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Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi

Guest reviews

3.9 out of 5 Good
440 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided


Explore the area

AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)4 min drive
Popular LocationSantuario del Manati4 min drive
Popular LocationPalacio Municipal De Othon P. Blanco5 min drive
Popular LocationPayo Obispo Zoo6 min drive

Choose dates to view prices

Standard Room, 2 Double Beds

  • 323 sq ft
  • Sleeps 2

Standard Room, 1 Queen Bed

  • 226 sq ft
  • Sleeps 2

About this area


Located in Chetumal, City Express Chetumal is connected to a shopping centre. Oxtankah Ruins and Santa Rita Archaeological Reserve are local landmarks, and the area's natural beauty can be seen at Lake Bacalar and Explanada de la Bandera. Payo Obispo Zoo and Santuario del Manati are also worth visiting.
Visit our Chetumal travel guide
View in a map
Popular Location

What's nearby

  • Santuario del Manati - 4 min drive
  • Palacio Municipal De Othon P. Blanco - 5 min drive
  • Museum of Maya Culture - 6 min drive
  • Payo Obispo Zoo - 6 min drive
  • Chetumal Ferry Terminal - 11 min drive

Getting around

  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.) - 4 min drive


  • Ristorante Positano - 4 min drive
  • Forasteros - 5 min drive
  • Savora Grill - 5 min drive
  • La Terraza de Tito - 5 min drive
  • Marisqueria Mi Viejo - 5 min drive

About this property

City Express Chetumal

Hotel connected to a shopping centre in Chetumal with free breakfast
Along with an outdoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free area shuttle. Additionally, a business centre, a meeting room and dry cleaning are on-site. All 109 rooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and safes. Showers, phones and desks are among the other amenities that guests will find.
City Express Chetumal offers 109 forms of air-conditioned accommodation with a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free local area shuttle up to 10 km

Food and drink

  • Free buffet breakfast available 6 AM–10 AM on weekdays and 7 AM–11 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool


  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Spanish

Business services

  • 1 meeting room
  • Business centre


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility


  • Smoke-free property

Room amenities


  • Air conditioning


  • Shower


  • TV channels
  • Flat-screen TV


  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

See similar properties



Check-in between 3:00 PM and midnight
Minimum check-in age - 18


Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

City Express Chetumal Hotel
City Express Chetumal
City Express Chetumal Mexico - Quintana Roo
City Express Hotel
City Express Chetumal Hotel
City Express Chetumal Chetumal
City Express Chetumal Hotel Chetumal

Frequently asked questions

Can I cancel my reservation for free at City Express Chetumal and receive a full refund?
Yes, City Express Chetumal offers free cancellation on select room rates, because flexibility matters! Please refer to City Express Chetumal cancellation policy on our site for more details about any exclusions or requirements.
Does City Express Chetumal have a pool?
Yes, this property has an outdoor pool.
Is City Express Chetumal pet-friendly?
No, pets are not allowed at this property.
How much is parking at City Express Chetumal?
Self-parking is free at this property.
What time is check-in at City Express Chetumal?
Check-in is from 3:00 PM to midnight.
What time is check-out at City Express Chetumal?
Checkout is at 1 PM.
Where is City Express Chetumal located?
Situated near the airport, this hotel is within 3 miles (5 km) of Payo Obispo Zoo, Santuario del Manati and Palacio Municipal De Othon P. Blanco. Museum of Maya Culture is 2.9 mi (4.7 km) away.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities
Overall the hotel was decent. The breakfast was good. The issue is with the room.. toilet would run water.. I had to fix the toilet so that it would not continue running water and the faucet in the sink has a fine spray on it that will wet you as you wash your hands, you have to reduce the flow to almost nothing to get it to work.
Stayed 1 night in Jan 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good , but always room for improvement.
Stayed 2 nights in Jan 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Room comfort
Sad face IconDisliked: Staff & service
Disapointing Vs other City express experiences
Really bad breakfast. Had to wait 30 minutes or more for eggs. Not enough for the number of.people. and the water didnt run continuosly.
Stayed 1 night in Dec 2019

1/5 Terrible

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t trust the site
Booked and paid for two rooms. Drove 4 hours to arrive and them tell me there wasn’t any rooms and very rude.
Stayed 1 night in Dec 2019

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping, food and bus station. People were friendly.
Stayed 1 night in Dec 2019

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