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Outdoor pool
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Guest reviews

4.4 out of 5 Excellent
951 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Free airport shuttle
Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Individually-wrapped food options
  • Sheets and towels washed at 60°C


Explore the area

Popular LocationExplanada de la Bandera5 min walk
Popular LocationPalacio de Gobierno5 min walk
Popular LocationChetumal Ferry Terminal6 min walk
AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)8 min drive

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  • Suite, 1 King Bed

    4.3/5 guest room rating

    Room amenities

    • 732 sq ft
    • City view
    • Sleeps 4
    More detailsSuite, 1 King Bed
  • Superior Double Room

    4.6/5 guest room rating

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 4
    More detailsSuperior Double Room
  • Superior Room, 1 King Bed

    4.8/5 guest room rating

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 4
    More detailsSuperior Room, 1 King Bed

About this area


Located in Chetumal, Fiesta Inn Chetumal Hotel is in the city centre and on the boardwalk. Don't miss out on a visit to Payo Obispo Zoo. Guests love the hotel's central location.
Visit our Chetumal travel guide
View in a map
Popular Location

What's nearby

  • Explanada de la Bandera - 5 min walk
  • Palacio de Gobierno - 5 min walk
  • Chetumal Ferry Terminal - 6 min walk
  • Palacio Municipal De Othon P. Blanco - 6 min walk
  • Museo de la Ciudad - 9 min walk

Getting around

  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive


  • La Isla — 1 min walk
  • El Taquito - 5 min walk
  • Sergio's Pizzas - 5 min walk
  • Café del Puerto - 5 min walk
  • El Taco Loco - 5 min walk

About this property

Fiesta Inn Chetumal Hotel

3.5-star eco-friendly hotel near Chetumal Ferry Terminal
A restaurant, an outdoor pool and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, 24-hour room service, a business centre and dry cleaning are on-site. All 131 rooms offer free WiFi and free wired Internet, plus 24-hour room service and LCD TVs with cable channels. Guests will also find coffee/tea makers, free local calls and hairdryers.
Fiesta Inn Chetumal Hotel offers 131 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. 32-inch LCD televisions come with cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Safety measures

Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free 24-hour return airport shuttle
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–noon: MXN 200-250 for adults and MXN 200-250 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool


  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms


  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible path of travel


  • Smoke-free property

Room amenities


  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens


  • Hairdryer
  • Shower
  • Towels


  • 32-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker


  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone



Check-in between 3:00 PM and 11:00 PM


Check-out before noon
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 13.03 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 200 and MXN 250 for adults, and MXN 200 and MXN 250 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fiesta Inn Chetumal Hotel
Fiesta Chetumal
Fiesta Inn Hotel
Fiesta Chetumal Hotel Chetumal
Fiesta Inn Chetumal Hotel Hotel
Fiesta Inn Chetumal Hotel Chetumal
Fiesta Inn Chetumal Hotel Hotel Chetumal

Frequently asked questions

Can I cancel my reservation for free at Fiesta Inn Chetumal Hotel and receive a full refund?
Yes, Fiesta Inn Chetumal Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Fiesta Inn Chetumal Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Fiesta Inn Chetumal Hotel have a pool?
Yes, this property has an outdoor pool.
Is Fiesta Inn Chetumal Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Fiesta Inn Chetumal Hotel?
Self-parking is free at this property.
What time is check-in at Fiesta Inn Chetumal Hotel?
Check-in is from 3:00 PM to 11:00 PM. After-hours check-in is not available.
What time is check-out at Fiesta Inn Chetumal Hotel?
Checkout is at noon.
Does Fiesta Inn Chetumal Hotel provide a shuttle to the airport?
Yes, there's a free airport shuttle.
Where is Fiesta Inn Chetumal Hotel located?
Located in the heart of Chetumal, this eco-friendly hotel is 0.3 mi (0.5 km) from Chetumal Ferry Terminal and 2 mi (3.1 km) from Payo Obispo Zoo. Oxtankah Ruins is 9.8 mi (15.8 km) away.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, very helpful. Clean rooms and good wifi. It was nice staying here during our evac from the hurricane.
Stayed 3 nights in Oct 2020

2/5 Poor

Made my booking through expedia but hotel was overbooked. We were sent to a sister hotel which was older and had roaches.
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with family, Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
the building! the service! the facilities! a pleasant surprice . close to everything and in a nice and secure area
Stayed 1 night in Jun 2020

3/5 Okay

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning is terrible and there is some.sort of alarm that goes off every 20mins from outside that is very annoying.
Stayed 1 night in Mar 2020

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and check in was very quick. The pool area appears to be in need of some up keep. We booked a room via Expedia for 2 nights and was only given 2 towels both nights despite paying the extra person fee. The room prices are on the higher end when compared to other places in the city, yet they charge if you use the extra bottled water in the rooms.
Stayed 1 night in Mar 2020

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