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Reviews of Comfort Inn & Suites Buffalo Airport

3 out of 5
Comfort Inn & Suites Buffalo Airport
4345 Genesee St, Buffalo, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 268 out of 477 reviews" "
Rating 8 - Good. 114 out of 477 reviews" "
Rating 6 - Okay. 54 out of 477 reviews" "
Rating 4 - Poor. 22 out of 477 reviews" "
Rating 2 - Terrible. 19 out of 477 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Oliver

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Water damage on the ceiling . bathtub paint coming off. Carper soo dirty door hinges from a room coming off we did tell charls that was in the front desk they never did anything . I did stay there because it has good reviews, but I think they’re paying people to put those reviews there because their place is terrible
Stayed 2 nights in May 2024

4/10 Poor

Khadija

Travelled with family
Disliked: Staff & service
Close to the airport but not very clean and we will not stay on that property again. They are better hotels in the surrounding area.
Stayed 2 nights in May 2024

4/10 Poor

Khadija

Travelled with family
Disliked: Amenities
There was no suite touch. The amenities were basic and the bathroom door didn’t have a the hook to hang your clothes. We informed them but didn’t got addressed until the day we left. The last day of our departure there was no hot water coming from the shower, though they were charging $ 350 for a single room when we asked for a second room because it was a long weekend. Plus the front desk girl was a bit rough with my husband when he complained about the water. So disappointed and put a bitter taste in our mouth.
Stayed 3 nights in May 2024

8/10 Good

Reina P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phone comunication was no so good to ask for the Hotel Shutle.
Stayed 2 nights in May 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service, Brianna at the front desk was very helpful, checked us in quickly and set up our 5am hotel shuttle to the airport. Thank you for your taking care of our stay.
Stayed 1 night in May 2024

4/10 Poor

Cathy

Travelled with family
Disliked: Property conditions & facilities
Bathroom tub was dirty
Stayed 2 nights in Apr 2024
Response from Kelly GM on May 26, 2024
Cathy, I apologize...what you were seeing is the coating coming off the tub. For the renovation the tubs were glazed to look newer. Unfortunately, cleaning chemicals & use has caused the peeling & look of being dirty. We are addressing them as I type this. Again, my apologies!

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, clean and renovated. For being right across the airport you could not hear much of the planes at all! Breakfast was good, beds were comfortable. I would stay here again!
Stayed 1 night in May 2024
Response from Kelly GM on May 26, 2024
Allison, we are so pleased that you enjoyed your stay with us!Enjoy your summer!

8/10 Good

jamie

Travelled with family
Liked: Amenities
The pool was very cold , no heater
Stayed 1 night in May 2024
Response from Kelly GM on May 26, 2024
Jamie, I apologize for the cold pool. We had the pool pump serviced so everything was turned off. We thought the temp was at least warm enough to re-open. My apologies.Have a great summer!

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jason on May 22, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Diosdado

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and breakfast was great!! Will definitely come back again next time. Highly recommended!
Stayed 2 nights in May 2024
Response from Jason on May 20, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Jessica, Coeur d Alene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some time between flights, got in at midnight and slept till 3:00 am. The staff was compassionate and shuttled us back to the airport. Will definitely stay again
Stayed 1 night in May 2024
Response from Jason on May 20, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle was quick even after 11pm. Excellent service and rooms were clean
Stayed 1 night in May 2024
Response from Jason on May 20, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful, across the street from Buffalo Airport, close to amenities in the area and has a breakfast included. The only little inconvenience was the that the pool was pretty cool, so it made it difficult to go in. Other than that it was a great stay and the staff was really helpful.
Stayed 1 night in May 2024
Response from Jason on May 20, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Katherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Small breakfast selection
Stayed 1 night in May 2024
Response from Jason on May 17, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle van was quick. The location is very close to the airport. My room was clean with a comfortable bed. There are some bumps and scratches around the property, but nothing unexpected. This is a very good value.
Stayed 1 night in May 2024
Response from Kelly GM on May 16, 2024
Kathleen we appreciate the feedback. We are very pleased you enjoyed your stay with us!Safe travels!

8/10 Good

David

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Jason on May 17, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were super comfy
Stayed 1 night in May 2024
Response from Jason on May 15, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel next to airport for sleeping there prior to an early flight. Staff went above and beyond when my son left a stuff animal there and found it and held it for me upon our return.
Stayed 1 night in Mar 2024
Response from Kelly GM on May 15, 2024
WOW thank you Andrew!So glad you recognized the hard working staff I have, it is appreciated!Safe travels

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Jason on May 15, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Arleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kelly GM on May 15, 2024
Thank you Arleen....we will get a 5 from you next time!Safe travels!

8/10 Good

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kelly GM on May 13, 2024
Thank you, Suzette! Next time you stay with us we will WOW you!Safe travels

10/10 Excellent

Maria, Wappingers Falls

Liked: Cleanliness, staff & service, property conditions & facilities
So close to the airport
Stayed 1 night in May 2024
Response from Kelly GM on May 11, 2024
Thank you Maria!We are thrilled you enjoyed your stay with usSafe Travels!

10/10 Excellent

Praveen kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best near airport with shuttle options
Stayed 2 nights in May 2024
Response from Jason on May 11, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to crash before or after a flight.
Stayed 1 night in May 2024
Response from Jason on May 11, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

6/10 Okay

wanda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I had to ask twice for my room to be cleaned… I stayed 6 days no clean towels in bathroom, fridge don’t work … room was cleaned when I checked in very organized smells clean
Stayed 3 nights in May 2024
Response from Jason on May 11, 2024
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. I will relay your review to the proper departments and we hope you give us another try in the future.

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport
Stayed 1 night in May 2024
Response from JAson on May 11, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Akash

Stayed 2 nights in Apr 2024

10/10 Excellent

Moheb

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Jason on May 11, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Yan

Stayed 1 night in May 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, stayed the night here because our flight arrived so late. No complaints!
Stayed 1 night in Apr 2024
Response from Kelly GM on May 6, 2024
Great !!! Thank you Ryan! so pleased everything was "awesome"

4/10 Poor

Michelle

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Elevators were dirty and the bathroom was small. The staff in the evening especially this one gentlemen was not very friendly. The front desk staff in the morning were very nice. Also, there was no access to Netflix etc., on the TV in the room. Basic cable and not too many stations at that. They had packaged oatmeal on the breakfast buffet but no microwave to make it. Therefore the oatmeal could not be properly cooked. Just hot water where the coffee was and that's not sufficient to make instant oatmeal. Also the hot water in the bathroom and sink came out very week as compared to the cold water.
Stayed 2 nights in May 2024
Response from Kelly GM on May 6, 2024
Michelle, I do apologize for the breakdown in service you experienced & I will certainly be discussing your feedback with all team members.

8/10 Good

Matthew, Brantford

Travelled with family and small children
Liked: Staff & service, amenities
Good for a quick overnight stay before a flight. Hallways and elevators needed a good cleaning but the room seemed very clean.
Stayed 1 night in May 2024
Response from Jason on May 6, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

6/10 Okay

Angel

Liked: Cleanliness, property conditions & facilities
Poor employee friendly! No good evening ! No good morning! Only focus on her cellphone! Even the lady for the breakfast focus on her phone! But breakfast was great!
Stayed 1 night in May 2024
Response from Jason on May 6, 2024
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. I will relay your review to the proper departments, and we hope you give us another try in the future.

10/10 Excellent

Tania, Simcoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spotless. The staff were pleasant. Shuttle to airport is convenient. Location across from airport was easy to access.
Stayed 1 night in May 2024
Response from Jason on May 7, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jason on May 6, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Daniel

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities
The room was clean. The common areas were not clean. One elevator didn't work. Stains on common area carpets and elevator door tracks. Very convenient near airport and quick root into Buffalo.
Stayed 1 night in Apr 2024
Response from Jason on May 3, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and conveninet location!
Stayed 2 nights in Apr 2024
Response from Jason on May 3, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Aaron

Stayed 1 night in May 2024
Response from Jason on May 11, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Christen

Stayed 1 night in Apr 2024
Response from Jason on May 22, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Eroita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless, beds comfortable, breakfast amazing.
Stayed 1 night in Apr 2024
Response from Jason on May 1, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Perry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. The staff on duty were terrific. Room and stay were perfect
Stayed 1 night in Apr 2024
Response from Jason on May 3, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Rizwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jason on May 1, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

4/10 Poor

Damion

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jason on Apr 30, 2024
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. I will relay your review to the proper departments and we hope you give us another try in the future.

2/10 Terrible

gerald

We were there with my family. No one couldn’t sleep the whole night, due to Air condition was making so bad noise as well as some one on the opposite side of our room were making sound in the night. I won’t choose this property again
Stayed 1 night in Apr 2024
Response from Jason on Apr 29, 2024
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. I will relay your review to the proper departments and we hope you give us another try in the future.

10/10 Excellent

VELISHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable setting and convenience to airport
Stayed 2 nights in Apr 2024
Response from Jason on Apr 29, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Leroy

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Apr 2024
Response from Jason on Apr 29, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Leroy

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great area,the employees were very polite, and the building was clean
Stayed 1 night in Apr 2024
Response from Jason on Apr 29, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

John, Goose Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jason on Apr 29, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness
It wasn’t clean
Stayed 5 nights in Apr 2024
Response from Jason on Apr 27, 2024
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. I will relay your review to the proper departments and we hope you give us another try in the future.

10/10 Excellent

Steven, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
staff are super nice and helpful!
Stayed 1 night in Apr 2024
Response from Jason on Apr 29, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.