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Reviews of Courtyard by Marriott Altoona

3 out of 5
Courtyard by Marriott Altoona
2 Convention Center Blvd, Altoona, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 213 out of 452 reviews" "
Rating 8 - Good. 146 out of 452 reviews" "
Rating 6 - Okay. 54 out of 452 reviews" "
Rating 4 - Poor. 30 out of 452 reviews" "
Rating 2 - Terrible. 9 out of 452 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid extra for breakfast but my name wasn't on the list, I only wanted a muffin so the guy gave me one anyways but just a pain in the butt. Much prefer the buffet style breakfast every other place offers included in the price rather than having to "order" from someone.
Stayed 2 nights in Feb 2024
Response from Christa - GM on Apr 22, 2024
Thank you for taking the time to let us know about your recent stay. I apologize for the issues with your breakfast. I will share your feedback with our Bistro team to ensure that this was an isolated issue. We hope that you will choose to come and stay with us again on your visit to central PA. Safe Travels, Christa Williams General Manager

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christa - GM on Apr 22, 2024
Thank you for taking the time to let us know about your recent stay with us. We look forward to your next visit! Safe Travels, Christa Williams General Manager

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fast check in - friendly clerk. I didn't get her name, but she welcomed us and let us know there was a large group of middle schoolers at the hotel too. If there was any noise after 10 pm we should let her know. There was none, but I appreciated her giving us the heads up when checking in.
Stayed 1 night in Mar 2024
Response from Christa - GM on Mar 25, 2024
Thank you so much for taking the time to let us know how we are doing. I am very happy to hear that you had a good experience. We hope that you will choose to come and stay with us again in the future. Safe Travels, Christa Williams General Manager

10/10 Excellent

Gregg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a dance competition. Rooms were clean and comfortable. Loved that the convention center is attached. And, the staff and management were tremendously helpful and accommodating... Would stay here again and again...
Stayed 2 nights in Feb 2024
Response from Christa - GM on Feb 20, 2024
I am so happy to hear that you enjoyed your time with us! It's always fun to host this dance competition. We hope you will stay with us again for the next one. Thanks again, Christa Williams General Manager

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was incredible and the staff went above and beyond. When we were missing a microwave, we had one brought to us. When our card reader died and we got locked out of our room, they replaced the batteries. Will absolutely book again for Setsucon next year!
Stayed 3 nights in Feb 2024
Response from Christa - General Manager on Feb 8, 2024
Thank you so much for your kind words of praise for our team. We are so happy that you enjoyed your stay with us! We look forward to seeing you again next year!Safe Travels! Christa Williams General Manager

6/10 Okay

Glenn

Liked: Cleanliness, staff & service
Courtyards are not generally unique in any way, that’s one reason I like them
Stayed 1 night in Jan 2024
Response from Christa - GM on Jan 30, 2024
Thank you for taking the time to let us know about your recent stay with us. We hope you will stay with us again next time you are in the area. Kind Regards, Christa Williams General Manager

6/10 Okay

TAL, Gainesville

Travelled with family and small children
We moved a room because the shower looked awful. In addition the floor was wet due to cleaning (no sign in place) and I slipped and fell and hurt my knee. No staff in the area when it happened and it took me a few loud calls to get anyone’s attention.
Stayed 1 night in Dec 2023
Response from Christa W. - General Manager on Dec 29, 2023
Thank you for letting us know about your experience. I have reached out to you personally. Again, I do apologize for your experience. That is not our standard to not have someone in the lobby all the time and to not have signs out while cleaning. We hope to connect with you in regards to your experience. And we hope you will come and stay with us again. Kind Regards, Christa Williams General Manager

2/10 Terrible

Alexandra

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The whirlpool tub didn’t even work
Stayed 1 night in Dec 2023
Response from Christa W - General Manager on Dec 29, 2023
I appreciate you letting us know about the issue. I have informed our maintenance team as the whirlpools can be a little bit finicky. I apologize for your experience. We hope that you will choose to stay with us again in the future. Kind Regards, Christa Williams General Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christa W. - General Manager on Dec 29, 2023
Thank you for letting us know about your recent stay. We appreciate your feedback. We hope to see you again in the future. Safe Travels, Christa Williams General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Christa W - General Manager on Dec 29, 2023
Thank you for letting us know about your stay. We hope to see you again soon. Safe Travels, Christa Williams General Manager

10/10 Excellent

RAYMOND

Stayed 1 night in Oct 2023
Response from Christa W - General Manager on Dec 29, 2023
Thank you for taking the time to let us know about your experience. We hope to see you again in the future. Safe Travels, Christa Williams General Manager

8/10 Good

James

Liked: Cleanliness, staff & service
NS
Stayed 1 night in Sep 2023

10/10 Excellent

Shawn

Stayed 2 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

mark

Stayed 2 nights in Aug 2023

6/10 Okay

Caio Fernandes

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The deal was with breakfast for two, however they were only giving a $10 voucher, and my eggs would cost $12. Coffee was an additional $4,50. After much complain and showing my frustration, the front desk personnel end up covering the difference, but the damage to my mood was done. :-(
Stayed 1 night in Aug 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 6 nights in Jun 2023

10/10 Excellent

Steele

Stayed 1 night in Jun 2023

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great and the staff was so friendly and accommodating. Thank you :)
Stayed 2 nights in Apr 2023
Response from Christa - General Manager on Apr 20, 2023
Thank you so much for taking the time to let us know about your most recent stay. We love to hear from our valued guests. We hope that you will come and stay with us again soon. Safe Travels, Christa Williams General Manager

10/10 Excellent

Timothy

Stayed 1 night in Mar 2023
Response from Christa W - General Manager on Apr 20, 2023
Thank you for taking the time to let us know about your most recent experience. We hope to see you again soon. Safe Travels, Christa W General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overall decent hotel
Hotel was clean but not as updated as I expected since we usually stay at courtyard when we travel. Super disappointed that the pool was closed!
Stayed 1 night in Mar 2023
Response from Christa - General Manager on Mar 13, 2023
Thank you for taking the time to let us know about your most recent stay with us. I am happy hear that you enjoyed your room. We are in the infancy stages of a renovation however we do not have a time line for it at this time. Unfortunately, our pool is not part of the renovation so we will not have one in the future. I apologize for any inconvenience. We hope that you will choose to come and stay with us again on your next visit to Altoona, PA. Safe Travels, Christa Williams General Manager

8/10 Good

JOSEPH

Liked: Cleanliness, property conditions & facilities, room comfort
Miss free breakfast
Do not like there pay as you go BISTRO setup. Prefer free comp breakfast. won't book again.
Stayed 2 nights in Oct 2022

6/10 Okay

James

Travelled with family
Liked: Room comfort
There was apparantly an issue with housekeeping staffing. There were not enough towels in the room based on the number of occupants on my reservation and had to repeatedly go to the front desk to get towels. Also, no complimentary coffee. At average $250/night a complimntary coffee seems reasonable and what I get at other hotels of comparabe price.
Stayed 2 nights in Oct 2022

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Maureen

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The property was nice and good location. Rooms were comfortable. I did not like that when we checked in as we stood there they upgraded another couple to my room and the hotel was supposedly full. The clerk was not at fault as it was her first day, but the supervisor working with her should have. When I check in next an error came up and it was that they did not check availability and gave the room away. After several minutes they did come back and said they had a room but it needed to be cleaned. So we had to wait. They offered no compensation for the inconvenience. Then they never came to give clean towels or even empty the trash. We were there 4 days. I also feel they should have complementary coffee and tea at least in the lobby for the prices they charge.
Stayed 4 nights in Sep 2022

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

james

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property is showing it's age. while the public spaces and the corridors seemed updated, the guestrooms were outdated and in need of upgrades. The rooms had a musty/stale smoke smell. We tried 3 different rooms before deciding to cancel our reservation and go somewhere else.
Stayed 1 night in Sep 2022

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was amazing!!! Very comfortable and quiet!
Stayed 1 night in Aug 2022

4/10 Poor

Joseph

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were traveling with young children. Checked in, changed them into swimwear to go to the pool. Pool was drained. Asked the front desk, they told us they had recently decided to fill it in and repurpose the space. Even the in room hotel info still advertised the pool. Room had a musty smell. Seemed to be coming from the AC. Found blood stains on the comforter. Staff quickly changed it, but not expected at a Marriott property. 3am fire alarm malfunction. Just not a good trip.
Stayed 1 night in Aug 2022

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
There was no microwave in the room. The hotel was a bit worn out.
Stayed 5 nights in Jul 2022

8/10 Good

Krista

Stayed 1 night in Jul 2022

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exactly what expected
Stayed 1 night in Mar 2022
Response from Christa Williams - General Manager on Apr 20, 2022
Thank you for taking the time to let us know how we are doing. We are happy to hear that your stay was a per your expectations. We look forward to you next visit to Altoona, PA Safe Travels, Christa Williams General Manager

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3.5 stars out of 5
The stay wasn't too bad. Hotel was nice. Parking was not fun as there wasn't many spots left when we arrived. No trash bags for the little garbage cans in the rooms which I thought was odd, I requested to have joining rooms but didn't get any(which maybe they didn't have any left), and the rooms are definitely not sound proof!!!! We could not get to sleep due to another room talking very loudly and carrying on late into the night. It was not pleasant because we had to be up early the next day for a wrestling tournament. Not to mention it was daylights saving so we lost an hour of sleep. If they promote the rooms being soundproof then they need to be that way. Also, offer free breakfast at the least.
Stayed 1 night in Mar 2022
Response from William Baumann, GM on Mar 15, 2022
Dear Sara, Thank you for your feedback concerning your recent stay with us! I can totally appreciate the inconvenience of a congested parking lot and noisy neighbors. While we do try to encourage all our guests to be respectful of others, sometimes its a battle we just do not win. Our small trashcans do not have liners in them. It is part of a multi-pronged approach to Housekeeping that reduces our impact to the environment. They are, however, available upon request should a guest need them. I will review our hotel descriptions with Marriott as I was unaware that we were promoting soundproof rooms and will take the appropriate measures to ensure our descriptions are correctly portraying the features of the hotel. Thank you for bringing this to my attention. Finally, Courtyard launched The Bistro in 2012 and since then has not provided a complimentary breakfast. We do offer many package rates that include breakfast allowing our guests to enjoy a selection of items from the Bistro for "free." I do greatly appreciate your feedback and will be sharing it with department leaders so that we can improve the product and service we are providing to our guests. Many Thanks!

10/10 Excellent

rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome :)
My stay was amazing. It was so me n my wife could celebrate our valentines day. The front counter staff was more then accommodating. They even helped me with part of the special day. I had given them a few flowers to give to my wife upon arrival. my wife said they were so excited to be apart of this. Just all around awesome. They made sure i had everything i needed.
Stayed 1 night in Feb 2022
Response from William Baumann, GM on Feb 17, 2022
Thank you so much for sharing your experience! We are delighted to have been a part of your special evening.

6/10 Okay

Jacob

Travelled with partner
There were ants in my room and the breakfast service wasn’t great. Not a terrible place but I expected more.
Stayed 1 night in Feb 2022
Response from William Baumann, GM on Feb 17, 2022
Dear Jacob, Please accept our apologies for missing the mark on your visit. We do strive to provide excellent service in all aspects of our guests stay. My Bistro team will hear your feedback and work to improve their service to guests. Additionally, we have reach out to our professional vendor for pest control and remedied the issue you experienced with ants in you room. Thank you for bringing this to us for our immediate action. We hope to have an opportunity in the future to earn your business and loyalty.

10/10 Excellent

Amos

Liked: Cleanliness, staff & service, amenities
It’s a good Hotel to Recon with at all time.
Stayed 4 nights in Feb 2022
Response from William Baumann, GM on Feb 17, 2022
Thank you Amos for sharing you thoughts! We greatly appreciate your feedback as it has encouraged our team here at Courtyard Marriott Altoona to continue our best efforts in caring for our guests!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The staff was so nice however the hotel is run down. The shower didn’t drain properly. The Bistro is closed. I would not recommend.
Stayed 4 nights in Jan 2022
Response from William Baumann, GM on Feb 8, 2022
Dear Anonymous, Thank you for your feedback! The staff will be encouraged to hear your remarks about their service. We understand your disappointment that the Bistro was not open and the issue with the shower and apologize for the inconveniences. Our Bistro has been reopened for breakfast service since September of last year, but we do apologize that the evening service hours have not been restored. Waiting on our pending renovation has been an exercise in patience and we look forward to any opportunity to regain your business in the future. Thanks again!

10/10 Excellent

Saprina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
It was perfect. Everything was as they said it would be when we got there and I even got a preferred room.
Stayed 1 night in Jan 2022
Response from William B. on Jan 11, 2022
Dear Saprina, My staff is excited to read your feedback and we all thank you for your recent stay with us! Wishing you safe travels and happy homecomings in the new year! Thanks!

10/10 Excellent

Gary

Stayed 1 night in Dec 2021
Response from William B. on Jan 11, 2022
Wow! Thanks for the feedback, Gary! We hope you've had a wonderful new year!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from William B. on Jan 11, 2022
Thank you so much for your review and recent stay with us! We hope your holiday season was wonderful and we wish you all the best in the new year!

6/10 Okay

Cari

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021
Response from AGM on Dec 10, 2021
Thank you for sharing feedback on your recent stay!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent would highly recommend
Stayed 1 night in Nov 2021
Response from AGM on Dec 10, 2021
Thank you Stephanie! We appreciate you taking the time to provide feedback on your recent stay!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from AGM on Dec 10, 2021
Thank you for providing feedback on your recent stay Daniel!

8/10 Good

George

Stayed 1 night in Oct 2021
Response from William Baumann, GM on Nov 2, 2021
Dear "George," Thanks for your rating! We will tighten the bolts and earn those next two points on your next visit! Safe Travels!

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from William Baumann, GM on Nov 2, 2021
Thank you "Joe" for your rating! The Courtyard by Marriott Altoona strives to be a 10 out of 10 for all of our guests! Safe Travels

4/10 Poor

Luigi

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Was very disappointed in the conditions of the rooms I had. The furniture was in desperate need of replacement and drapes torn. Then after paying a overinflated rate do to a college football game being played we woke to find that there wasn’t even a continental breakfast. The only good thing was the staff was very nice and helpful. Would not stay there again.
Stayed 1 night in Oct 2021
Response from William Baumann, GM on Nov 2, 2021
Dear "Luigi," First I would like to thank you for taking time to post your experience with us. Please accept my sincere apology for the multiple issues you encountered with your room. This feedback is being used by my Executive Housekeeper to improve not only her team's efforts but her inspections as well. While Courtyard hotels do not offer a continental breakfast we do offer a variety of rates that include a breakfast from our Bistro with the nightly rate. I hope in the future you can revisit us and take advantage of one of those great package rates! Safe Travels!

6/10 Okay

Bobbi, WAYNESBURG

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No complimentary breakfast. Room was dated and bathroom wasn’t the cleanest.
Stayed 1 night in Sep 2021
Response from William Baumann, GM on Nov 2, 2021
Good Morning "Bobbi," Thank you for sharing your experience with other travelers. I am sorry to hear that the Bistro Breakfast was not acceptable as an option to start your day. Courtyard by Marriott hotels do not offer a free breakfast but there are some rates that will include a free breakfast from our Bistro. I hope you are able to return in the future and enjoy the amenities that we offer all guests. Thanks!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice place. Clean and modern, plenty of parking. I will look here first if I come back this way again. They could use one more sign to direct you into the lot when you drive in but that's no big deal. Top marks
Stayed 1 night in Aug 2021