Bergheim Vacation Packages

Very cold room, wouldn’t warm up. They forgot a drink on room service and when we checked out they could not give an itemised bill to see if we had been charged for it. Bathroom was not very private. Food good and bed comfortable but not clean, we brought our own sheet though.

Fantastic stay, front desk staff was great, buffet was 100% worth it

Only light in the room was from desk lamp, floor lamp and bedside lamps. Even with all lamps on, the room was just dimly lit. No dresser for clothes, just a deep, dark cubby cabinet with 1 shelf. Easier to "live" out of our suitcases the 4 nts we were there than have to bend over, searching cabinet with a flashlight for clothes to wear. Breakfast was ok. No traditional German Brötchen. There were some small "voll korn" rolls which were nice, but otherwise just mini kaiser rolls and rolls COVERED in poppy seeds and sesame seeds. By end of breakfast each morning those were the only rolls left. Obviously not a popular item. Suggest they nix those overly seeded rolls for some traditional brötchen. Also no elevator to the ground floor, so had to carry suitcases up/down flight of stairs. Not handicap friendly. Overall rating would be a 3.8.

Lovely warm welcome, we had great stay in Koln, car park with lift access at the back of the building, we are very happy with our stay, thank you

Room was clean and decent size for 1 person. Bedding was not very comfortable, including pillows. WiFi was inconsistently working and unreliable.