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Reviews of Holiday Inn Express Hotel & Suites Buffalo-Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Buffalo-Airport, an IHG Hotel
131 Buell Ave, Buffalo, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1003 reviews" "
Rating 8 - Good. 285 out of 1003 reviews" "
Rating 6 - Okay. 104 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Artyom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVEYTHING WAS GREAT
Stayed 1 night in May 2024

8/10 Good

Jeff

Liked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Andrea

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, pool & hot tub were nice. A large family consumed the hot tub for a very long time, so it took a while before we could use it. The view was not great, overlooking an industrial area or factory was kind of disappointing. Felt like we were in the middle of a work area. The room with two queen beds was very tiny and in the Expedia advertisement showed pictures with two queen beds being in a smaller suite with a couch so was disappointed when I saw it wasn't and was extra small to move around in, it was very cramped for 4 people. Not enough bath towels for the number of people and had to go hunting for towels when needed.
Stayed 1 night in May 2024

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

France

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Carolyn

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Niranjan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Good value for the money. Pool and hot tub were very nice.
Stayed 2 nights in May 2024

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location across from airport however the hotel no longer offers a shuttle service to/from airport. It’s not as easy a walk as the front desk implied and you certainly wouldn’t want to walk it at 5am. The “taxi service” they recommended at the front desk appeared to be a one-person service who was rude when I inquired about an early morning ride.
Stayed 1 night in May 2024

10/10 Excellent

Alberto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo mui limpio
Stayed 1 night in May 2024

10/10 Excellent

Ellen A

Travelled with family
Very comfortable and clean
Stayed 1 night in May 2024

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a little "store" with food options would be nice
Stayed 1 night in May 2024

8/10 Good

Terry

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Front staff were very unfriendly. Never said hello once the many times going by. I stay at a lot of hotels and the front staff here were by far the unfriendliest staff I’ve ever encountered!
Stayed 2 nights in May 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was enjoyable. Breakfast was really good.
Stayed 2 nights in Apr 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean with working AC/HEAT, plenty of assorted towels enough for two people two nights which was nice. We didn’t have to ask for any. Great amenities and cannot get any closer to the airport!
Stayed 2 nights in Apr 2024

6/10 Okay

Jennifer

Business traveller, Travelled with partner
Liked: Staff & service
It was close to the airport and reasonable prices
Stayed 1 night in Apr 2024

6/10 Okay

Iljas, Bronx

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was fullllll with bubbles meaning was not clean since the bubbles were yellow and dirty
Stayed 1 night in Apr 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
over all was nice even being by the airport the planes were not a bother. close to were we were going.
Stayed 1 night in Apr 2024

10/10 Excellent

Hamdi

Stayed 1 night in Apr 2024

10/10 Excellent

Lynn, Castorland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location but didnt like the aircraft noise
Stayed 1 night in Apr 2024

6/10 Okay

Mario, BRONX

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very dirty room walls, a bad smell in the toilet, the maintenance and cleanliness of the rooms must be urgently improved.
Stayed 1 night in Apr 2024

10/10 Excellent

william

Travelled with family, Travelled with group
Liked: Cleanliness
A
Stayed 1 night in Apr 2024

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nothing fancy but clean. Very close to the airport and they have a shuttle that runs in the morning, until noon I think. No good food in close proximity. Gym is decent and pool is nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Stayed 1 night in Apr 2024

10/10 Excellent

Miriam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really have to review this hotel! It was pleasant,clean,near to food and shopping! Hands down to all the employees specially ANNIE who was serving the breakfast😊 very friendly. And the breakfast was the best!! Only thing I could said is the airport that was right across the hotel and if you don’t want noise this is not for you, it worked for us because we didn’t care, also we were really tired at the end of the day. Will stay here again.
Stayed 2 nights in Apr 2024
Response from -Management on Apr 10, 2024
Thank you for staying with us, Miriam. We greatly appreciate your feedback and Annie will be delighted to see your comments. She takes so much pride in all she does for our guests. She is truly a blessing to us.

10/10 Excellent

Brittney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the dogs at the front counter and the staff were all SUPER nice! The lady who ran breakfast (I didn't get her name, but she was short, somewhat elderly, and Black), was an absolute delight, as well as the man behind the counter with the dogs. The rooms were really good, and I was pleasantly surprised to see they used Dove brand soap, since I have really sensitive skin. I also loved having free bottled water whenever we asked! Really, the only thing that wasn't great was the price, but I understand that it was more due to the Eclipse happening than anything else. I can't fault the staff for that! And the experience was REALLY good, so I can't complain too much!
Stayed 3 nights in Apr 2024
Response from -Management on Apr 9, 2024
Thank you from all of us! -Chris at the desk, Annie in breakfast, and of course our little assistant managers, Griffin and Ollie!

10/10 Excellent

GATIEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay for the 2024 Eclipse!
Stayed 2 nights in Apr 2024
Response from -Management on Apr 9, 2024
Thank you for staying with us. We appreciate the feedback and are pleased to see you enjoyed the event! Just wish the weather could have been more agreeable.

10/10 Excellent

Kyniesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -Management on Apr 9, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Karren

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from -Management on Apr 10, 2024
Thank you kindly for your feedback.

10/10 Excellent

Heather

Travelled with family, Travelled with group
Friendly service!
Stayed 1 night in Mar 2024
Response from -Management on Apr 10, 2024
Glad to have you! Thank you for your feedback!

8/10 Good

Susan

Travelled with partner
Liked: Amenities, property conditions & facilities
New ownership. Male staff at check in was great, friendly.
Stayed 2 nights in Mar 2024
Response from -Management on Apr 10, 2024
Always a pleasure to service our guests. Thank you kindly for the feedback!

8/10 Good

Donna

It is the cleanest I’ve seen in this area.
Stayed 1 night in Mar 2024
Response from ~Management on Mar 26, 2024
Thank you for staying with us!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overnight stay to catch an early flight The convenience to the airport was fantastic. The room was clean and the hallways were quiet would stay there again due to the proximity of the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

jamie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN, COMFORTABLE, SAFE, DELICIOUS BREAKFAST
Stayed 1 night in Mar 2024
Response from -Management on Mar 21, 2024
Thank you for your feedback, Jamie.. Very pleasing to see everything about your stay was on point!

2/10 Terrible

Alma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at Holiday Inns often around the world, and this was the worst hotel experience of our lives. It was extremely dirty from the minute we walked into the lobby to the rooms and the breakfast area. Here are all the details: - Upon arrival, the room, bathroom, and bed covers were not cleaned at all. - The room door knob was broken. We struggled to open it, as it was going up and completely all the way down. When we left the next day we realized the knob did not lock at all, so we slept with the door unlocked! - There was a condom on the property entrance. - In one elevator, there was a cup with liquid left in there. In the other elevator, there was mysterious liquid all over the floor. - The staff were so unbothered and rude. This was so disappointing. - We wanted to use the pool and jacuzzi, but it looked completely yellow and dirty. - Lastly, there was a hockey tournament group staying that weekend. Our full stay was children and adults screaming and running in the hallway all day and night, in the lobby, pool, and every public area. The hotel should have been enforcing quiet hours, and just overall being respectful for all of their guests. Do not stay here at all! There are other hotels in the area, go there. What a disappointing and gross experience.
Stayed 1 night in Mar 2024
Response from -Management on Mar 19, 2024
Our sincerest apologies for this experience you have endured. This is a lot to digest and address and your concerns are well documented and will be addressed accordingly.

6/10 Okay

Shawn

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If you need to stay near the airport, this place is fine. The amenities are limited and everything feels like it needs a decade's old refresh. Old school hotel but very modern (inflation-adjusted) pricing. A handful of things indicated "we don't really care" including the broken toaster which wasn't removed or replaced but had a handwritten sign saying Do Not Use. But cool to charge $200 USD a night... Overall, not a terrible place to stay in a pinch but pretty sure that toaster will still be there when the clocks reset for daylight savings time (yes, they are all wrong as well) just waiting for *someone* to step up and fix those as well. Small lack of care across the board because they can.
Stayed 1 night in Mar 2024
Response from -Management on Mar 19, 2024
Thank you for sharing your concerns with us. We are aware that some areas of the property are indeed starting to show there age and are in need of repairs and or updating. We are to see more and more progression in the coming months leading and into 2025.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Sheets don’t smell Good ata lol. Otherwise excellent.
Stayed 1 night in Mar 2024
Response from ~Management on Mar 14, 2024
Interesting point about the sheets. They are washed daily. Not sure what may have caused that one, but we are glad it did not impact your stay to negatively.

10/10 Excellent

vinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ~Management on Mar 14, 2024
Thank you for your high scoring feedback! Hope to see you again soon!

10/10 Excellent

Hidetada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and kept
Stayed 1 night in Mar 2024
Response from ~Management on Mar 12, 2024
Thank you for your scoring review! Our housekeeping department will be thrilled to see their efforts made a difference!

10/10 Excellent

Ian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very good. Pool was great!
Stayed 1 night in Mar 2024
Response from ~Management on Mar 12, 2024
Thank you for the feedback. Come back for a swim anytime!

10/10 Excellent

Kayla

Travelled with family
Very convenient for airport
Stayed 1 night in Mar 2024
Response from ~Management on Mar 12, 2024
Thank you for staying with us. We appreciate the feedback!

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel had large rooms and free parking and wifi. The staff were nice as well. There was someone vacuuming in the hallway early in the morning which woke us up. There were no vegan options for breakfast other than fruit
Stayed 1 night in Mar 2024
Response from ~Management on Mar 14, 2024
Thank you for staying with us. While we are happy to see you pointed out some nice, positive things about your stay and interactions with our staff, I apologize that the early morning housekeeping was a disturbance and we didn't have more variety for breakfast.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from ~Management on Mar 12, 2024
Glad to have you, Mark. Come back anytime!

2/10 Terrible

Annmarie

Stayed 3 nights in Mar 2024
Response from -Management on Apr 10, 2024
Our apologies for failing to deliver a better experience.

2/10 Terrible

Hannah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We found the rooms musty and dirty. We could not stay. We left and found another hotel with a clean room. Such a disappointment for a Holiday Inn that until now, even if old, was clean.
Stayed 1 night in Feb 2024
Response from ~Management on Mar 12, 2024
I am sorry to see we failed to deliver a better experience. We will work harder to in our efforts to be ever improving to meet the expectations of all of our guests and your feedback will help in addressing an area of concern. Thank you for that.

10/10 Excellent

danielle, Canastota

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, nice pool, very friendly staff.
Stayed 1 night in Feb 2024
Response from ~Management on Mar 12, 2024
Thank you for the stellar feedback. Come back anytime!

6/10 Okay

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff are extremely friendly and helpful. Property is not well maintained- room was 85 degrees and ac was not working, bath tub would not drain. Bedwas really comfortable.
Stayed 2 nights in Mar 2024
Response from -Management on Mar 5, 2024
Thank you for bringing these item to our attention. We will work towards making the necessary improvements in an effort to provide a better experience.