Executive Deluxe Room

Reviews of Crown Regency Resort & Convention Center

4 out of 5
Crown Regency Resort & Convention Center
Boat Station 2, Main Road, Brgy Balabag, Boracay Island, Aklan

Reviews

6.0
Rating 10 - Excellent. 16 out of 152 reviews" "
Rating 8 - Good. 46 out of 152 reviews" "
Rating 6 - Okay. 35 out of 152 reviews" "
Rating 4 - Poor. 30 out of 152 reviews" "
Rating 2 - Terrible. 25 out of 152 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Shawn

Could have been
Bulbs burnt out in room, refrigerator not working and asked to have replaced. I don't believe it ever was. As much as you charge per night, slightly overconcerned about towel limits. Wave pool not running 2 full days we were there but no problem running day we left. Was not in system so communication issue with website and hotel !!!!!!
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great, Crown Regency is very close to the beach, D'mall and easy to get transport from and to. However, the buffet breakfast that was included with my stay was not what I would usually eat for breakfast and as a vegan my breakfast was usually rice or fruit, there weren't many choices for me. The wifi also wasn't very fast but that was to be expected. Other than those two minor issues, the staff were very friendly and helpful, the room was very nice and we overall had a great time there.
Stayed 7 nights in Feb 2018

2/10 Terrible

chris, san francisco bay area

Disliked: Property conditions & facilities, room comfort
Not worth for the money! Avoid this hotel
Air conditioner not working. Television malfunctioning and no hot water. Not worth for the money. Avoid this hotel
Stayed 1 night in Feb 2018

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

6/10 Okay

Travel Girl, Los Gatos, CA

Liked: Cleanliness, staff & service, room comfort
Average hotel within walking distance of the beach
First impression of the hotel lobby was nice. The room was spacious and clean. Breakfast, although not included, was average. The pool area was fun for kids but there was not a lot of places to sit. While the hotel advertises surfing and underwater activities, it's all extra charge even as a hotel guest. Within walking distance of restaurants, shopping and the beach so there was no need to take a taxi or tricycle.
Stayed 3 nights in Dec 2017

4/10 Poor

chloe, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very average for price
Staff not very attentive to guest needs. Called 6 times for extra towels. Shower pressure was very poor, had to call twice to get it fixed. Wifi was very poor and my view from the room was a calories lines, chicken and half unbuilt building. It expected more for what I paid. I do not recommend to my friends
Stayed 3 nights in Oct 2017

6/10 Okay

chuck , m

Disliked: Property conditions & facilities, room comfort
Boracay
It was a nice stay but service could be improved. Wifi as stated to be free is not entirely true. You'll be given a voucher that lasts for 4 hours. So you need to enter a new voucher code everytime it expires which is such a hassle. Other than that the hotel is not that far from the beach. About 5 minute walk and that's not too bad. Cheers!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with free shatle to the beach
It was good hotel and friendly hotel staff but some room is too far to the lobby but i like the hotel

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We don't have any wash cloth in the bath room
My stay was excellent,but the price for the tour of underworld is rediculous ,they serve us a snack after that in which the french fries was cold and chewy

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with oceanarium/aquarium
Just be wary of the cashier / front office. They will charge you for stained bedding / towels

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The Hotel is in a super tired state and is in need of wake up renovation

4/10 Poor

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff but service was very poor
Very friendly staff but was not competent enough. Hot water service is very bad. Literally no hot water was available for shower. One boiler for the entire hotel is no sufficient. Shower pressure is very low. Internet wifi password expired every couple of days and a hassle to update every time. Food was great for breakfast, however it was catered predominantly for chinese tourists. In-house water diving & pool staffs were exceptionally friendly and helpful. House keeping staff was exceptional good. Overall staffs were very kind and helpful, however, more work to be done on the service. Suggest assisting guests in crossing the road or some sort of traffic management system in place.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kendrick

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The employees are not ok specially the guards are rude. Their system for check in and check out is not good.

6/10 Okay

Verified traveller

Just off the beach - Nice resort style.
Overall the hotel/resort was nice. Nothing extraordinary though. Staff were lovely and always helpful despite how busy they always were. The location was good - on the main road and only a 5 minute walk to Station 2 beach. Wifi was terrible though - was basically non-existant. Especially frustrating when trying to confirm further details of the holiday and because the hotel boasted 'super-fast wireless internet' on the booking. Wave pool was broken and looked like it hadn't been used for months. The pool was large and shallow throughout. Outdoor bar area was nice. Overall, a nice resort-style hotel better suited for families.

4/10 Poor

DJ, California

Nice Location but...
The hotel policies for the front desk was dissapointing. I lost a card key and they charged me for a replacement. Checking out took way to long. We had to wait 15min to check out with our traspotation waiting while they checked the room. The room was nice and clean and the bathrooms were very nice although there was never enough towels. There was a moldy smell in the room which bothered my allergies and would make me to not recommend this hotel. The highlights of the hotel was the breakfast and concierge staff.

2/10 Terrible

Rino, cebu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place, never again.
Really bad hotel, not like in the pictures. I wanted to reebook it as soon as i entered the building. Was not happy with my stay because it was no hot water, no elevator was working. The food was bad and have really nothing good to say.

10/10 Excellent

Tedie, Missouri USA

Liked: Cleanliness, staff & service, room comfort
This hotel was not on the beach. The service and staff are awesome.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Overpriced Dump
The first thing I noticed was the refrigerator was not colder than about 70 degrees F, but understood that the power may have been turned off for a long time. Even after 6 hours the temp did not change so I requested a replacement. Even the replacement could not keep my insulin cool enough to make a difference. I carry an insulin cooler that requires it to be frozen and neither of the two refrigerators had operating freezer sections. Even though the staff was helpful in trying to resolve the problem by offering to use the kitchen freezer and refrigerator to keep the insulin cool, it was a hassle to always ask them to get the items for me. I also noticed some other maintenance issues at other portions of the hotel such as signage was not always appropriately placed or worded properly, tiles in the floor of the lobby were cracked, and..

8/10 Good

Patrick Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay
Will not recommend

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

4/10 Poor

Yee Ling Connie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Estela, SJDM,Bulacan

Liked: Cleanliness, room comfort
Good place to stay
Fair enough

8/10 Good

Wilfredo, Manila, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a good stay....

4/10 Poor

KhaledI, Saudi Arabia

Disliked: Staff & service, property conditions & facilities, room comfort
Not good
You gonna take an hour to check in ,,& no heater in the bathroom & poor, bad wifi

6/10 Okay

ma.love, Edmonton, AB, Canada

Disliked: Cleanliness, property conditions & facilities
Family vacation
needs upgrade...hardly has hot water for bath and shower, the towels are older and thin. There's ants in the room. Surf pool is not working.The big slide works on the last day of our stay.The buffets have good selection, the snack with the oceanarium with mermaid show is awesome and the largest pearl is good to see.

4/10 Poor

Kenneth Mark, philippines

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3/10
The location of the hotel is not convenient to the beach, and our room was not clean since there were cockroaches crawling inside the room.

4/10 Poor

Kenneth Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucks!
Most of the facilities are not working esp the waverider and slides. The pool is dirty. The view of my room is at the corner blocking the view of the pool considering i booked this hotel months ahead and even called them to reserve a room in the center facing the pool. I was not satisfied with housekeeping since there are cockcroaches crawling everywhere. I dont recommend this hotel to any of my friends.

8/10 Good

Mellita, Iloilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to the beach
The check in and check out processes were efficient and the hotel staff were all very friendly. Everyone had a ready smile. My two sons enjoyed Ocean Walk the most. That was their most thrilling experience, by far!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experienced
First was the check in . The desk still looking for the Boucher which they don't need. Secondly the airconditioner was not working , I clled them several time they don't even listened.oveall was very poor customer services.

8/10 Good

Hector, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Hotel staffs were very hospitable and courteous. The staffs were also efficient. The hotel surroundings were clean and inviting.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel had it's pros and cons
We stayed on island 2 weeks but only 1 here .... Staff were friendly and helpful... Shop was great and walk to beach was only 5 mins Hotel itself probably needs maintence as a few things didn't work ... Aircon dripped water - not sure how safe this is.. Fridge didn't keep anything cold ... Advertised kids pool and this was under maintence - surf rider thing was also closed . Our room was right next 2 outside area and noisy as at night espically weekend

4/10 Poor

Mike, Roxas City

Disliked: Cleanliness, property conditions & facilities, room comfort
New Year 2015
Unfortunately our one year + Daughter managed to lock herself in the comfort room, what followed was very upsetting, for her and her parents. The lock which should have been able to be unlocked on our side with a coin, did not work, a member of staff, then starts to butcher the door in completely the wrong place causing unnecessary noise(upsetting daughter who was now in hysterics). Having been in situations like this before where I had to take charge and was eventually billed for the damage..!! So I stepped back and just gave advice, eventually she was released......and up to now we received no apology for distress, and inconvenience, the door was not able to be closed for the rest of the vacation...

2/10 Terrible

GWEN, PHILIPPINES

Disliked: Cleanliness, staff & service, property conditions & facilities
NEVER CONSIDER STAYING IN THIS HOTEL!!!
We lost 1 of our 8 luggages while in transit from the reception to our rooms which was on the same floor as the reception/front desk. (ground floor) What is worst is all the hotel staff can say is "we must have left it somewhere" inspite of our statement that we counted our luggage while it was being unloaded from the van. We had to request that they check the cctv which they did and reported that they only saw 7 luggages, but when we requested to view the cctv footage (since they do not exactly know what our luggage looks like and they did not issue a receipt when they accepted the luggage from us, SOP in all hotels) their immediate response was that we need a court order to do that. We requested to view the cctv footage, we did not request for a hard copy, so why the need for a court order? It's hotel policy???!!!! Fine, but couldn't they just bend the hotel policy for this incident just to appease us and to prove their sincerity and honesty!!! Because if I was the manager on duty, I would extend all assistance to the guests and let them view the cctv footage, that is if I am not hiding anything??!!!

8/10 Good

ivory, KL

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great service of staffs
I'm glad to be served by their great attitude & kind staffs. Slide of the pool was not functioning.

8/10 Good

beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel
The rooms were comfortable and spacious bathrooms with separate tub and shower. Each room had a balcony but no ocean view because it's not on the beach. We overlooked the pool and deck area. The pool was large for swimming and every afternoon it was a wave pool. Breakfast buffet was varied between Asian and Western food. Plenty of fresh fruit. The staff was plentiful and service was very good. Wifi connectivity was not always reliable. I would stay here again.

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok

10/10 Excellent

Jamil, Baguio City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel not far from the Beachside
For a hotel that is not located at beach side, Crown regency offers everything you need while just being a few minutes away from the beach. Rooms are clean and the staff are also accomodating. I highly recommend staying here and when i come back i will most probably stay here again.

4/10 Poor

Homoud, Saudi arabia

Disliked: Cleanliness, property conditions & facilities, room comfort
Mosquito
Mosquites all around the room, you will never enjoy you stay there, i spent the whole night scraching my legs because of mosquitoes.furthermore, mosquitoes blod painted on the carten. At the end you will start counting down for the chech out

4/10 Poor

Atiq, Dubai, UAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach far rooms old furniture ants in room noisy
Staff do not smile stressed even front desk, crowed and attention was given to Korean Guests, I was put in a old room where next room having maintenance, very slow check in and out, I had to call duty manager to complain about the room condition and I expected to be re located but only said we will tell the managements. Bath room sink water dispenser loosen broken. Towels are old. Far a way from the beach and mall, street in front of hotels floods when rain. It is noted that staff needed farther training in Customer Services I have watched the front desk and they hardly give welcome smile or signs of charm. Hotels is good for families with kids not good for business or honey moon holidays. Room services meals are limited and expensive, delay in room services.

2/10 Terrible

Brenton Daniel, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
We stayed at this hotel for 5 nights and I could not wait to get out of the place. Rood check in staff. We were taken to the wrong type of room and then had to wait 45 minutes for our room to be ready.nthis was at 9.00pm at night. I would have thought that all rooms would be ready for occupancy at this time of night. We booked a "Penthouse"! Don't be fooled by the word penthouse. It is far from being that. The rooms are in disrepair with many items broken and needing fixing. We advised hotel staff numerous times about simple things like a light globe not working etc.... And nothing ever got done. They tried to charge us for a "henna stained" duvet cover when neither my partner or I had had any henna tattoos done. The sheets on the king bed did not fit the bed and were 12 inches short....so the bed was short sheeted! Things were broken and held together with sticky tape. Breakfast was terrible. They tried to charge us for transportation costs when we checked out even though we had paid this cost direct into their bank account prior to even arriving at their hotel. I can not recommend highly enough that nobody consider this hotel . Do yourself a favour and stay at any other establishment. This is NOT a 4 star establishment at all. It would not even rate as a 2 star. Very over priced. Please, please, please DO NOT STAY AT THIS HOTEL AND HAVE YOUR BORACIC EXPERIENCE RUINED LIKE WENHAD. FIND ANOTHER HOTEL

8/10 Good

Atty. Czar, Bacolod city

Liked: Cleanliness, property conditions & facilities, room comfort
The room is spacious enough for the guests to enjoy the place, to relax, and to move freely. The food is also great, especially during the buffet dinner. What i dont like is when i called them up due to malfunctioning of the aircon, no one really came, despite of my repeated request via phone, and personally complaint at the front office. Generally, the staff are very helpful and nice. If i will go to boracay again, i will surely stay there again.

6/10 Okay

boracay, far from sea

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
far from sea
hotel location

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
More like a motel than a hotel
Water slides and wave pool weren't operational. Restaurant wasn't open. Lift worked intermittently. I would have been better off checking out and in again rather than booking consecutive nights, at least then they would have cleaned my room properly. I stayed here for 4 nights. Hated it. You're better off booking somewhere cheaper then you wouldn't be disappointed!

10/10 Excellent

Raj Tourer, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Brand New Hotel,
Room was clean and tidy. All toiletries were provided. Additional document was signed to mention " that need to pay" even if 1 stain is found on bed sheets , pillows or towels and we had spent 30 minutes after check-in to go through all items in room to make sure no stain was there before check-in and using of the room which is very troublesome and never happened before in any hotel in our travel. Hotel location is good but very far from beach. The free buggy from hotel works only till 6pm. So you have to walk for long if you wanna go to beach for dinners or party. Even though on main road, there is no sound from the road. The TV channels have good movies and well equipped. Fridge was empty with water only. Room service was prompt in cleaning. Front Desk response was slow and sounded "tiring". Hotel had good spread of breakfast and number of staff is more than the hotel guest so you will get very very good service. Breakfast is good with many variety of the food and changed everyday. Tea with milk needs to be ordered separately but it is free. Room aircon was not so good and did not cool the room well even though it is brand new. Hotel put us in the new ANNEX building which is on opposite side of the road about 10 metres away and not inside the actual hotel building. So you have to walk naked with swim suit on road to cross over back to your room after going to the swimming pool.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

percie, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were great. Only thing I didint like was the airconditioning it was not running well as it was warm inside the room and it was leaking. When I complained about it nobody came to look or fix it. They even bother to transfer us to another room.

2/10 Terrible

ruel, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst service
it took forever for us to check in and check out. there is no organization upon checking in. i had to complain first before being entertained by the manager during check in. upon check out, i had to wait for 10 mins. the bathroom sink was very slow to drain!!! i called the housekeeping but i dont think they fixed it. toilet paper was not replenished!!! i had to call twice before they bring the toilet paper. Overall, i was super DISAPPOINTED with the hotel!!!

2/10 Terrible

Emma, Western Australia

Disliked: Staff & service, property conditions & facilities, room comfort
As a couple from Perth Western Australia this hotel was not good. I should have taken note of the reviews I read. We had the cold showers, ants in bathroom and confused communication issues with the hotel staff. We were initially put in a small room without a balcony overlooking the noisy road. I was grateful that they moved us to overlooking the pool however it really wasn’t our thing with music blasting out of speakers across the pools much of the day and into evening not particularly relaxing . The wave pools are really for kids. My luggage was lost for an entire week and the hotel staff were not of much help, I asked for assistance and left notes with the concierge but really had not real help and they were all very dismissive. I finally dealt with one staff member on the final night who assisted me with a letter. The thing that caused me absolute disgust and actually bought me to tears was the fact that they had a lion tied up in the lobby of the hotel. The Lion is tethered by a very short chain to the fence ALL DAY. It can hardly stand and when it does it sways on its feet because it's paws look damaged they are kind of twisted inwards god knows what has been done to them. The men wipe it's mouth with a towel I can only assume because it is drugged and is drooling. How can people think this is ok. It is cruelty to animals and the tourists that think this is acceptable need to educate themselves.