2/10 Terrible
Mandy
Travelled with partner
Jun 24, 2024
Disliked: Cleanliness, staff & service, amenities
The man working the night shift was very nice and accommodating. That's about all of the good things.
The girl working the afternoon shift is rude and unpleasant and it is very apparent that people are a major inconvenience for her. Which is not really a good foundation for someone working in customer service and hospitality.
The first room we got was absolutely disgusting. Stains on the bedding. Nicotine runs on the bathroom walls. The curtains had dirt and dead bugs all over them. The bathtub was repulsive. It looked dirty and there was mold. Just absolutely not a room you would pay 160.00 dollars a night for.
They switched us rooms. The second room was better. Up until we opened a drawer that had a spare pillow in it covered in blood stains, dead bugs and bug feces with a note on it from the previous occupant (No date so who knows how long it was in there?) asking about the pillow and why it was like that.
Also, while switching rooms, my boyfriend forgot an item on the chair. We let the front desk know about it at 7 am, which is well before housekeeping gets there. They said they did not find the item. When I asked the girl at the front desk if we could just have a look for peace of mind she snapped at me and, again, was just extremely unpleasant.
Our stay was for Friday to Sunday, but we were so grossed out we ended leaving around 10 pm on Saturday night. The girl didn't even ask us why we were checking out early and when I described what we found she snapped at me.
Mandy
Stayed 2 nights in Jun 2024