terrible #### Carlette Aug 5, 2022 Disliked: Amenities, property conditions & facilities The service was poor, the pool was out of service the whole time i was there, the room needed upliftment i was very disappointed with Hotel Principe will not stay there anymore and will not recommend this place to anyone. ##### Carlette Stayed 1 night in Jul 2022 ### 4/10 Poor #### Kiyah Jul 26, 2023 Disliked: Amenities We weren’t able to ask for extra towels after the pool so we had to shower with the wet ones. The internet connection is non existent. No do not disturb sign so room service comes into your room while you sleep. The bathroom has no floor mat and we had bugs in our bathroom. The pool was nice. Hotel is not good for a vacation stay but for just a quick check in and out. ##### Kiyah Stayed 2 nights in Jul 2023 ### 2/10 Terrible #### Delroy Aug 7, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The stay never happened. When we arrived, we were told they had no room. When we showed our reservation with proof of payment, they said they wouldn’t honor the reservation and we needed to get a refund from Expedia. They claimed their system is not updated , hence why it showed they had available rooms on Expedia. Terrible staff with bad attitudes. ##### Delroy Stayed 1 night in Aug 2023 ### 2/10 Terrible #### Jacob May 18, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The room was horrible air conditioners did not work at all. They came up eight times to fix my air condition and never work, and never thought about putting me in a different room. ##### Jacob Stayed 1 night in May 2024 ### 2/10 Terrible #### Andre Aug 2, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The room was not properly cleaned. The bathroom door had stains, the bathing curtains had stains, the sheets were stained. There was no blankets or comforter. The pool was not usable the entire weekend. Asked for toilet paper and was told we can’t get any until they come clean the room. Horrible experience ##### Andre Stayed 2 nights in Jul 2022 ### 2/10 Terrible #### Fredrico Jul 25, 2023 Disliked: Cleanliness, staff & service, amenities We didn’t get to stay at the hotel, their rooms were not secured- our room window which was almost the size of the door could not lock! There was no wifi for us to stay connected with family & friends plus the staff had us in circles before even attempting to address us. The pool water was very dirty looking and no flowing water. I will attach photos. Their television was unusable because there was no internet and it was a tv from the Stone Age. ##### Fredrico Stayed 1 night in Jul 2023 ### 2/10 Terrible #### Kris Apr 2, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities I paid for 2 rooms before I arrived at the property just to avoid any hassle. When I checked in, I was told there were no room available. Two minutes later, the guy came and Said he just noticed that someone check out two hours ago and the rooms should be clean and ready. I got my room keys, went upstairs to my room just to find the room in a total mess. There were the sheets wrapped up on the bed, the floor was wet and dirty Towels on the floor. I then had to go back downstairs (Staying on the third floor) The elevator is not working so I had to use the stairs, Where I told the receptionist that the room was dirty. Who then told me that I would have to wait 1 and half hours for the room to be cleaned. I had no other option but to wait. After he came back and said the room was ready, I went back to the room. There were no towels or toilet paper. I had to again leave from the 3rd floor and go back downstairs and told him that there is no towels and there is no toilet paper in the room. They then gave me two towels one roll of toilet paper and I informed them that the room I booked, was 4 of us stating in. My wife, my 2 kids and I so I would need 2 additional towels. They said I can only get 2 towels still. I had to leave Hotel to purchase two towels, because we do not share towels at home. I got back went to use the bathroom on the toilet and the toilet seat caved in with me. I have pictures of how the room was when I arrived, and I also have pictures of the toilet. ##### Kris Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Estela Guadalupe Dec 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities Buen servicio, muy limpio y el personal muy amable ##### Estela Guadalupe Stayed 2 nights in Dec 2025 ### 6/10 Okay #### Witfield Nov 2, 2025 Liked: Cleanliness, property conditions & facilities The room was in good condition and the stsff was courteous. The wifi was terrible. It kept coming on and off. I couldn't do what I needed to do or even watch a movie since it was on and off. I think a taxi service should be there. It was hard to get a taxi from the hotel. Apart from that my stY was ok. Could have been better. ##### Witfield Stayed 1 night in Nov 2025 ### 4/10 Poor #### Libni Sep 26, 2025 Liked: Cleanliness Disliked: Property conditions & facilities Alberca muy sucia. Aire acondicionado no servia. No lo podias apagar. No se podia regular temperatura. Lo apagamos un rato durante la noche por el frio y al sentirse el calor un tato despues se intento prender y no se podia. 3 de la mañana y esperando que el personal lo prendiera lo cual tambien les costo muchísimo hacerlo ##### Libni Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Cesar Aug 10, 2025 Disliked: Cleanliness, property conditions & facilities Mucho ruido de los guespedes ##### Cesar Stayed 1 night in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Excellence Riviera Cancun - 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