Aude Vacation Packages

Résidence de Diane was a charming and cozy place to stay. The gardens were beautiful and gave us tropical vibes. Raphael at the front desk was super friendly and apologetic about not being able to put our large family in adjacent suites as requested. One of our rooms had to be switched and they could only give us the largest suite which turned out to be an upgrade, so we liked it. It had two bedrooms, a spacious living room, full kitchen, bathroom, laundry room (washer/dryer), 3 TVs, sunny deck with a table, chairs, and sunbrella, plus drying racks, perfect for our needs. The second suite was smaller but very cozy, townhouse-style with a mezzanine and its own little patio. We loved the AC as it was very hot, the natural light, nice breakfast buffet, friendly housekeeping, cool gym, and pool area with loungers. It’s close to a bus stop and walking distance to Lidl and nice dining options. A few things could be improved: the large suite was echoey and a bit bare (a rug would help!), the kitchen lacked basics like dish soap, sponge, paper towels, and cooking tools like spatulas or cooking spoons. Only one dishwasher pod and one dishcloth were provided. In-room coffee pods weren’t great and kinda hard to use. No pool towels, and the pool isn’t super kid-friendly, there’s no shallow end, and the deck could use some TLC. A playground on the premises would’ve been a great addition for families. Still, we enjoyed our stay and would happily return again!

They tried so hard to make this a 4+ star hotel but it just doesn't manage it. The breakfast isn't worth the 20 euros that it costs. The bed was so hard that I had to take ibuprofen to deal with the hip pain after the night and the mildew in the room was bad. The whole family was coughing or sniffling after spending 5 nights there. We were VIP+ and had one of the 2 bedroom suites. We're in room #1. The mosquitoes in the private backyard were so bad that we had a hard time using the only table that seated all 6 of us.

The hotel is located close to the train and bus stations and in a pleasant area near restaurants, bakeries, and shops. It is also walking distance to the city centre and the main sights in the city.

Air con issues and smell from bathroom pipes, old carpets, etc…

Nous avons réservé notre séjour dans votre établissement en grande partie pour pouvoir profiter du couloir de nage. Or, à notre arrivée, nous avons constaté avec surprise et déception que le couloir de nage était complètement vide et inaccessible. À aucun moment lors de la réservation il n’était indiqué que celui-ci serait fermé. Nous comprenons que des travaux ou fermetures puissent être nécessaires, mais l’absence d’information préalable est particulièrement regrettable, surtout lorsqu’il s’agit d’un équipement important dans le choix d’un hôtel. Dommage car l’originalité de l’hôtel et le reste des installations étaient sinon conformes à nos attentes.