Juelich Citadel Tours and Activities

Nice, recently renovated, clean rooms. Clever use of space with the bunk beds above the main beds for the kids. Great shower and WC. Great access to Snowworld and the slopes! Very enjoyable stay.

We reserved the superior suite. Once I stepped into the room, the entrance and bathroom smelled of cigarette smoke. The rest of the suite was okay. We told the reception and thought it'll get taken care of. We returned hours later, and the cigarette smell was still there. We went to the reception again, and were told they already sent the cleaning staff to check. Well, it seemed to me nothing was done. I'm not even sure how this can happen. How can the staff not notice this? And then putting guests in a room that reeked of cigarette smoke? It was disgusting. They swapped rooms for us the next day. But the tone of the stay was already spoiled. Then the safe didn't work. The hot water kettle was filthy (I cleaned it). I will not return to this hotel nor would I recommend it to anyone.

Great places to stay in Holland always Clean good standard nice atmosphere wouldn’t stay anywhere else